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"We are extremely happy with how our new windows and new front door turned out. After some unexpected challenges with the way our home was built, our installation crew quickly and efficiently adapted to make sure our windows and door were installed with expert care. Every time we see our new beautiful picture window we are left breathless! And our beautiful front door is the perfect upgrade for the look of our home. Thank you RBA!"

"I needed help with a minisplit install, and David was on top of it. He had all the required tools, and was a huge help in getting it installed and ready for the electrician. A+"

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First off, the salesman Russell was great.  Very knowledgeable and informed on all aspects of what he was doing.  I explained his was the first of three bids I was planning to get and he didn't get pushy.  He did still try to close the sale on our first meeting but that's his job.  He was also easy to contact and prompt to return calls.  After talking to him for a while you start to wonder why in the world is this guy selling windows?! (Not knocking window salesmen)  An interesting guy and a big part of the reason I chose Window World.

Next, the windows.  I'm not a home improvement type person, but they seem to me to be very good quality for the price and are a huge improvement over the old 1970's era wooden single pane windows I had.  I could immediately tell a huge difference in how they keep the wind and cold out.  Several of my friends in the construction industry were very impressed with the build and quality when I showed them.  Time will tell further, but based on what I see, and lots of research, they are a huge step above basic builder grade quality.

Last, the installation.  The windows arrived ahead of plan and installation was scheduled quick and easy.  They guys called when they were on the way and arrived on time.  Overall everything went well.  I did ask them to re caulk one of the windows as the bead was pretty ugly and got dirt in it.  They took care of it right away.  I later noticed one of the screens had a tear in it and they came back promptly and took care of it.  Based on my experience, I expect to get good service in the future if needed.

A few small problems.  One of the installers was standing on my front porch smoking.  I believe you should ask the customer first if that's OK.  I did politely ask him not to smoke.  I guess I should have also asked him not to leave cigarette butts in my driveway. When they took the windows off the truck, a bunch of broken glass fell off and was left on my driveway.  Per their paperwork, a normal amount of post construction clean up is the customer's responsibility but broken glass covering the width of my driveway is beyond normal post construction clean up.   I didn't notice that until a few hours later so I just cleaned it up myself but I did contact the project manager and let him know about those issues.  Another thing, as noted on their paperwork, they are not responsible for damage to shrubs or landscaping.   I pointed out a particular shrub to the installer and they said no problem, they could work around it, but it was stepped on and destroyed. 

As I stated though, I consider these to be small problems and will be purchasing more windows from Window World in the future and would recommend them.

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"My husband and I did our research before contacting companies to provide quotes for us and this was one that had great reviews. Well earned! Clearly quality of work is everything, and I can tell you the end result is impressive, but what stands out are how well everyone communicated with us. From the initial contact with the sales person we both agreed we felt good going with them. He spent about 45 minutes going through and around the house taking pictures, measurements and explaining what he saw and what it meant. With such a costly endeavor, it was important that we felt everything was clear up front. The other companies who provided quotes did not do that at all! Communication remained excellent leading up to work starting. Then Clint walked through the process before he started, explaining first to my husband and then to me since I wasn't there initially. That remained the case through out the 3 days it took to complete the project. Clint, Jackson and Austin worked quickly and efficiently. They were kind and friendly and even rescued a couple of our son's hot wheels and gave me a hand over the trench when I forgot my garage door opener. These guys and this company were a pleasure to work with and I highly reccomend going with them."

"I asked the guys to install an egress wi dow in a basement bedroom. They did exactly as I asked and worked efficiently. They showed up when they said they would and communication was great from estimate to finish! (Drop down option says kitchen remodel for work done only because window installation wasn't an option to pick from)"

"We hired Bobby for a variety of projects around our home, including lighting installation, camera setup, gym equipment installation, and several other home improvement tasks. He was extremely respectful, thoughtful, and professional throughout the entire process. What stood out most was how detail-oriented he was — he regularly asked for my opinion on placement, setup, and finishing touches that I honestly would not have thought about myself. He worked quickly while still being very conscientious of our time and our home. I would absolutely recommend him to anyone looking for reliable, high-quality work. In fact, I already have recommended him to several friends and family members, and they’ve all had great experiences as well."

"This repair went well. I am very satisfied with  Southern Grace Exteriors. The worker was a consummate professional. This was a two-day repair. On the first day, he gave me a call prior to the appointed time to remind me that he was on his way. He showed not long before the appointed time, gathered details about my concern, and went right to work. After examining the problem area, he provided me with the details about what was causing the leak. He show me pictures of the damage up close and informed me what it was I was seeing. Any questions I had were answered in a polite and professional manner. He rescheduled for another day to make the repairs. Again, he showed slightly before the appointment time and took care of business. He was actually done making the repairs much more quickly than I anticipated. He took up close pictures of the finished product and shared them with me. Though he could have milked me for additional payment, he did not. I would highly recommend  Southern Grace Exteriors to anyone needing home roof work.
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"Mr. Ferrell worked with my husband over the phone to fix the problem. It was surprisingly fast and stress-free. To have the work done remotely in less than an hour was wonderful."

"Excellent work. We purchased natural cherry cabinets in shaker style, with the panels made of solid wood rather than veneer. That is more difficult work, as each panel has to be constructed from several planks. Moreover, the clear finish would leave any flaws more visible. Simply put, the doors are beautiful--flawless in both construction and finish. They are similar in quality to custom cherry furniture we own."

"Things went well. The work was done meticulously. They cleaned up every day and communicated well as to any stoppage. i.e. Weather stopped job for two days and I was called to inform me. All nail holes were painted to match the color scheme. The bottom line: my home looks fantastic."