Get matched with top pre-made cabinet pros in Solomons, MD

"We just had the Contractor's, Inc. give our kitchen a much-needed update. When deciding to do this work, we got quotes from several different companies. Our kitchen was old, but made with high quality materials and so we were really interested in cabinet refacing rather than completely replacing them. Several quotes later, and after speaking to several different companies, The Contractor's, Inc. was the best price but also the one company would do cabinet refacing that would also do the countertops and backsplash as well. This past week they came out on the exact date they said they would, were so friendly and courteous, cleaned up after themselves each day, and completed the work in three days as promised. The cabinets are beautiful, high quality cabinets, the countertops and backsplash look great and I feel like I have a whole new kitchen. Could not be happier with the whole experience from beginning until end."

"My design consultant Eileen was very knowledgeable and helped me pick a close that would fit my needs. The install was very fast and the finished closets are very nice"

"The kitchen cabinet makeover came out stunning."

"Everything was great from start to end. Jeanette and Brayden were easy to talk to and straight to the point, they both made sure everything was to satisfaction and met my needs. Overall great service and I would definitely be looking forward to doing business again in the future for other projects. Communication was awesome !"

"The service turned out great. I was happy to find I could reface the cabinets instead of having to replace them and saved a lot of money. The cabinets have held up very well. The technicians were efficient and completed the job in a timely manner. I had no problem scheduling the service."

"We came to Granite Works after a month long fiasco with another supplier which left us with a sink-less and counter-less kitchen.  Arthur, in Granite Works showroom, was great.  He was straightforward about the time line, which would take at least 2 weeks, and we efficiently placed our order.  50% of the estimated purchase price was put down up front, and we signed a contract that this price might change if our estimate square footage was significantly different after measurement.  
We couldn't set up our measurement appointment on the day of the order because the scheduler (there is apparently only one employee who can schedule appointments) had already left for the day.  This was around 430p on a weekday.  I called back the next day and set up the appointment for a morning, but had to call back later in the day to have that rescheduled for the same day in the afternoon because it worked better for the family member who was meeting the crew.  Carina, their scheduler, comes across a little haughty on the phone, but I tried to give her the benefit of the doubt.  Maybe it was a bad day, or she just has a lot of self respect.
The day before the measurement appointment I get four phone calls from the company, back to back, which I can't answer because I'm in a meeting.  I called back about an hour later when I was free again to see if there was an emergency.  Carina wanted to confirm my appointment time for the next morning.  I reminded her that we had reschedule this to the afternoon.  Her response was initially "Well, I've already called the crew and told them it was in the morning" and "I called you four times", again with a bit of attitude.  I responded that this was her mistake, and our family member couldn't change their schedule at the last minute. I swear to you I spoke in a calm voice and there was no name calling, just firmly insisted that she needed to fix the mistake which she eventually agreed to do.  The measurement went off without a hitch, and we weren't told that the square footage was different from our estimate. 
Our install day finally arrived (now for us over a month and a half without a sink or counters (washing dishes with a hose and in the bathroom sink), and the same family member calls me at work to say that they cut the sink surround wrong (there was an overhanging edge and we had requested flush) and one of the corners was rounded when we wanted all square corners.  My husband spoke to the installer on the phone, who told him that this is want people want when they get an undermount sink, and the corner that was different from all the other corners in the kitchen was in a throughway and "had" to be cut that way.  It isn't, and it doesn't.  I had specifically discussed these points with Arthur on the day of order and was not unclear about what we wanted.  My husband had to call the installer's manager to get them to take the counters back and fix them, further delaying our install by a week.
I was pretty upset, more by how the situation was handled than that a mistake had occured.  They made a mistake and tried to tell us that this is what we really wanted.  I called that day to ask what sort of discount we would be getting for their error and the delay in our install.  I reached Carina, who put me through to a manager, who then said I had to talk to the general manager who had conveniently already left for the day (this was a Friday around 330pm). Maybe he took off early for a long weekend, but I couldn't help but wonder if he just didn't want to talk to me.  I was told I had to call back on Monday when he was in again. Better customer service would have offered to leave a message for him and have him call me, instead. 
After a weekend of fuming my husband convinced me to just go through with the install and get it over with.  On Wednesday the day finally arrived.  I get a call at work from the family member to say that the bill was now $200 more than the original quote.  ????  We weren't told after measurement that there would be a difference.  I was livid;  we were trying to be understanding even though our order was messed up, and here on the day of install they are charging us more?  
Again we had to call to speak to the general manager.  To save you from recounting the entire conversation, he basically said that the extra $200 was because of unforeseen extra square footage, which was in the contract.  I had been told, however, by Arthur, that the price per sq foot changes depending on how much of the slab they use-- we have a small kitchen but they had to purchase a full slab.  I told the GM this, and that I was dissatisfied with how they had handled the mistake.   I didn't raise my voice or call anyone names, but I'm sure I was pretty heated up.  The GM said "I'm not calling your a liar, but I'm sure you weren't told that".  So, essentially, he called me a liar.  He also said that my husband wasn't told that the mistakes made were what people usually wanted. So, he called my husband a liar, too.  Eventually he agreed to take off the $200 price increase as compensation for the "inconvenience".  I guess that's what they call mistakes these days. 
On closer inspection, there are faint scratches in our stainless steel sink and a washer for the in-counter soap dispenser is missing.  Granite Works had the (previously unopened) sink in their facility for a week or two, and they opened the package for the faucet and soap dispenser, but I can't  confirm that those weren't pre-existing problems because I didn't inspect them closely before they were opened. 
In the end, the work was done the right way and we got a discount for the trouble, but the moral of the story is you have to be firm and ignore the disrespectful customer service in order to have things done the way you want them.
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"Great! He arrived on time, with the right amount of crew, tools and positive attitude! He was very experienced with Ikea cabinets and knew when we had purchased the wrong items. He also knew when to send me back to Ikea for different parts. Ikea made alot of mistakes and he knew that was common. He wrote down the numbers of the items i needed which was extremely helpful. He and his crew were fantastic and i would hire him again in the future. His prices were very reasonable and i appreciated that. I had two glass doors that were on back order so he said i could hold back $200 from his pay until they czme in. I called him on Sunday and told him i just picked them up. He told me they would be there on Monday morning to finish the job. Of course he arrived on time and he finished the job quickly. Of the 4 companies i hired to do various things in my kitchen his was the only one i didnt have issues with. I asked him to install the lights inside and underneath the cabinets and install the microwave. The lights were difficult but he worked hard until they were done. They make the whole kitchen shine! He was extremely reasonable with the microwave installation price. I asked him for several cards and already passed them out to people that wanted a new kitchen i told them he is the best installer i ever hired. He made this overwhelming project so much easier."

"After doing our homework, my wife and I selected Mega Kitchen and Bath for complete remodels of our master bath and hall full bath. We could not have made a better decision as the entire process was flawless. Katherine, a Certified Interior Decorator, was so patient and helpful with our selections. Felipe, the project manager, came by almost every day. Not that he needed to, because the installers (Johnny and Grover) were courteous and extremely hard working. The project was completed on schedule and the quality of the work was such that we did not have any punch lists items once the baths were completed. I would recommend Mega Kitchen and Bath in a heartbeat. You can’t go wrong."

"I bought cabinets from diy cabinets. Extremely high quality cabinets. I installed them. I needed to exchange a couple of cabinets...no problem. exchange was done and in a couple of days I had the new cabinets. Everything very satisfactory. Granite countertops installed within 3 days of measure. Also an excellent job. I would recommend diy cabinets without reservation!"

"Excellent work. We purchased natural cherry cabinets in shaker style, with the panels made of solid wood rather than veneer. That is more difficult work, as each panel has to be constructed from several planks. Moreover, the clear finish would leave any flaws more visible. Simply put, the doors are beautiful--flawless in both construction and finish. They are similar in quality to custom cherry furniture we own."