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"They were not able to fill our door space, and wanted us to make too many compromises"

"Yes he done a great job he was very courteous and respectful I’d most definitely recommend him for future reference."

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First off, the salesman Russell was great.  Very knowledgeable and informed on all aspects of what he was doing.  I explained his was the first of three bids I was planning to get and he didn't get pushy.  He did still try to close the sale on our first meeting but that's his job.  He was also easy to contact and prompt to return calls.  After talking to him for a while you start to wonder why in the world is this guy selling windows?! (Not knocking window salesmen)  An interesting guy and a big part of the reason I chose Window World.

Next, the windows.  I'm not a home improvement type person, but they seem to me to be very good quality for the price and are a huge improvement over the old 1970's era wooden single pane windows I had.  I could immediately tell a huge difference in how they keep the wind and cold out.  Several of my friends in the construction industry were very impressed with the build and quality when I showed them.  Time will tell further, but based on what I see, and lots of research, they are a huge step above basic builder grade quality.

Last, the installation.  The windows arrived ahead of plan and installation was scheduled quick and easy.  They guys called when they were on the way and arrived on time.  Overall everything went well.  I did ask them to re caulk one of the windows as the bead was pretty ugly and got dirt in it.  They took care of it right away.  I later noticed one of the screens had a tear in it and they came back promptly and took care of it.  Based on my experience, I expect to get good service in the future if needed.

A few small problems.  One of the installers was standing on my front porch smoking.  I believe you should ask the customer first if that's OK.  I did politely ask him not to smoke.  I guess I should have also asked him not to leave cigarette butts in my driveway. When they took the windows off the truck, a bunch of broken glass fell off and was left on my driveway.  Per their paperwork, a normal amount of post construction clean up is the customer's responsibility but broken glass covering the width of my driveway is beyond normal post construction clean up.   I didn't notice that until a few hours later so I just cleaned it up myself but I did contact the project manager and let him know about those issues.  Another thing, as noted on their paperwork, they are not responsible for damage to shrubs or landscaping.   I pointed out a particular shrub to the installer and they said no problem, they could work around it, but it was stepped on and destroyed. 

As I stated though, I consider these to be small problems and will be purchasing more windows from Window World in the future and would recommend them.

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"Sam contacted us right away regarding the work we wanted done. He was able to do this job within just a few days, was on time the days he came, and completed the work within the time frame he estimated it would take. We were very pleased with his work and would recommend him to others."

"They were professional, arrived on time and completed it in the time frame they stated. I would hire them again"

Need help tackling repairs, maintenance, or improvement projects around your home or business? We provide dependable, professional handyman services for projects both large and small.\n\nFrom everyday repairs to property improvements, we take pride in quality workmanship, attention to detail, and getting the job done right.\n\nServices include:\n\n• General home repairs and maintenance\n• Drywall repair and patching\n• Interior and exterior painting\n• Door and trim installation and repair\n• Flooring repairs and installation\n• Fixture and hardware installation\n• Deck and fence repairs\n• Light carpentry\n• Punch-list and miscellaneous handyman projects\n\nWhether you have one repair or an entire list of projects, we’re here to help keep your property looking great and working the way it should.\n\nQuality Work • Dependable Service • Fair Pricing\n\nContact us today to discuss your project and request an estimate

To learn about Mad City Windows and its history, you need to start back in 1998 when our family-owned company first opened its doors and changed the face of home remodeling in Wisconsin. From the beginning, our business has been built on a foundation of friendship and trust and, in return, local homeowners have come to know they can place their trust in us. In order make certain that we consistently earn that trust, we are dedicated to ensuring the expert, seamless delivery of high-quality products and remodeling solutions to homeowners throughout our service area.\n\nToday, we expand our home remodeling expertise across Wisconsin, Minnesota, Iowa and Illinois. With over 50,000 completed projects, we take our 2+ decades of experience to serve the communities of Minnesota, Iowa and Illinois. They can expect our highest standard of service and professionalism.

"Mr. Ferrell worked with my husband over the phone to fix the problem. It was surprisingly fast and stress-free. To have the work done remotely in less than an hour was wonderful."

"Excellent work. We purchased natural cherry cabinets in shaker style, with the panels made of solid wood rather than veneer. That is more difficult work, as each panel has to be constructed from several planks. Moreover, the clear finish would leave any flaws more visible. Simply put, the doors are beautiful--flawless in both construction and finish. They are similar in quality to custom cherry furniture we own."

"Eric was very good and the guys installing did a great job. We saw their tv ad and needed some windows and decided to call. We would definitely recommend them and we will be using them again for our doors!"