Since our founding in 1975, we have consistently delivered excellent service to those needing insurance repairs. By focusing on clients and operating with integrity, we have developed a reputation as a top performer in our industry and grown to serve multiple regions across the nation. Our experience enables us to handle the most detailed and complex repairs with expert precision, while guiding owners through the process and treating their properties as our own.
Jenkins Restorations specializes in the reconstruction and repair of property damaged by wind, fire, storms, vandalism or burglary. We offer 24/7 Emergency Services to get you quickly and professionally restored!, water
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The restoration occurred around the holiday times and right before a winter blizzard. Jenkins remained in contact with us while we settled with our Insurance company. They also conferenced with the insurance company in reaching an agreement on estimates. Jenkin's was responsive in communication and outlining all of the work that would need to take place.
They provided honest and realistic schedules and were able to meet them. The manager kept us apprised of any challenges and provided prompt and complete responses to questions. He effectively managed all of subcontractor work, addressing any potential quality control issues. He was helpful, flexible, and creative in his management of the entire project.
Jenkins was assigned water mitigation services for my property through Code Blue. I had a roof leak that resulted in ceiling stains and mold, as well as window/wall leaks on the top and second floor of my home. The initial contact with Jenkins was impressive, and they sent a mitigation specialist (Yahir) to my home arriving right on time. Unfortunately, he wanted to cut open my ceiling before protecting the leaking roof. I advised I wanted the roof tarped before my ceiling was 'opened' for drying. He had to step out and call his supervisor since he was not prepared for a 'roof leak'. Ten minutes later he came in and told me he had spoken to his supervisor and they would get someone out to tarp the roof. Then he could come back to open the ceiling and begin the drying process. Great. After Yahir left, I felt I was in 'good hands' and called the Jenkins Restoration to set up an appointment for an estimate of repairs - presumably to follow the mitigation work. I did not hear from Yahir again. More than 36 hours and several storms later, I still did not have a tarp on my roof. I called Jenkins (Colin this time), they told me they did not have the order for work from my insurance company - I gave them the claim ID and told them they must have it since they had sent someone out the day before. They told me to call my insurance company to work it. So I did. And I called Code Blue. Jenkins (Andrew) finally called back close to midnight that night and apologized since he found the records, but told me that Yahir mentioned to me that I was to arrange for the tarp. Bold faced lie. They told me 3 stories that night trying to explain why nothing had been done, then told me they would get someone out ASAP to tarp my roof. I never heard from the mitigation team again. The restoration estimator did show up as scheduled, right on time, July 6 (over a week later) and I asked if he was prepared to do mitigation first. I knew the answer would be no, but they wasted my time so I wanted make a point. He said he would make a call to try to get it worked, but I politely asked him to leave and mentioned I would be going to use another company.
I finally moved on to another contractor, Exterior Medics, and they had a tarp installed the same day I called. Customer service was night and day. I will never use Jenkins Restoration or recommend them to anyone.
"Jenkins Restorations offers our sincere apologies to [Removed member name]. Our poor communication regarding the work at her residence during a difficult time added unneeded stress. During storms the communication process that typically works flawlessly to notify contractors of what work they are authorized to perform on a residence can become stressed and conflicting messages are sometimes sent. In this case it resulted in a crew that wasn’t able to execute the services that [Removed member name] requested completed first due to not being authorized or equipped to go on a roof. While this started a chain of events that led to confusion we should have done a better job explaining the circumstances to [Removed member name] and how we were working to assist. Our goal is to serve in the same manner we would want our families served. We humbly apologize."
They were fair. They did quality work. They were professional. They did what they said. I had no concerns.
Took approximately 6 x months from start to finish, work is not bad, actually it is very good but it should not take 6 months to replace a front door, first 3 months, they ordered the wrong size and the contractor they hired tried to blame it on taking the measurements in the dark, although he took the measurements in broad daylight in front of me on a Saturday morning at 10 am. But I guess he didn't want to let his boss know. There was only damage to the frame and the door but they stated that it is best to replace the entire inset which includes the door, the side windows and the window across the top of the door, I thought that was overkill but my insurance company recommended them so I figured they knew what they were doing. The total cost came to just over $6700 dollars of which I had a $1000 dollar deductible. They actually know what they are doing but the time from start to finish in my opinion was unsatisfactory and then one of the contractors installed my French door handles upside down so the handle is actually pointing down towards the floor and then tried to convince me it is normal to do that, I told him to look at every house in the neighborhood and I guarantee you won't see any doors with their French handles pointed down. Of course he corrected the problem.
Don't get me wrong, Jenkins may actually be a good company and the Program Manager was very helpful in assessing my concerns and responsive but they need to seriously re-evaluate the sub-contractors they are using to do the work.
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