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"To the entire team, please allow me to express my gratitude, appreciation and extreme satisfaction with your high quality work. We couldn’t be more pleased with the outcomes. The team was kind, professional and supportive throughout the entire process. We encountered a challenge with water intrusion from our basement door, and the team was flexible to accommodate troubleshooting with our basement waterproofing team, which allowed us to define the root cause and work to find a solution. The brief delay was unavoidable and the team repaired the area that required deconstruction quickly with high quality. They were also collaborative with our basement waterproofing vendor to ensure we maintained proper water protection. We absolutely recommend the Basement Remodeling team to anyone looking to create a beautiful basement space in their home. From start to finish we felt valued and were treated extraordinarily well."

"They did a fantastic job. High quality work, very responsive, completed the work quickly, and were flexible!"

"I would like to start by saying I researched this company thoroughly on different websites and met with a member of the company and I thought they were really going to turn out to be a great choice for my project. It ended up not being the case for me. I feel like I was treated as if my business was not wanted or needed and I am disappointed. I am still just sitting here“shaking my head” at the whole interaction. I went to a home remodeling show at the Baltimore Convention Center on Friday, February 16, 2018. I met a representative for the company that was working the booth at the show and explained that I was looking to add a porch to the front of my house. We spoke at length with someone that ended up being a designer for the company and showed him some “inspiration photos” of ideas we had in mind for the project. We showed him two pictures on a phone with crude Photoshop renderings of our house with some images of different porches we admired added to the front of our house just for a reference point. The designer gave us his card and told us to call the company to set up an appointment for him to come out and measure and discuss the project further. On February 27th 2018 we contacted the AES Customer Care department and made an appointment for the designer to come out for measurements and other information needed for an estimate. When we mentioned the “inspiration pics” we had we were asked to email them to the company in care of the Customer Care person that set up the estimate appointment. At that time an appointment was made for March 14, 2018. On March 14, 2018 at 3pm the same designer we met at the remodeling show arrived and took measurements of the front of the house. He was just as nice as he had been when we first met him. He stated that he didn’t feel one of the ideas we showed him would work because the pitch of the existing roof was too low to add dormers. He stated the second “inspiration pic” idea would work he thought. He drew some quick sketches on his IPad to explain to us why he didn’t think the dormers would work and we agreed. He also showed us a picture he had on his IPad of a porch project he designed for another customer. It was similar to what we were looking for and the house in the picture was similar to ours in the style. We really liked it. He explained at length how he would build the foundation of the porch without having to pour a lot of concrete and the different finishes we could use. He was probably at the house for about 2 hours answering our questions and explaining things. He told us he could produce a computer image for us of roughly how the porch in his picture on the IPad would look on our house--He stated he would need to do a computer drawing anyway in order to generate the estimate and he would share the drawing with us so we could get a general idea of how it would look. He told us it would take “about two weeks” to get the drawing and the estimate to us. If and when we signed a contract, work would begin approximately 90 days later because they were so busy he said. He left stating he knew “exactly what we wanted” (his words). Two weeks came and went and we heard nothing. I emailed the Customer Care Department on Friday 4/20/18 @ 12:52pm to ask how the estimate was coming along since it had been a little over a month. The same Customer Care Dept. person we set the appointment up with initially responded @ 1:05pm to say they would ask the designer to contact us as to when we could expect the estimate. I emailed Customer Service again on Friday, 5/4/18 @ 11:50am to say we still hadn’t heard from the designer. The Customer Care Dept. (same person) responded @ 11:52am to say he will let the designer know we are expecting communication from him. (No apology for the delay or anything else, just that one sentence). On Thursday 5/31/18 @ 12:32 I again emailed the Customer Care Dept. to say “I am reaching out one last time in an attempt to get an estimate. I am hoping this bad initial experience is not reflective of the company as a whole. Is there someone that can email me an estimate? At 12:42 the Customer Care department (same person I’ve been communicating with) responded saying “I will contact the designer and request him to contact you to let you know when to expect those mock–ups” (again, no apology or anything other than that one sentence). FINALLY on 5/31/18 @ 4:52pm I received the email below from the designer. He cc’d the Customer Care Dept. person I had been communicating with as well as the owner of the company. “I apologize as to any confusion with emails as I had sent you a couple emails a few weeks ago and then before that as well so I am replying to this thread. We had sat down and looked at your existing roof line and determined that because the original pitch on your roof was to low to add any kind of meaningful dormers and to connect a front porch based on that look. We felt it better to have an engineer look at what you want to accomplish and then do some structural drawings to get a proper spread and from those drawings (if it were possible) we could do a build cost and take off. The existing roof line was to low to present any kind of structural and finished look for what you wanted. Let us know if you would like the name and number of an engineer” I responded to all on 5/31/18 @ 8:06 pm. In a nutshell I said I would be interested in seeing proof of those sent emails because I never received anything from him at all after he left my house on March 14th. I reiterated the things he had done and said when he came to the house that I talked about above and said there was never a discussion regarding an engineer or anything remotely similar. I also said how disappointed I was. I never received any further communication from the designer, Customer Service Dept. person I communicated with that was cc’d on the email, or the owner that was cc’d on the email which is what has prompted me to leave the bad review. I am assuming the Customer Service Dept staff member and owner were cc’d when the designer finally responded to me because he was told to so they would know he did finally respond so I would stop “bothering them”. I can’t put into words how disappointed I am in the way I was treated by AES. I truly don’t think this behavior is typical from them based on the glowing reviews the company gets. It also appears they do beautiful work which is another reason I am disappointed. I still have no idea what the issue was but I had a horrible experience with them for whatever reason."

"Excellent. The workmanship was superior, and the time it took to finish all renovations was minimal. A, B, & C should be at the top of everyone's list for overall home remodeling."

"My Kitchen and bath had exceeded my expectations with regards to quality, price , and timeliness of my kitchen project . The PM estimated 2 and half weeks to 3 weeks but it was done in 2 weeks, just before Christmas ! The staff was very friendly and attentive . They listened and understood what I wanted for my dream kitchen . Duncan, presented me with options for my kitchen to meet my budget . Although ,I chose the latter which was to have my dream kitchen and decide not to bend on that. Sam was thorough with all the final walk through and made sure I was happy before leaving my house. Attention to detail was what I appreciated most with the whole process . I felt safe in the sense where my kitchen would not be left unfinished midway . I recommend this company to anyone who is renovating !"

"DMV Pro Services is very reasonably priced for replacing my standing shower with a retail shower kit. The shower installation was about half the cost of 2 other custom bath companies. Luis and his crew were able to start the project 2 weeks after giving the estimate. Their work came with a 1 year labor warranty and 3 year waterproofing warranty. We are happy with the installation and highly recommend based on affordability, timeliness, quality of work, and professionalism!"

"Excellent work. Very happy with the results."

"Great job, no problems"

"Awful, awful experience. A true nightmare. They charged tens of thousands of dollars and messed up basically every aspect of our bathroom remodel. Given multiple opportunities to fix their problems, they did not. Extremely sloppy, low quality work. The work on the bathroom was clearly done by someone who has never seen a bathroom or used one, much less built one before. The shower leaks, the tile was so crooked and bumpy it had to be ripped out twice, the radiators were badly reinstalled and dripped water down through the floors into to kitchen below, the walls and ceilings they built are not straight or square, the sink handles immediately fell off, they caused a $1000 plumbing clog and our basement to flood with sewage by flushing construction debris down our toilet. Instead of replacing pipes, they kept the old pipe which we had asked them to replace, and then tried to hide and cover it up. They would also show up unannounced and let themselves into our home on days when they had not told us they would be coming or that we were supposed to expect anyone to be in our house. So on multiple occasions I would hear an unexpected noise and I'd look over and see someone in my house who I had never seen before in my life. And every time we raised an issue to them, they either ghosted us or tried to convince us it was fine and that their work had been done correctly. I have pictures to document all of these issues. I will never let anyone from DMV enter my house again and I will tell everyone I can to never do business with this company. Scammers, liars, incompetent, I hope they go out of business."

"Everything went great. This is definitely a big addition for me."