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"Innovative Home Improvement did an excellent job with the installation of our windows for the entire house. Paul and his team are very trustworthy and honor the commitment to the customer for a quality product, excellent service, and superior responsiveness to you no matter the length of time. Even though our initial window install was 20 years ago, one call to Paul resolved a minor problem the next day. Outstanding!!"

"Called and got a response right away. Owner provided guidance over the phone to minimize the water damage. Within two hours Third Generation Cipriano Plumbing Figliozzi Tile had plumbers at my home and were fixing the problem. This company gets it done. Great service, professional and great pricing."

"Spectacular! In the driving snow Jeremiah replaced 2-8x11 window panes, one behind a large storm window that need to be removed, for installation. Been staring at the broken glass for years trying to figure out how it came apart, one look and Jeremiah knew it had to be done from the outside...and that is why I hired a pro."

"Paul Harrison is an awesome window expert. We had new windows replaced couple of years ago and had a little issue. He came to our house next day of the request and fixed it. I appreciate to Paul Harrison and respect his professionalism. We were so happy with his work. Thanks"

"I have used them before for siding and this time for windows/doors.  They do a great job and carpentry is excellent.  Things will go wrong on any big job, but when they do, they cheerfully take care of them."

"A. R. Glass did a fantastic job. Instead of having to replace my windows, they were able to come in and replace the glass for considerable savings. I would definitely have them come again. In fact, I had them come for a second job already."

"Presidential Exteriors is a well-managed company. We had twenty-five, very large, windows, two large sliding glass doors and the front door replaced. Everyone, starting with the young man who approached us to talk about the company, the salespeople and the team doing the work was professional, polite, honest, pleasant and super careful. The windows, sliding glass doors and the front door look amazing. Our house is fifty-two-years old and badly needed to be "refreshed". The quality of their products is excellent. While the work was being done, several people from the company came by to check on the progress. After the job was completed, we met with Ben who came by to do a final inspection and answer any questions or concerns we may have. The crew cleaned up and vacuumed before they left. We will use Presidential Exteriors again to replace another door."

"Great windows, great price and Nick is wonderful! I am very satisfied with our choice!"

"We had a few different windows we were looking to replace, including a set of living room windows, with our stated goal of maximizing glass. I provided a photo of the design we wanted, including the limited separation between the panes for site lines. We selected Whiting after several back and forth questioning to confirm that we would be maximizing glass. We were told that the separation would be 5.5" (they knew another contractor stated 6.5", and we thought that was too wide, would disrupt the site line, and looked too chunky). Turns out by 5.5", they meant 8" from pane to pane (vs. about 2" for our original windows)... I noticed during install and told them that was not what we were told we were supposed to be getting. I immediately sent an email to our salesperson and the installer said I would hear from the owner. The response from the sales person (the next day) was essentially, "Sorry you are unhappy, vinyl has a wider frame (NOW THIS COMES OUT?), please send us a check." I sent the owner an email the afternoon of the install to let him know my issues. The owner did not call until the next day, and said that he was not there to hear our conversation so couldn't do much without talking to the sales person. The next communication was to set up a "final walkthru" by the salesperson. I told him that I wanted the owner available by phone so that he can listen in to the issues, I was told he would be, but he was not dialed in during the scheduled walkthru. Again, the salesperson stated the issue was a wrong assumption and miscommunication. He knew exactly why we didn't select another contractor (their window setup was too chunky). We are now stuck w/a window setup that is clearly not maximizing glass. If you know exactly what you want or live in an HOA community, they may be a fine contractor - as the install went pretty well the team was nice and pretty neat. BUT if you are looking for something that isn't specifically designated by HOA limitations -- I would take what they say the product will look like with a grain of salt.

UPDATE: The company offered us a discount to the contract price due to the "miscommunication." I really appreciated the fact that they promptly sent someone out after the fact (including my initial review) after I emailed them about a draft coming in by the windows. They did what they could (which helped), but seems the main issue was that our siding contractor (not Whiting) had yet to caulk the outside."

"Everything went great. My windows and sliding glass doors look wonderful. The crew was very clean and professional and went through the whole project with me from start to finish. Would definitely recommend."