Founded 1992 • With Angi since April 2015
Angi Certified
gutter repair
2019Service Provider Response
Thank you for taking the time to write this review. We are incredibly sorry to hear about the concerns you have regarding your recently installed project. We sincerely apologize for the any undue frustration this has caused you and would love to work with you to get these issues resolved as quickly as possible. Unfortunately, our manufacturing partners are still working through some of the difficult circumstances brought on by the pandemic and current economic situation, resulting in longer than expected delivery timelines for products. We are working aggressively with our manufacturing partners to diminish these delivery timelines, but we still have work to do. Again, for that inconvenience we sincerely apologize. We would like to look into the details of your situation and help facilitate a resolution. We'd appreciate it if you could email digital@powerhrg.com with your contact phone number or home address, so we can identify your profile in our system and look into your concerns in greater detail. We take our service promise seriously, and want to provide you the 5-star experience you deserve. We truly appreciate your feedback and hope to speak with you soon.Service Provider Response
Thank you for taking the time to write this review. We apologize for any inconvenience or undue frustration, as we certainly do not intend to impart these feelings to homeowners. Your time is valuable and it is never our intention to overstay our welcome while delivering an estimate. Our number one goal is to make sure you have all of the information necessary to make the right decision for your home. We aim to be thorough because our customers must have a good understanding of what to plan for and expect during each step of the process, along with an awareness of all the various styles and options we offer. Being on the same page about these items can oftentimes be the difference between a great experience and a poor one and in our 30 years in business, we’ve found our customers value that thoroughness in the long run. While we can’t speak to the specific state of your roof or what was communicated in home by our remodeling consultant, we have performed 1 million+ installations for over 500,000 customers and have considerable experience in identifying areas of concern for residential roofing systems. In regards to our pricing, we are able to offer steep discounts on agreements signed during the initial estimate. By coming to terms during the initial visit, we expend fewer resources and can then pass those cost savings back onto the customer for their trust in our products and team. If you have any further questions, please reach out to our Customer Care Department at customerservice@powerhrg.com or 888-736-6335, option 4 at the prompt.Service Provider Response
Thank you for taking the time to write this review. We apologize for any undue inconvenience incurred during your project, however we are pleased to see that since this review was written we have run a service appointment to address the majority of your outstanding concerns. We are confident that the final service appointment you have scheduled will address your last remaining concerns and you will walk away happy with the quality of the work and the value of the products. We will be sure to reach out if an opportunity presents itself to reschedule your appointment at an earlier date. If you have any additional questions, please feel free to reach out to our Customer Care team at 888-736-6335, option 4 at the prompt.Health & Safety Measures