Get matched with top water heater pros in Stokesdale, NC

"The “Comfort Specialist”, aka highly trained salesman, Jared Reeves was very professional and informative. He even came to my house on a Sunday to quote a new AC/furnace system, and he answered several texts with additional questions I had before signing the quote into a contract. The contract laid out, in very clear terms, what equipment would be installed and the labor involved. Unfortunately, that is where Jared’s communication stopped, despite his (and Eanes’) promise to make anything that wasn’t done correctly on the install or the equipment, made right. The day of install started early at 8am and ran long to 9:30pm. I was home the entire day, and I checked in several times to see how the progress was going. The installers were great, but I did have to question (and convince) them to replace the drain pan when they informed me they were not going to put in a new one. A new drain pan was included on the signed quote/contract, as the original was rusted in several spots and clearly needed to be replaced. After convincing them to do that, I noticed that the new return plenum and furnace drop which was included on the signed contract was not being done. When I questioned that, I was told that it was not included on the punch order. Jared (the salesman) and I specifically discussed the new return and plenum during his visit, as the inside of the original return/drop was quite dirty and dusty, naturally and perhaps the M-word (moldy). I did not feel the installers cut corners, but the new return and drop box promised by Jared and included in the contact were a hard “no, that wasn’t part of the plan” from the installers. I sent Jared a text immediately to inform him, but I did not ever hear back. The sale was done, and so it seems was he (despite sitting in my dining room with his sales pitch, promising that anything not done right would be made so, on his dollar if needed). I emailed Jared and Eanes Customer Service several times over the next week, and I got zero reply. I asked for a refund of the cost of material/labor on the return/drop that was in the contract and not fulfilled. Updated as of 7/30/2024 All issues have been resolved."

"L Collins Plumbing made our toilet replacement completely hassle-free, and we're thrilled with the result! He communicated clearly, worked with impressive efficiency, and the quality of the work is excellent. We especially appreciated that there was zero mess for us to clean up afterwards ? he took care of everything, including disposing of the old toilet and all the trash. Highly recommend L Collins for a job well done!"

"Sofia contacted me within an hour of my request and came out late Saturday afternoon to diagnose the problem. We had a serious leak in our water main pipe. Sofia and her team hand dug the trench for the new pipe to preserve our landscaping. The work was completed quickly and professionally at a reasonable cost. We highly recommend Sofia and will hire again."

"Went smoothly. The servicemen were wonderful. We appreciate their promptness. We will be using again."

"I called Five Star Bath Solutions to remodel my master bath, take out my shower/tub combo and install a walk in shower with seat b/c I just had back surgery. The results we received were beyond great! We are so very satisfied with the remodel. Itâ s so much easier for me to take a shower now without help. The floor was the glue that brought it all together, it looks great! The professionalism I received from Greg was top notch, he was on top of everything, made the whole project run smooth. Sean was very prompt, and detailed throughout the project process. Five Star Bath Solutions exceeded my expectations. I love my new bath! Thanks Greg!"

"CTC did a very good job they were on time and got the job done in a timely manner "

"Good work!"

"They found the hole in the pipe, fixed it and put the door back up that was taken off which possibly caused the pipe to burst because of the cold. Thank you."