Autumn Appliance Co

The guy told us, most of which, we already knew about. He barely touched the washer and pointed out that our drain hose was probably not positioned properly and was draining bad water back into the washer. All of this was done in under 10min. for the cost of $89 or thereabouts (that we had already agreed to pay for a visit). We also tried adjusting position of the drain hose later and it made NO difference. Where the customer service hit its lowest level is when we asked the guy if he could take a quick look at the dryer for the same stink issue - he would not even TOUCH the equipment unless we were ready to pay another $89 (two equipment). It's not like we were asking him to fix something! All in all, $89 down in 15min. and the problem still exists!

The guy spent barely 5 min. looking at our appliance and told us what we already knew. Charge - $80! We realize that's their standard rate that I had agreed to pay but here is when it went out of control for us - when we asked him to just glance at the other appliance right next to the first one, he said that's an additional appliance and will cost another $60. The guy won't even touch the appliance! He seemed like a decent person but showed absolutely no trace of customer service and had no idea of how badly they just ripped the customer! The rates quoted for doing actual work was outrageous too. Prohibitively expensive. Will not hire again.

No response or returned calls. Service man came out and couldn't work on it. I've been without a fridge for over two weeks.

It needed a new electrical panel. They diagnosed the problem and came back within days with the part.

Ice maker is now functioning with no leaks.

well, friendly, prompt, professional.

Technician started job & then ran in to another problem which required different parts & rescheduling. Job was then completed the next business day.

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The drum of my dryer would continue spinning when the door was opened.  I called Autumn Appliance, talked to Larry and described the issue.  He told me I probably needed a new switch but before he scheduled a service call he wanted to make sure he could find a replacement part to accommodate a 27 year old dryer.  He found the part and we scheduled the service call.  Jesse arrived at my house a week later, replaced the switch and the light bulb.  He also noticed the belt around the drum was bad.  This was something I had never replaced so he took care of that and while the dryer was disassembled he vacuumed all the lint that had accumulated thru the years.  After putting everything back together he tested it and it worked like new.

I?m very pleased with the service from Autumn Appliance, especially Larry and Jesse.  Thanks boys, I just may get another 27 years out of that dryer.

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I had originally picked a different provider from Angie's List but they did not service LG washers. I called LG and Autumn was on their list of repair services.
I called on a Tuesday afternoon and they set up an appointment for the following day for between 1 to 5 pm.  They clearly explained their fees on the phone. 
The repairman arrived at about 3:00 and called 15 minutes before arriving to let me know he was on his way.
The repair was very easy, so he only charged me the diagnostic fee and not the full labor fee. I did not in any way feel cheated. It was only easy because he has seen the problem before so knew exactly what to do - I was paying for experience. And providers still need compensated for travel time and to cover the back office. 
He was polite, professional, answered my questions, and provided a lot of additional helpful information.

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Had the heat go out on a later model gas dryer. Autumn Appliance sent Terry to the repair. Terry was professional, prompt, and polite. The dryer needed a part that Autumn did not have on hand; but, Terry returned within 24 hours and fixed the dryer. Awesome customer service.

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no problems with the tech; my problems are with the clothes washing top-load GE model.  If I was paying for this myself, I wouldn't have agreed to the motor-with-circuit-board assembly replacement.  A simple swap out, but it looked like a really expensive part.      

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I had broken water hose in my LG refrigerator. I called to make an appointment and instructed the answering service that I wanted a replacement hose to my water dispenser in my LG fridge. I knew exactly what the problem was because I could definitely see the crack in the hose at the connection under the freezer door. The answering service person said that they would have to charge the usual service call fee of $68 but that would go toward the parts/labor bill. I said that is fine, but I wanted the service person to bring the hose and install it in one trip. If there was a problem with that then I did not want to have the service call...(meaning I didn't want them to come over and I pay them $68 just to tell me I need a new hose and a second service call was needed for the installation.) The answering service said she understood and said a technician would contact me if they needed more info on the hose. The first available appointment was almost three weeks away. Wow, that was a long time, but ok because they would need to order the hose anyway. Days later, I did get a call from a technician, unfortunately I don't remember his name. He asked a few questions to confirm the hose that was cracked was the one that connected to the freezer door - not the hose that is connected to the main water line in the back of the fridge. Per his request, sent him 2 pictures via text to number 248-860-3260. The pictures clearly show the crack and the hose that sticks out from under the freezer door. Weeks later, a different technician came to my house. He was friendly and started looking at the fridge, looking at the model number and inspecting inside the fridge area. I said the hose goes under the freezer door to the water dispenser line. He said he didn't know anything about that. I asked him if he had the hose I requested. He said no, looked at his clipboard and said there was no note of anything regarding the cracked hose. I was bummed. Now, I had to deal with two service calls. He looked at the cracked hose and said Yes,  it looks like it would need to be replaced. Arg...I know that. He tightened one of my door handles and charged me $68 for the service call. I said I didn't want to pay that because the service was not what I ordered.  He was apologetic and said every service call is $68, no matter what, and he said "at least I was able to tighten your loose handle and it wasn't all for nothing". Really...I didn't wait three weeks, take a day off work, and pay $68 for my handle to be tightened. He said he was not familiar with replacing the water hose and another technician would probably do it, but I would get a call with a quote before hand. A couple days later the technician called to say they can't replace the hose they can only replace the whole freezer door. The whole freezer door - for almost $500. I was furious at the whole situation, felt deceived and taken advantage of. I understand it's not Autumn Appliances fault that they can't replace the hose. But the technician that called had all the information from our phone conversation and pictures. Did he totally drop the ball or did the company just want to scam me out of $68? They wasted my time and my $68. 

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Both visits were for repairs on different machines.  He arrived on time diagnosed quickly and effeciently.  He was also very professional in his appearance and in the manner of his arrival and departure from our house in his company vehicle  (no blaring radio etc)

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Got exactly the part I needed - installed it, and dishwasher works fine.

They quickly diagnosed problem and had it fixed in about a half hour.