Siding Repair Systems

The work was substandard at best. I was deceived on the work that would be performed. I was told at the time of sales that the wood siding I had would be cut back and replaced with similar material. It was not. It was replaced with what appears to be a type of trim. I had originally called in because I wanted my house painted. They then only painted the siding and told me the trim would be extra after they had already started the job. At this point I felt like I was being held hostage to their demands. Since they had already started the job they would do what would normally cost over $2000 for around $1600. I elected not to have this additional work performed. I would have NEVER had them do any work had I known this from the beginning. There is caulk everywhere. Nothing was taped or masked. The paint lines are not straight or even. Sometimes they would paint the side of the trim the same color as the siding. In other places they wouldn't. They washed out their brushes with my house in my yard. One night they left the hose on. I asked them not to wash their brushes in my grass and one of them was rude about it. Do not recommend. The owner offered me $200 off for my troubles. I just wanted the job done right. This isn't it. A month later and I'm still waiting for them to come and touch up spots where they set their ladder against the wet paint and you can see marks on the siding because of it.

I had some siding repair work that needed to be done. Mike and his crew did a great job. I would definitely recommend them to for any siding project.

The front door paint blistered and peeled. It took 10 months and the BBB to get them to refinish and repaint the front door.

Repair was Excellent

Things went well. The work was done meticulously. They cleaned up every day and communicated well as to any stoppage. i.e. Weather stopped job for two days and I was called to inform me. All nail holes were painted to match the color scheme. The bottom line: my home looks fantastic.

The estimate and the people doing it was good. They knew what they were talking about and took their time. They said the work would start early February before they can start, which is fine its no rush. But we would appreciate if they could just give us a date. My wife has chased them down and they haven't gotten back to her. Just keep us in the loop, we shouldn't have to chase them down. We understand if the weather delayed or a set back. Its not hard to make a call or send an email.

They've done good work. The quality is really good. Once they started the work it was done quickly, about two days. Rock solid and perfect clean up. Good technicians. They know exactly what they are doing. They give you a discount if you put a sign in your yard, the contract is put a sign up for a week a few times a year. They seemed to forgot to come get the sign a few times. 

They were very good. They did a really good job of making everything nice and neat. They did a good job of matching the siding. It looks really good.

The men were very polite and worked very hard, rain delayed their working several days. They stayed until I was completely happy.

First let it be known that I have waited a period of time after completion as I wanted this to be a honest not a plain and acirc;??P***** Offand acirc;?? review. Details: my start date was set for the contractor to be out first thing on 5/28/14. I took the week off from work to be sure that anything that was needed to be done by me could be handled immediately. When the sub-contractor (not verified subs but they kept taking phone calls for what sounded like non-Siding Repair Systems jobs) on my time. They did not arrive and I called a bit frustrated that no one showed and Cory the and acirc;??Bossand acirc;?? said the current job they were on they ran into a mold problem. I told them that they could come out the next day then and was told they would be there. I believe I should have at least received a phone call explaining they could not make it and to ask for a re-schedule. That did not happen on day 2 or day 3. I was asked if they could pay the installer double time and if I could be there on Sunday. I was OK with that and they did not show at the arranged time of 9-10 oand acirc;??clock. So I called Cory yet again (about 5 times now making this same call) and he did not have much to say but he would call them. Finally they showed for the first time walked around the house a bit and left saying they were to get the materials that should have been on their truck before they showed up 3 hours late. When they got back and started removing the old siding they left the house open to the elements and it rained heavily that night. Next day (Monday) they did not show ti Mid-afternoon again and that was the way the whole thing was. They did a couple hours and left. However my wife works a big box hardware store and she Note that the siding they were putting up did not look like the James Hardie siding we were paying for. I challenged them on that and when they looked they realized that they made a mistake. Now I thought to myself if it would not have been for the observation of my wife they would have completely sided the house with the wrong material and charged us for the Hardie siding and if we were normal consumers we would have never known. Makes one wonder if that is a new and acirc;??bait and switch and acirc;?? tactic? Then they had to go get the Hardie Siding and the boss Cory calls now that they were caught with the wrong stuff 50% on the walls and asks if I would be willing to take the lesser siding at a lesser price. I said no as I and acirc;??trusted themand acirc;?? to do the right thing. Finally after 3 more days of being late and 3 strong rain storms the job was done. It does look good BTW canand acirc;??t fault that I guess. To end the story I have to make 2 more calls for them to get the trash completely removed and that was only after I threaten them by having American Express withhold payment. I would not recommend this outfit to anyone. I lost 24 hours of vacation due to them not showing up as promised, the trash left around my house, and the and acirc;??presumedand acirc;?? mistake of the wrong siding. I read all the previous reviews on Angieand acirc;??s List and based on my experience I tend to believe they are forgeries. BEWARE is my only warning!!!!!

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The experience has been terrible from start to "finish" (still no finish in sight really). We used Siding Repair Systems in the past for some work and had communications issues, but not as severe as this time. There is not enough space (nor does anyone have enough time to read about all the issues we encountered) to write all the gory details, but I'll give you the major pain points. First and foremost is the terrible quality of work. The finishes look terrible. There was scrap metal used in numerous places on our downspouts. There are dangerous shards of metal sticking out for our kids and pets to be potentially injured. Addionally, one of our window screens was installed so loose that it ripples when the wind blows. The roof shingles do not all lay flat and look bad in places. The deck is now 2 different colors with a horrible finish job. Aside from quality, communication was horrendous. Crews would show up at our house unnanounced. They would knock on the door repeatedly to ask questions that should have been answered by whomever was managing the project at Siding Repair. They also tried to get me to pay them hundreds of dollars in additional cash in side- work. They finished the deck a few days after the other work, but neglected to tell us they had done so - and we ended up letting our dogs out to run on it because we got home at night and couldnt see the finish. Now we have paw prints in the deck. We only knew the work had been completed because the office called to harrass me to call our insurance company to tell them to send the check as fast as they could. After we were able to look at the house and see the deck issue and the other unprofessional finishes, we called to complain and have been given one excuse after the next. We have been trying to get this fixed for 6 months now. The company agrees the work is terrible, unprofessional, and embarrassing, but has not made any strides at all in fixing the issues. To add insult, a sales rep from Siding Repair called me to ask if I would like to purchase any new work for the summer!!!

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I scheduled an estimate to replace 2 windows and repair some damage to a wall.  Jim came out. He went over everything with me and gave me a ballpark estimate of about $1400, and that they would qualify for a tax deduction for energy use improvements to our home.  I thanked him and asked him to send me the full estimate so I could go over it with my husband and we could compare to the other estimates we were getting.  

He accidentally left a sample at my house, and the day after he retrieved it, I received an email that simply said
"As we discussed replacing the two windows with Pella encompass series vinyl windows and tearing off the siding around the area where you have a leak, ensuring proper flashing and reinstallation of siding plus any new parts that we need to supply would be a grand total of 1443."

I expected to receive a detailed proposal similar to the ones I received from the other three businesses, but that never arrived. 
The other companies from whom we received estimates all pointed out that our siding had not been installed properly.  They pointed out missing parts & recommended that all of the siding on the back of the house be removed, all of the walls checked for damage due to the improper installation that exposed the walls to potential water damage.  Jim had said nothing about that. I asked two of the other companies about whether installing energy-efficient windows would be tax deductible, and they said that the government was no longer doing that particular deduction.  I still haven't found out which is the right answer. 

Then about 2 weeks later, a woman with the company called to ask if the work had been done yet. I told her no, and that I was still waiting for the estimate.  She told me that she would make sure I received it, but also that their window manufacturer had some special discounts going on, and asked if Jim could come back to go over them with me and my husband.  I said sure, and scheduled the visit for a time when my husband would be home. 

But Jim wasn't there to show us new options or talk about the special discounts.  He was there assuming that my husband's presence would mean we would make a decision on the spot.  When I asked about the 'special discounts' mentioned to me on the phone, he made an oddly condescending comment like "sure, you discounts, don't you?" and said they could drop the price to $1400.  

When we asked what it would cost to also add some insulation to the walls before the siding was replaced, he said that was 'included'.  Then I asked if he could give us the prices for three different styles of window for one of the windows being replaced, and he again made a vague promise that 'any window you want is included'.  But we had no details of what that $1400 actually did include. No scope of work detailed, no materials detailed, nothing. 

Then he wanted to know if we had 'decided'.  We told him no, certainly not tonight.  We told him we needed to see his full estimate in order to compare. He wanted to know if it was just price we were comparing... I told him no, we wanted to be able to compare 'apples to apples' by taking a look at what each company suggested, and their prices for their work and materials.  When he left, we again asked for him to send us the complete, detailed estimate.  We never received one.  Right after he left, my husband said it seemed like he just came by to meet with 'the man of the house', expecting him to make an on-the-spot decision that 'the little woman' could not. 

A few weeks later, I again received a call from a woman at the company.  At that point, my husband and I were annoyed,  I told her we had requested a written estimate multiple times, without receiving one, and that it appeared that the second visit to 'go over special discounts' was actually an attempt to meet with the 'man of the house'.  I told her not to bother having an estimate sent because after that experience we certainly were not going to use their company.  

I was really surprised by the experience because I expected much better from a company rated "A" on Angie's list. 



 

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This is a revised post.  I contracted with Siding Repair Systems (headquartered in O’Fallon, MO) in June 2015 for the removal and replacement of the wood siding on my two story house with James Hardie Siding (8" Hardie Lap Color +).  The estimate was for 2458 square feet of siding, 330 feet of soffit/fascia and 235 feet of 5" gutters and downspouts.  Mr. Cory Feco, principal/owner, met with me to provide contract and cost details in late June 2015 prior to signing the contract.  The installation window specified in the contract was a starting date NLT August 15 and a completion date NLT Sept 21.  The contracted cost of the job was just under $ 26,000 and a $ 1,000 deposit was provided to get the job scheduled.  The contract specified a payment of 20% upon material delivery, a payment of 30% at halfway completion and the balance upon satisfactory completion of the job. 

 

Siding Repair Systems called on Friday, August 21 and said that a crew would show up to begin the work on Monday, August 24.  The crew showed up on August 24.  Branch Manager Paul Dickens reviewed the work plan with me that morning.  The siding materials were delivered that afternoon.  The crew immediately commenced removal of the old siding.  Project Coordinator Cash Stricker showed up that afternoon to check in and see how the work was proceeding. 

 

The crew was diligent in their work.  They showed up promptly every morning, worked hard and kept the jobsite (my yard) relatively clean and organized.  The attention showed by Branch Manager Paul Dickens and Project Coordinator Cash Stricker during the prosecution of the work was timely, appropriate and appreciated.

 

The only detract was that about a week after completion of the fascia/trim painting, I noted exposed (unpainted) wood on the soffit above my garage.  I called Branch Manager Paul Dickens and left a voice mail about this issue.  Mr. Dickens did not returned my call.  I also mentioned this issue to Mr. Stricker and he said that he would get back to me.  He never got back to me.  This unpainted soffit issue remains unresolved.  My take-away is to be sure that a thorough final inspection is performed and that all issues have been resolved before final payment is made.  I would certainly use this company again but would delay final payment until all outstanding issues have been resolved. 

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I had disappointing experience with siding repair systems.
When I signed the contract, I was promised to install in 6 weeks. But after the 8 weeks, the company called me on 11/3 and told me that they will come to install it on 11/5 (Thursday). I asked what time they will come. They said 7 to 8 am. So I took one day off from work and waited for them to come. Around 8:45am, nobody showed up. So I called the company (production manager), I was told that they cannot come on that day. I was so surprised that nobody told me when they changed the schedule. It was delayed because they have not finished other projects. And it was delayed by a few more days and finally completed on the following week. On the first day they came to install, when I got home, I found I had power outrage in my garage and I could not open the garage door. So on the morning of the second day, I had to wait at home and had them to fix the power. After they completed the work, the final waiver of lien showed the work that has been done on my house is "Patio doors and storm doors install". I requested a new final waiver of lien, not sure whether they will do it.
I will not use this company again and will not recommend to other.s

I contracted with Siding Repair Systems (headquartered in OFallon, MO) in June 2015 for the removal and replacement of the siding on my two story house in Golden, Colorado with Certain Teed hardboard siding (8" Hardie Lap Color +).  The estimate was for 2458 square feet of siding, 330 feet of soffit/fascia and 235 feet of 5" gutters and downspouts.  Mr. Cory Feco, principal/owner, met with me to provide contract details and costs in late June 2015 prior to signing the contract.  The installation window specified in the contract was a starting date NLT August 15 and a completion date NLT Sept 21.  The contracted cost of the job was just under $ 26,000 and a $ 1,000 deposit was provided to get the job scheduled.  The contract specified a payment of $ 6,780 (20%) upon material delivery, a payment of $ 7,780 at halfway completion (30%) and the balance upon satisfactory completion of the job. 

Siding Repair Systems called on Friday, August 21 and said that a crew would show up to begin the work on Monday, August 24.  The crew showed up as promised on August 24.  Branch Manager Paul Dickens reviewed the work plan with me that morning.  The siding materials were delivered that afternoon.  The three man crew immediately commenced removal of the old siding.  Project Coordinator Cash Stricker showed up that afternoon to check in and see how the work was proceeding. 

The three man crew was diligent in their work.  They showed up promptly every morning, worked hard and kept the jobsite (my yard) clean and organized.  Likewise for the painting crew (for painting of the fascia) and the gutter crew.  The attention showed by Branch Manager Paul Dickens and Project Coordinator Cash Stricker was timely, appropriate and greatly appreciated. 

I would recommend this company without any hesitation.

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