Get matched with top bathtub restoration pros in Sun Valley, NV

"I would not use this company again. I must point out that the owner, Alan; the manager, Dan and the lead tech, Lemoine deserve ratings of "A." The workmanship, the quality of materials, and the delays I experienced were inordinate and unreasonable and those issues deserve a rating of "D-" The project demo and construction began on 3-16-20. It was finally completed on 5-28-20 with a followup issue addressed on 6-19-20. WORKMANSHIP: The first tech installed the sink P trap incorrectly, resulting in a leak. A 2nd tech fixed the leak but the P trap was still installed at an incorrect angle. The first tech decided (without consult with me) to cut the backsplash from 6" to 4". The first tech left white stains on the floor from the old toilet. One of the techs dropped one of the heavy shower panels on the shower pan, resulting in damage. The epoxy repair material had to be ordered, resulting in another weeks delay. On June 19, the lead tech had to come and replace the caulking at the bottom of the shower panels because they were loose and leaking behind the panels. QUALITY OF MATERIALS: The Kohler LUXSTONE is described as easy maintenance and cleaning. NOT TRUE. Shower panels must be cleaned with squeegee and wash cloth. One of shower panels has streaks that cannot be removed and that panel is of a different texture and finish than the other 2 panels. The CARDINAL glass surface protector (costing an additional $300) is supposed to repel water and oil It takes between 15-20 minutes to clean these glass doors. They must be cleaned with a squeegee and dry towel after EACH use. If any water drops dry on the glass, it must be rewet and then toweled off after EACH use. The vanity top (a Corian type composite) has scratches that appeared after 3 weeks of use. Isopropyl alcohol leaves a noticeable stain, which cannot be removed by any of the approved cleaners. However; the lead tech advised me to use a Mr. Clean magic eraser to clean the spots. The spots became less visible but the magic eraser left a white film over the vanity top. One of the shower doors opens at random and when the other door is cleaned. Initially, the gap created was about 12 inches wide. The tech worked on the door and the gap is now about 1 inch wide (which I live with). There was a gap under the shower door closest to the shower head, causing a large amount of water to splash onto the floor. This was addressed with a stop gap method of installing a small strip of vinyl under the shower door. One of the light globes (out of 4) was cracked and broken before construction even began. DELAYS: From the first day (3-16-20) there was a delay because the work began without the shower pan. Had to be ordered, resulting in weeks delay. The handles on the vanity drawers were the wrong type ordered. Knobs with predrilled ONE HOLE openings were installed. The drawer facades had to be reordered with correct handles (TWO HOLE predrilled). Another weeks delay. The drawer facades that the factory sent did not match the color of the vanity. Those facades had to be returned and another set of 8 drawer facades had to be ordered. Another delay of weeks. The owner, the manager, and the lead tech tried to do the best they could to address the issues but the quality, the workmanship, and the delays were just unreasonable. My rating of A on professionalism applies only to the 3 gentlemen above. I would rate the first tech with a D- on professionalism. The rating I gave on Punctuality has to do with the inordinate delays in completing the project. The workers themselves were punctual."

"Great! It looks wonderful now. Jim had refinished another tub for me about 7 or 8 years ago and it still looks good. (aside from a few chips that I created by dropping things in the tub). Jim is very professional and takes great pride in his work. He is conscientious about his work and is determined to produce a finished project of which he can be proud."

"Master Service Plumbing did not meet our expectations. They did not complete the contracted work, yet billed for it. I would not recommend them."

"Great work and finish product came out amazing. No more yellowing, chips or faded paint. Porcelan tube looks new."