Get matched with top dryer vent cleaners in Maple Plain, MN

"We were very impressed with Mike and his team. They were prompt, communicative and professional. We had not had our ducts cleaned for a considerable time and it showed! Integrity took before and after pictures to show their work and they did a phenomenal job. They also gave us pointers for things to watch for. We will definitely be using them again in the future and make this a part of our regular annual routine."

"Easy scheduling and great work done."

"This is a mixed review. We purchased our house in Oct 2014. We new the gas stove top had been repaired before buying the house. It was working fine for the first month, but started having issues in November. The original company who did the work were horrible just trying to schedule the work, so we decided to try Anderson Mechanical (formally AAA Anderson). The first apt was scheduled for December. John came out on time and was very professional. He looked performed the diagnostic and determined what part was needed. He said he would order the part and call to schedule next service when it came in. I did not hear back until either late december/early January at which point I called and asked on a status. They said they had the part and were ready to schedule, not sure why I didn't get a call. John came on at the newly scheduled time and found a special tool was needed for my stove top that had to be ordered, and that once it came in I would get a call to schedule the service. Again I ended up having to call after 2-3 weeks to ask for a status, and was told the tool was there and was ready to schedule. When John came out, he replaced the part but it unfortunately did not fix the issue. He said there was another part that would need to be replaced, and due to all the trouble he would cover the cost of the second part and its installation. I let him know of the follow up issues and he said he would make sure this was resolved, and it was. Kim called to schedule the next apt for the second part install. Again, John was very prompt for the apt, and replaced the part. Unfortunately this still didn't fix the issue, and John said he needed to replace the controller. He apologized for the inconvenience, and stated that he probably should have done some more thorough testing on all the components but had instead just went with the most likely suspects. Once the part came in an apt was scheduled. John came out again, and the installed the new controller. The burner in question was now working properly. When we were reviewing the stove top after service, John started another burner and it clicked a bit and didn't light. He shut it off and did it again and it started fine. I didn't think too much of it. Unfortunately that night that same burner, after running for a bit started acting up. Once it got hot, you could not restart it. Also, the igniter would keep going. I called and they scheduled an appointment to come back out. John took a look at it appeared the igniter needed to be replaced. John ordered the part, letting me know I would have to pay for the part since it was not related to the initial call, and we scheduled the appointment. The day of that apt, John called to tell me that the parts place did not get the part in time (parts place messed up) and asked to reschedule. We rescheduled and they came out Today, 4/5/2019, to install the part. After John installed the part, the issue was still happening. Effectively, the heat from the burner was not enough to stop it from triggering the igniter. If you put a pot on, or use a lighter to apply a little more heat, it works. John said at this point they did not know what else to do and were done, they were not going to come out any more on this appliance. He was very frustrated with the appliance not working correctly. As a business owner I understand having to decide on cutting losses and knowing when enough is enough, and is one of those cases. I was also frustrated. The original issue was the back right burner. Now the front left burner does not fully work. At best, after 4 months I am in little better shape than when I started (need to see how usable the burner is yet), and I would argue worse shape as I went from a burner that I used little being out to a burner I always used being out. I am out the cost of the service apt, and the initial part. John is also out the service cost trips, and soaked the cost on the new part, which I am grateful for. I shared my frustration, and john came back at me with how much he is out, how much it is costing him, and that he doesn't know what else to do. I felt John was getting hostile and said I think we are just done. I would like to know, that during this entire process I don't believe I shows any anger or displeasure with John or AAA, trying to show understanding. I believe I was very patient and held my frustration until the very end. There are a few opportunities I would like to share, and some quality observations . Opportunities: 1. It is really frustrating when a company does not follow through. John rectified this, but only after 2 times of it happening. 2. I feel if the diagnostic was done properly the first time, as John mentioned, the amount of time spent could have been greatly reduced. 3. While I know this was costing John as well, pushing that back on the customer is not professional. This is why I gave a B instead of an A in professionalism. If proper steps had been done during the diagnostics, the costs to John would have been reduced. As a person who does technical service for a living, I understand wanting to do a quick parts replace when 95% of the time thats the issue, but taking the time to ensure you know what the issue is would have saved both of us lots of time, and saved money. Additionally, the burner that is now not working John suspects may have started having issues due to the repeated taking apart of the stove. Having done the diagnostics up front may have prevented this. I accept that is only a maybe as we still have not fixed it and don't know how to. Pushing back against the customer at the end like John did is the only reason I would not hire again. I understand cutting losses on the stove repair, but not listening to my frustrations and telling me about your losses and your frustration is not something I want to risk dealing with again. (UPDATE: after having another company come take a look, it turned out the only problem with the burner is it needed to be cleaned. This seems like something that Anderson could have completed. This make the experience even more frustrating. Thus I am lowering the quality to a D and overall to a C)"

"If you genuinely want the best experience of your life, go with this company! I wholeheartedly mean that. From the initial phone call to the very end, every single person I spoke with was so incredibly kind and knowledgeable. We were lucky enough to meet Sunny along this process and he is seriously a force to be reckoned with. His knowledge and passion for what he does is truly unmatched. He explained everything in great detail and has a heart of gold. One of the best individuals l've ever had the pleasure of working with. I feel so incredibly lucky to have found Clean Air Restoration. They have been so supportive and took all of the necessary precautions and didn't skip on anything. It was done so beautifully and thoroughly. Dealing with mold can feel extremely scary but it doesn't have to be if you have the right team behind you. I truly do not think there is anyone better in the business and will always choose to work with them in the future. Cannot recommend them enough!"

"My chimney cap blew off and I could find an affordable solution with this company, it was fast, and excelent service. They ordered a custom cap in a few days and installed in one week, they also performed a full cleaning with discount in the total of the service. Also offered me a discount for the anual maintenance, they were kind and the communication was at the right moment. I recommend them."

"Sean was great to work with. We had to reschedule due to other construction that was going on and he was very accommodating. He told us ahead of time how long it was going to take, and he was spot-on. The crew cleaned up after themselves leaving it nice and clean."

"The Gray Duct crew was very professional, explained everything well, and most importantly the results were great! Also, communication was great by phone or email before and after the service. I highly recommend Gray Duct!"

"All went very well. They let me know when they were on the way and arrived on time. They were careful to explain what they were doing as well as taking care in working around our pets. They even gave me tips on follow up care like waiting until the next day to change my furnace filter."

"The windows (nine) were all second story. The day was cold and miserable and yet the two servicemen did a great job. I would use Patriot again in a heart beat."