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"The install went well, they did a real nice job, cleaned up good too. My only complaint was it took about two months from the time I paid the deposit,until they did the installation. I am assuming it was because of the steel tariffs and they can't get the product as quick."

"Bill called me shortly after I sent out my request to home advisor. They came to work the second day. It turned out to be a touch project. The fireplace floor had to be removed and new 4-6'' of concrete footing was poured. Dave reinstalled fireplace brick in fireplace walls carefully like an artist. It took them extra long hours to complete the job, but they left a beautiful fireplace to me without asking for any extra money."

"It was well done and done quickly"

"I was prepared for an excellent experience based on these Angie's List reviews, but unfortunately was disappointed. The actual work performed was good and appears correctly done. Taylor is personable and knowledgeable, and the crew members I interacted with were nice, but I'm not happy that three days after the time promised (and two unanswered phone messages), there is still a ladder, large containers of sealant, various small tools, and a bag of garbage sitting on our lawn. These were left when they finished the job Friday; we knew the patio sealant needed 24 hours to dry, so Taylor asked if they could pick it up Saturday. Fine -- but Saturday came and went, and a call I made Sunday wasn't returned. My husband and I ended up moving all the patio furniture, grill, plants, etc back to the patio ourselves; we should not have had to do this. I'm glad now that we did, otherwise it would all still be piled up on the lawn.
The job cost was in line with what I expected. I was bothered, however, that after paying a deposit, with the balance due upon completion, Taylor asked for payment in full just days later, before the job was finished. I expect that as a small business, cash flow and employee paychecks can be tricky to balance, but it didn't sit well with me. My husband agreed to it, though, and Taylor showed up first thing Friday morning to get it. He and the crew didn't come back to start work until after 11 am that day; I was told there had been an emergency on another job.
I say that I would work with the company again, because I do think the work was of good quality and the price was fair. But I would do so knowing that I'd have to be more 'demanding' and right on top of things. I'm pleased to see a younger generation passionate about an important trade that requires both knowledge and craftsmanship, but the company's customer service and responsiveness wasn't up to par on this job.
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"We are very pleased with the work we had done. Family Pro Painting went above and beyond our expectations. We will definitely hire them again."

"Went good he was on time, very polite, and did a very good job. Not expensive and I can tell he love what he do. Good job and clean up. I am definitely calling him back for more work."

"We absolutely love the way our home has turned out. We were able to truly make our home our own through the different color and style choices available. I have attached several before and after pictures to show the new windows, door, and siding we chose."

"Very well great job thank you"

"I found the fellow who came first was very knowledgable. He explained the work to be done in plain English. The workers were very good and cleaned up completely."

"Decided to leave the color as is.  The software was a cool idea, but hard to use and only good if you just wanted to get some ideas.  It will only give you an approximation because it will not account for the lighting in your area.   The phone consultant said it would be better to use a color consultant.  I will probably go that route in the future, but for now I will leave as is.
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