Get matched with top appliance salespeople in Berkley, MI

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."

"I called around for my mother to see if we could get her whirlpool washer repaired or if it was even worth repairing as in if most of the parts were high priced 3 or 4 hundred dollars it would not be worth paying. well the lady who answered the phone was not very friendly and simple went by her script of 65$ to come out plus parts and job fee to install the parts. so it seemed like they could repair the washer and dryer without and issues after it was diagnosed. we had the model number lhw0050pq4 and serial number ready to give berkley; they had no interest in it even though i said i could give it to them. it seems this company just wants to collect there 65$ show up fee. as in they charge 65$ just to come look at your washer and it does not go towards anything else. (I get charged less for a full price office visit at the doctors office.) i found out after they told us they could not fix the washer that berkely only sources parts from 4 places even though the internet is abundant with parts. berkley claimed only the four sources they get parts from were reliable, which is ridiculous. needless to say half of the parts for the washer were not available, which they could have took a few minutes to look up the washer by the model number and told us that up front; we would have never had them come out in the first place. they are also biased to ge and whirlpool since they are not chinese companies even thought most of the parts for those brands are made in you guessed it china or not the usa. plus everyone needs to make a living. and samsung is korean. also on the internet samsung and lg get the best ratings surpassing whirlpool and ge. my mom said that paul was friendly and evan who i talked to get more information on why they could not repair it was as well. too bad they are just into taking your money, even from a retired senior citizen."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"recently had them service a Samsung dryer. It took a couple weeks to get an appointment, which is the new normal, I guess. The guy that came was a bit awkward and uncomfortable to be around and they did not have the parts needed to fix the dryer (the guy implied he normally would but that someone took them off his truck). Nearly 1 month later, they still hadn't been back to fix. I had checked in a couple times for an update and the guy that answers always seems bothered and says there's nothing they can do since they can only order from ONE place. so. I ordered the parts off Amazon, they came to replace and the guy was just as uncomfortable as the first time. this time he implied the parts may never have even been ordered. any ways, he got the dryer running but now it makes this God awful screeching. I do not want to call them back so will likely just have to buy a new dryer"

"Our repairman was in and out the dorr in about 10 minutes. I was correct, it was a fuse that required replacement. There was no hemming and hawing. I explained the situation, and he replaced the fuse in minutes. They were on time, communicate fabulously, and are quick and pleasant to deal with. Worth every penny."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"