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"This company has excellent windows, doors, and service. The installers did a fantastic job with installation and clean up. I would highly recommend this company to anyone!"

"The installers were great. The salesperson made promises that he did not keep and he missed a window. When the person came to measure he also didn’t catch that I was having all my windows done except one. The windows look great. The response when I notified the co that one window was missed was very fast but added to my cost."

"David did an excellent job assembling and filling 2 large flower beds for me. He does excellent work. I'm so impressed. Also, the project was completed in a timely manner. Great communication to make sure they were placed exactly where and how I wanted them. I highly recommend him. I plan to hire him again to work on my house."

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First off, the salesman Russell was great.  Very knowledgeable and informed on all aspects of what he was doing.  I explained his was the first of three bids I was planning to get and he didn't get pushy.  He did still try to close the sale on our first meeting but that's his job.  He was also easy to contact and prompt to return calls.  After talking to him for a while you start to wonder why in the world is this guy selling windows?! (Not knocking window salesmen)  An interesting guy and a big part of the reason I chose Window World.

Next, the windows.  I'm not a home improvement type person, but they seem to me to be very good quality for the price and are a huge improvement over the old 1970's era wooden single pane windows I had.  I could immediately tell a huge difference in how they keep the wind and cold out.  Several of my friends in the construction industry were very impressed with the build and quality when I showed them.  Time will tell further, but based on what I see, and lots of research, they are a huge step above basic builder grade quality.

Last, the installation.  The windows arrived ahead of plan and installation was scheduled quick and easy.  They guys called when they were on the way and arrived on time.  Overall everything went well.  I did ask them to re caulk one of the windows as the bead was pretty ugly and got dirt in it.  They took care of it right away.  I later noticed one of the screens had a tear in it and they came back promptly and took care of it.  Based on my experience, I expect to get good service in the future if needed.

A few small problems.  One of the installers was standing on my front porch smoking.  I believe you should ask the customer first if that's OK.  I did politely ask him not to smoke.  I guess I should have also asked him not to leave cigarette butts in my driveway. When they took the windows off the truck, a bunch of broken glass fell off and was left on my driveway.  Per their paperwork, a normal amount of post construction clean up is the customer's responsibility but broken glass covering the width of my driveway is beyond normal post construction clean up.   I didn't notice that until a few hours later so I just cleaned it up myself but I did contact the project manager and let him know about those issues.  Another thing, as noted on their paperwork, they are not responsible for damage to shrubs or landscaping.   I pointed out a particular shrub to the installer and they said no problem, they could work around it, but it was stepped on and destroyed. 

As I stated though, I consider these to be small problems and will be purchasing more windows from Window World in the future and would recommend them.

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"Miguel,Sam,and Tre were very professional. The entire process was explained and my questions were all answered. Miguel contacted the owner for consultation throughout the process. Intellijacks look great and we can now close our bathroom door. The job was cleaned up showing they cared! Will be calling them again for a dranage job!"

"We hired Bobby for a variety of projects around our home, including lighting installation, camera setup, gym equipment installation, and several other home improvement tasks. He was extremely respectful, thoughtful, and professional throughout the entire process. What stood out most was how detail-oriented he was — he regularly asked for my opinion on placement, setup, and finishing touches that I honestly would not have thought about myself. He worked quickly while still being very conscientious of our time and our home. I would absolutely recommend him to anyone looking for reliable, high-quality work. In fact, I already have recommended him to several friends and family members, and they’ve all had great experiences as well."

"Contractor left a large paint sprayer in our garage for 4 months while the house was rented by vacationing guests. (the house is a vacation rental home.)  I had to point out to contractor that they painted over a fungus that was growing on house siding, instead of properly cleaning/removing this prior to painting.  They painted over the lights on the exterior of the house instead of removing prior to painting. Contract stated that soffit vents were to be installed on both sides of the house.  Contractor only installed soffit vents on one side of the house and did not inform me of this.  I paid contractor in full ($14,258.00) and found out later that the soffit vents were not installed on both sides of house.  December 7, 2015, I informed contractor I wanted him to install the missing soffit vents and needed the roof warranty paperwork.  Contractor told me he would send me the paperwork for the roof warranty. We still have not received the roof warranty. Jan 6, 2016 he responded to my request saying he would install the missing soffit vents, he still has not completed the work.  I have not heard from him since and have not received the roof warranty.  His phone has been disconected, voice mailboxes are full on other phone lines he has. We have texted, emailed and called he refuses to return any form of contact.  We have been forced to contact the roofing supplier ourselves in an attempt to obtain our rightfull warranty. We are not sure if they will be able to link the contractor to our roof. Plus our contract included a 10 year warranty on the workmanship and the company won't even respond to our requests to just finish the job they were paid for. I can only imagine trying to get them to stand by their workmanship warranty.
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"very professional service and completed in a timely manner"

"Excellent work. We purchased natural cherry cabinets in shaker style, with the panels made of solid wood rather than veneer. That is more difficult work, as each panel has to be constructed from several planks. Moreover, the clear finish would leave any flaws more visible. Simply put, the doors are beautiful--flawless in both construction and finish. They are similar in quality to custom cherry furniture we own."

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The beginning: The estimate and contract were handled professionally by Cory. After appropriate down payment was provided, materials were delivered as promised. Cory had told us that it could take 5 to 6 weeks to finish the job; however Mario and his crew did the job in less than two weeks. Very quick and efficient. We couldn't believe how hard this siding crew worked - they arrived promptly in the early morning and worked until dark, cleaning up every evening before they left. This house is a very large house that has over 4,000 sq. ft. of siding.

The crew did their best to strip off only what they could cover that day, and never left our house unprotected during the installation cycle. We had a few rainy days during the project, but the crew worked through and around the storms. Mario and the rest of the SRS installation crew worked with me and handled all of my various questions satisfactorily along the way.

After the siding and trim were installed, all seams were caulked with matching materials. Then the remaining trim - soffits, fascia and gutters were painted.

A side note: this project started out in the spring as a simple paint job, and after a hail and wind storm interrupted the project it changed into a siding repair and paint to one end of the house. When it was discovered that the siding could not be matched, Cory worked with us and the insurance company to come to a satisfactory settlement that resulted in a complete siding replacement for the entire house. It took some convincing for the insurance company, but Cory stuck with it working with the adjusters and my agent to reach a satisfactory result. During this tiring and frustrating process, Cory hung in and revised the estimates and contracts to match our needs. Real customer service!

The Result: The house looks like a new house, better than it has ever looked - even on the day it was completed 28 years ago. I personally read every page of the James Hardie installation manual for certified installers, and to the best of my knowledge Mario and his crew followed the recommendations to the letter. We are very pleased with how nice the house looks, now. Our house is the talk of the neighborhood.

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