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"Except for a glitch in communication as to when they were coming to install, things went very well."

"Very professional installation. Was done in a timely fashion and the crew was very professional and clean. Huge difference in the comfort of our home now."

"The technician was great, thoroughly took his time figuring out what would be needed to complete the job."

At Fixed Right & Guaranteed, we’re more than just an HVAC company—we’re a local, family-owned business committed to providing exceptional service and building a positive, supportive team culture. Since our founding in 2009, we’ve focused on creating a workplace where our team thrives, earning recognition as Service Nation Contractor of the Year, US & Canada Eastern Region. Our team of Super Techs is expertly coached to go above and beyond, no matter the job. Our mission: We create WOW experiences and exceed the expectations of our clients, our community, our team, and our families.

"Very well. All went according to plan.
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"I was so lucky to find a real professional during the beginning of a heat wave. Last Friday, at 4AM noticed the house was hot and the thermostat reading 78 degrees. Call several vendors and the earliest appointment was on July 24. Went to Angie's List and found Grove and Son. Travis answered the phone right away and set the appointment the same day. The AC got fixed and working great. Those guys are awesome!"

"Our sump pump stopped working unexpectedly on Saturday, February 10 so I called Jerry's knowing they have 24 hour emergency service and our first experience with Jerry's was very positive. Due to the fact that it was raining all day and would be into the weekend, there was no time to contact my home warranty company. When I called (late Saturday afternoon), Jerry answered the phone and had his on-call technician get in touch with me immediately. Steve, the on-call technician, arrived within the hour. He assessed the situation and confirmed that our sump pump had to be replaced. Steve was polite, thorough and professional. He cleaned the interior of our sump pump and installed a new product that was clearly much higher quality than the previous one. So, all in all a second very positive experience which prevented our basement from flooding. Thank you Jerry's. We'll be back."

"The work was quite satisfactory."

"Continental's technicians were highly experienced, professional, considerate, respectful, hard working, and neat.  They arrived on-time when scheduled.  Allied's drilling and trenching crews were excellent also.  This was a big messy job that took about a week and we are very happy with the work that they did.  The owner of Continental, Frank Jackson, sold us the system.  He provided an extensive reference list that went back at least 15 years.  He was on-site for most of the job providing hands-on supervision of his technicians.  His technicians are so experienced that he didn't have to be there to supervise them.  Rather, I believe he was there to make sure that the job was finished on time because they are so busy.  Allied had an on-site supervisor at the start of the drilling process to finalize the location of the loop bores, but their drilling crew was highly experienced and needed no supervision.
Installing geothermal is a messy job.  The vertical bores and horizontal trenching for the ground loop makes a muddy mess.  The drillers from Allied were very respectful to the property, much more than I expected.  I expected that the drilling process would make "a mess and a half" but it only made a mess!  At the end of the job the ground was re-leveled and ready for seed, which has already popped and growing grass.  As one of the drillers said "the mess only takes grass seed to fix".
The HVAC technicians from Continental left the spaces where  they worked in "broom-clean" condition.  We had to do some "deep cleaning" afterwards, but this was completely reasonable.
We expressed our concerns about the job to the technicians before they started work because we do not know much about HVAC or geothermal.  They took the time to explain what they were going to do and how they were going to do it.  They kept us fully informed about their progress and included us in the decision making process when they had more than one way of running a pipe or duct.  They made us feel really comfortable and that we were getting a top-notch job.
While the cost for the system from Continental was a little bit higher than their competitors I think we got value for money.  In addition to the reference list we received during the sale process, we also know two families that used Continental in the recent past and they are very happy with the work that was performed.
We would use Continental again and would recommend them to others.
If you go with the option to integrate your hot water heater with the geothermal system (which is supposed to reduce the cost of the hot water that you use) I would reccommend that you bite the bullet and have a preheat tank installed at additional cost.  We didn't do that and in retrospect we should have based on some further reading that we did about how to get the most bang for the buck from geothermal.  It would be easy to install the preheat tank during a new construction project.  It would be harder to install the preheat tank during a replacement project (like ours was).
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"They were prompt, courteous and professional. However, the price they quoted was too high and I went with another provider."