Get matched with top window and door contractors in Madison, MO

"They were not able to fill our door space, and wanted us to make too many compromises"

"I needed help with a minisplit install, and David was on top of it. He had all the required tools, and was a huge help in getting it installed and ready for the electrician. A+"

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First off, the salesman Russell was great.  Very knowledgeable and informed on all aspects of what he was doing.  I explained his was the first of three bids I was planning to get and he didn't get pushy.  He did still try to close the sale on our first meeting but that's his job.  He was also easy to contact and prompt to return calls.  After talking to him for a while you start to wonder why in the world is this guy selling windows?! (Not knocking window salesmen)  An interesting guy and a big part of the reason I chose Window World.

Next, the windows.  I'm not a home improvement type person, but they seem to me to be very good quality for the price and are a huge improvement over the old 1970's era wooden single pane windows I had.  I could immediately tell a huge difference in how they keep the wind and cold out.  Several of my friends in the construction industry were very impressed with the build and quality when I showed them.  Time will tell further, but based on what I see, and lots of research, they are a huge step above basic builder grade quality.

Last, the installation.  The windows arrived ahead of plan and installation was scheduled quick and easy.  They guys called when they were on the way and arrived on time.  Overall everything went well.  I did ask them to re caulk one of the windows as the bead was pretty ugly and got dirt in it.  They took care of it right away.  I later noticed one of the screens had a tear in it and they came back promptly and took care of it.  Based on my experience, I expect to get good service in the future if needed.

A few small problems.  One of the installers was standing on my front porch smoking.  I believe you should ask the customer first if that's OK.  I did politely ask him not to smoke.  I guess I should have also asked him not to leave cigarette butts in my driveway. When they took the windows off the truck, a bunch of broken glass fell off and was left on my driveway.  Per their paperwork, a normal amount of post construction clean up is the customer's responsibility but broken glass covering the width of my driveway is beyond normal post construction clean up.   I didn't notice that until a few hours later so I just cleaned it up myself but I did contact the project manager and let him know about those issues.  Another thing, as noted on their paperwork, they are not responsible for damage to shrubs or landscaping.   I pointed out a particular shrub to the installer and they said no problem, they could work around it, but it was stepped on and destroyed. 

As I stated though, I consider these to be small problems and will be purchasing more windows from Window World in the future and would recommend them.

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"What they did for me was to raise and level my floors and install a floor joist where there had never been one. My home is 114 years old and has been neglected. After the initial work was done, I wasn't "happy" and had questions about how and why things were done, within 24 hours of voicing my concerns Tony, Ryan and Chris were at my front door. They explained the changes and showed me a problem I still had but will be solved when I have my new flooring installed. 2 day later Chris and his crew (I wasn't home, so I am not sure who all came with him). came out and resolved my concerns and went beyond what I expected them to do."

"We hired Bobby for a variety of projects around our home, including lighting installation, camera setup, gym equipment installation, and several other home improvement tasks. He was extremely respectful, thoughtful, and professional throughout the entire process. What stood out most was how detail-oriented he was — he regularly asked for my opinion on placement, setup, and finishing touches that I honestly would not have thought about myself. He worked quickly while still being very conscientious of our time and our home. I would absolutely recommend him to anyone looking for reliable, high-quality work. In fact, I already have recommended him to several friends and family members, and they’ve all had great experiences as well."

"They were professional, arrived on time and completed it in the time frame they stated. I would hire them again"

"This repair went well. I am very satisfied with  Southern Grace Exteriors. The worker was a consummate professional. This was a two-day repair. On the first day, he gave me a call prior to the appointed time to remind me that he was on his way. He showed not long before the appointed time, gathered details about my concern, and went right to work. After examining the problem area, he provided me with the details about what was causing the leak. He show me pictures of the damage up close and informed me what it was I was seeing. Any questions I had were answered in a polite and professional manner. He rescheduled for another day to make the repairs. Again, he showed slightly before the appointment time and took care of business. He was actually done making the repairs much more quickly than I anticipated. He took up close pictures of the finished product and shared them with me. Though he could have milked me for additional payment, he did not. I would highly recommend  Southern Grace Exteriors to anyone needing home roof work.
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"Mr. Ferrell worked with my husband over the phone to fix the problem. It was surprisingly fast and stress-free. To have the work done remotely in less than an hour was wonderful."

"Excellent work. We purchased natural cherry cabinets in shaker style, with the panels made of solid wood rather than veneer. That is more difficult work, as each panel has to be constructed from several planks. Moreover, the clear finish would leave any flaws more visible. Simply put, the doors are beautiful--flawless in both construction and finish. They are similar in quality to custom cherry furniture we own."

"First let it be known that I have waited a period of time after completion as I wanted this to be a honest not a plain and acirc;??P***** Offand acirc;?? review. Details: my start date was set for the contractor to be out first thing on 5/28/14. I took the week off from work to be sure that anything that was needed to be done by me could be handled immediately. When the sub-contractor (not verified subs but they kept taking phone calls for what sounded like non-Siding Repair Systems jobs) on my time. They did not arrive and I called a bit frustrated that no one showed and Cory the and acirc;??Bossand acirc;?? said the current job they were on they ran into a mold problem. I told them that they could come out the next day then and was told they would be there. I believe I should have at least received a phone call explaining they could not make it and to ask for a re-schedule. That did not happen on day 2 or day 3. I was asked if they could pay the installer double time and if I could be there on Sunday. I was OK with that and they did not show at the arranged time of 9-10 oand acirc;??clock. So I called Cory yet again (about 5 times now making this same call) and he did not have much to say but he would call them. Finally they showed for the first time walked around the house a bit and left saying they were to get the materials that should have been on their truck before they showed up 3 hours late. When they got back and started removing the old siding they left the house open to the elements and it rained heavily that night. Next day (Monday) they did not show ti Mid-afternoon again and that was the way the whole thing was. They did a couple hours and left. However my wife works a big box hardware store and she Note that the siding they were putting up did not look like the James Hardie siding we were paying for. I challenged them on that and when they looked they realized that they made a mistake. Now I thought to myself if it would not have been for the observation of my wife they would have completely sided the house with the wrong material and charged us for the Hardie siding and if we were normal consumers we would have never known. Makes one wonder if that is a new and acirc;??bait and switch and acirc;?? tactic? Then they had to go get the Hardie Siding and the boss Cory calls now that they were caught with the wrong stuff 50% on the walls and asks if I would be willing to take the lesser siding at a lesser price. I said no as I and acirc;??trusted themand acirc;?? to do the right thing. Finally after 3 more days of being late and 3 strong rain storms the job was done. It does look good BTW canand acirc;??t fault that I guess. To end the story I have to make 2 more calls for them to get the trash completely removed and that was only after I threaten them by having American Express withhold payment. I would not recommend this outfit to anyone. I lost 24 hours of vacation due to them not showing up as promised, the trash left around my house, and the and acirc;??presumedand acirc;?? mistake of the wrong siding. I read all the previous reviews on Angieand acirc;??s List and based on my experience I tend to believe they are forgeries. BEWARE is my only warning!!!!!"