
Serving Fulton, MD and surrounding areas
Approved
In business since 2000
Free estimates
Emergency services offered
"Stephen provided online link to options for roofing, asked for actual samples which he dropped off for our review. Glad I got the samples because the computer did not accurately present the shingle colors. Was originally ordering a new roof for $4,799 special but also wanted to investigate new soffets, gutters, and back door. Asked Stephen to come out to provide an estimate. He did and explained that our roof was a bit larger than the 2,000 square feet covered in the Big Deal and that the fascia would need to be replaced with the soffet. We also discussed the back door and due to the lack of any protection from direct rain, he strongly recommended we go with a sliding door instead of the french door. We agreed and he provided an estimate. Work started around mid May and the roofing went very well although I noted the drip edge was not being installed and spoke with the lead contractor. Later that day the drip edge was installed and the root looked excellent.
During the roofing repairs and trimwork a few minor issues occured. A bathroom vent cover was damaged by a ladder which they replaced at no charge, one piece of fascia trim was missing, which they corrected, and something was dropped on my gas grill bending the side shelf somewhat. That was able to be straightened out but Stephen was willing to pay for a replacement which I told him was not necessary.
The door installation was another matter. The installer failed to arrive as scheduled, then left again to pickup the door and didn't return. I had to call late in the evening to find that the door that had been ordered was damaged but the contractor did not call me to advise that the install would not occur that day. The next attempted install was worthy of a tv comedy, the workers showed up without tools, borrowed my tools to do the install, failed to level the door, and it would not close correctly. Over the next few days a couple more attempts were made to correct the door install during which time the screen door was destroyed and had to be replaced and the outside trim completely removed and replaced again. Stephen made sure the work was done right, however for this single aspect of the job this took took long and required too much effort to get proper installation on my part.
I would not hesitate to hire Chevy Chase for roofing work again, however my experience with the door, despite Stephen's ensuring that all deficiencies were corrected does make me hesitant to hire them again for work other than roofing. I've seen other reviews stating Chevy Chase Remodeling did excellent work on jobs other than roofing, so maybe this one task was an exception to their otherwise high quality service.
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