Get matched with top storm drain installation pros in Edgewood, MD

"Service was great from sales, to installation, to post installation support. Very responsive, very professional. It's hard to find in this 'space'--there are a lot of shady people in basement water damage/repair, and this place exceeded expectations. We've had our repair in place for 4+ years, with only 1 small issue on a wall seam crack, and that was fixed within 24 hours of reporting the issue. Stand up place! Thank you for such great service and support."

"A superior company. They follow through on their commitments. They have long time employees with great experience. BWN waterproofed our leaky basement about 10 years ago. No problems for almost a decade. After a recent weekend downpour we had water along one of the basement western storm-facing walls. We called and opened a service ticket with Gary. They called back in a little over a day and scheduled a repair at our convenience. Joe, a long time employee, very courteous, professional, and respectful, arrived on the job. He had reviewed our prior project and knew the property well. And it was a window well drain that had clogged. Luckily, it was easily unclogged and the problem was completely solved. We have always been pleased with the work and response of this locally owned business."

"After interviewing a variety of companies to help us out with our water issue in our crawl space, we decided to schedule the work with Pete Westera's Basement System's USA in North East MD and we are so happy with our decision. From the first phone conversation with Tina Reaves (production manager) who scheduled our free estimate, to the estimate appointment with Tim Schlegel (inspector), to the day the work was completed by Jordan (lead technician) and Nate (assistant technician) the experience was a pleasant one. Tina was informative and easy to talk to. Tim was very down to earth, you felt like you could have him over for coffee. He explained everything in great detail and I didn't feel like I was talking to an obnoxious sales guy. He cared about our issues and fixing them the right way and the cost effective way. It was refreshing to have him break down all the parts/equipment to decided what was worth spending the money on and what we could stand to forego while still solving our problem. He created a blueprint on his laptop in our kitchen and explained every detail. He allowed us a few days to make our decision just as we told him that we need and he wasn't pushy with the follow up, but still kept in touch. His personality, attitude and sales tactics were a huge selling factor in the reason that we selected this company. We also loved the idea that the company and the owner were local to our area and that the own was a preacher. They also have an excellent warranty that covers the life of the structure making it comforting to know that the warranty can transfer through multiple owners without any "fine print" snags. They originally had the next available install date about 30 days from the day we received the estimate. Due to our busy life schedule, a honeymoon, and the upcoming cold weather we were in a time crunch and requested to have it done in 2 weeks. Tim and Tina made some calls and made it happen, again helping us out big time. The week before the install we were out of the country on our Honeymoon and I communicated with Tina asking that she reach out to my Mom in the event of any last minute changes, she made a note on the account and everything went smoothly. The install crew arrived on time and the lead Jordan was excellent at communicating with me from the time that they arrived to the house, to excellent detailed description of what they we actually doing as they performed the work, to the time they took a brief lunch break and the follow up the following day when he had to return to finish the drain outside. They were both very courteous, they worked very hard all day, they were easy to talk to and maintained a very clean work environment both inside and outside of my home as they completed this project. The company also offers a financing option of up to 6 months with 0% interest which was very appealing to help us pay off this project in a timely manner without racking up another high interest home project credit card. From start to finish we couldn't be happier. Now 5 days post install I am happy to report that our system is operating properly and it was well worth the money (a very competitive price I might add) to have the piece of mind to know that we received quality workmanship and to no longer have the fear of further expensive water damage or cringing every time that it rains. Thank you very much to Basement Systems USA and their entire team. I will be sure to pass your name along to anyone in the market for your expertise!"

"We had water coming in to the basement from the ground of our new home. After we spent a ton of money remediation the resulting mold, we had to figure out how to prevent more groundwater from making it's way inside. We got an estimate from one company, but it became clear that they didn't know the real source of the water. We called a second company, which gave a rational explanation and plan to waterproof, but the price was too high. Then we called Best Buy, we met Jay and everything was just right. Jay was very friendly, he explained what the problem was and had a clear cut plan to resolve the issue. Just as important, he got us approved for a great deal and came in about $1500 cheaper than the other company. (He didn't even know about the other estimate, he was just eager to help a first time homeowner get out of a hole.) Also, when we had a follow up question about out sump pump, Jay didn't just drop us because he'd made the sale. I called after hours, not expecting to get a call back until the next day. Instead Jay called me within 30 minutes and took the time to answer my questions. We really appreciated it and it made me sure that we made the right choice. Since the repair, we've had a few storms and everything has held up. The next big test will be when we power wash the house, but with Best Buy's phenomenal warranty, I am not worried. Finally, the crew that did the work were great. They cleaned up when they were done and Hamilton (Hammy) made sure to run through things with us. He was also very sweet to my elderly mother."

"Chris was my plumber and he was knowledgeable, courteous and responsive to my project. I would highly recommend this company for your plumbing and heating needs. They will be my go-to service provider for my future needs."

"They installed our sump pump system with backup battering very efficiently and professional and in less than one day. After discussions on the correct equipment, they provided additional effort to be sure the wi-fi backup equipment was installed and was working efficiently. Any questions on installation and operation I had were answered on-the-spot and with ease. System seems great and I now have peace of mind during a bad storm or if the power should go out. I would recommend them to anyone."

"I made the mistake of providing my telephone number and after I hit "enter" I received two phone calls from two different providers. This was a little too aggressive for my taste. Dun Rite called first, so I let them come out and give me an estimate. They were willing to do the work that night, but it was too late in the evening for me considering neighbors. They came the next day. Sterling knew what he was doing, but he was strictly a "drain" guy... not a plumber. He also had a trainee with him. While Sterling was very patient with the trainee, I felt that the trainee slowed him down. Ideally, I would have liked to have had someone who was a licensed plumber... not just knowledgeable in clearing drains. However, Sterling was good at what he did and was able to clear my clogged drain. He had to come back the next day, as they lost my check. Additionally, they had to return a third time, as we were left with no hot water. Sterling was professional, polite, and friendly. I would probably call again. Although, if you're not sure what the problem is... it might be better to contact a plumber."

"We have been working with Affordable for a couple of years now. To put it lightly, we have the basement from hell. When they arrived, we had some water in the basement and they quoted us based on their normal pricing. Once the concrete came up, we couldn't believe what we were dealing with. It is a constant flow of water that required two sump pits and an insane amount of work to install our drainage system. Every time they tried to dig a pit it would backfill with sand and water- they had to dig this up painstakingly- foot by foot. We thought for sure we were in for additional costs, but they stuck by the original estimate. Since then, any time we have had an issue or a question, they are quick to answer. Poor Kelly and Bobby probably recognize our number on the caller ID but whenever we make a call or send an email, we always get a response- usually with a visit on the same day. We highly recommend this company for their honesty, customer service, and quality work."

"They were flexible in arranging time to complete the work and the crew was friendly and professional. The manager, Joel, did a great job walking us through the options and what would be completed. After the work was completed, we had a problem with water leaking in a spot, and when we reported it to Guardian, they send their team right away and took care of the problem. They followed up about 1-2 months later after a lot of rain to check if everything was alright. The purged wall was not done very well, which is the main reason I'm giving them a lower score for the quality."

"Kyle, the owner, was responsive to my inquiry and came out to do the estimate. I explained what we hoped to do and what our minimum we needed to have done and that we would decide based on the cost. Kyle created an estimate that was broken down into parts so that we could pick and choose what we wanted done. Work was started within a couple of weeks and completed in 2 days. I was happy with his staff and the work performed. The problem we had was afterward. After several days of rain, a section of the yard settled, including the rock wall. It was evident that the yard was not tamped well enough. I emailed Kyle and he agreed to come back out and fix the wall/yard where it settled. We decided to wait until the spring (original work was done in fall of 2017) in case there was more settling. In April I reached out to Kyle and he agreed to come out and take a look. I also informed him that the yard had settled more and it had created a low point where water was draining under the sidewalk and eroding the ground in that area. I have heard nothing from Kyle since then. I have since emailed him again and called him with no response. I was happy with the work overall, but not happy with the lack of follow through and communication. I have been waiting to write this review until the work has been completed, but now I'm unsure it that'll every happen."