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"Grove Heating & Cooling came to the rescue 5/17 after another local company couldn't complete the job. We needed our heat pump/compressor moved for the installation of a patio then reconnected. The "other" company disconnected then couldn't schedule to finish even after giving them a months notice ahead of time. We found Grove and gave them a call. It was after hours and the on-call tech returned the call. He wasn't able to come out that night but made sure to call to schedule the very next morning. By noon we had service to reconnect the heat pump and 3 hours later we were up and running. Everyone at Grove were so responsive and went out of their way to make sure we felt like a priority. You can really tell why they have been in business as long as they have been with how well they treat their customers on top of being technically proficient. Our family is now a super fan and advocate for Grove. Highly Recommended! Mike"

"Promptly returned email regarding service request, on Saturday. Responded same day to repair 2Ton Geo unit (Waterfurnace). Extremely knowable on geo-thermal systems, the repairs were made in timely manner at a fair price, my only regret on this geo unit is I should have had Continental install the system in the first place, it’s seems very likely I would not be haveing the maintenance issues."

"I hired someone so that it could be done correctly. I have a 3 level townhome and wanted the 3rd level pressure washed from a ladder, downward. The pressure washer did the whole house from the ground. I am aware of the potential damage pressure washing siding from the ground above the 2nd level can cause. Also they used the pressure washer on the window and water got into the home. For the price it was ok, but I wouldn't hire them again."

"Technicians were very professional and polite did the installation the same day
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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

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"There was only one hang up. When I contacted them through e-mail I indicated that I wanted to talk about installing an antique wood burning stove in addition to the chimney inspection and cleaning. The appointment was made for the afternoon on a certain day. But, the guys called that morning and left a message on my voicemail saying they could come early. I did not get the voicemail and they showed up early anyway. I was not home but my mother was there. Unfortunately, these guys did not get the word from the scheduler in the office that I wanted to talk about the installation of the wood burning stove in addition to having the chimney cleaned. So they came did they work and left. I called the workers back (since I had their phone number from the voicemail) and communicated my annoyance at the schedule change. The guy was very apologetic and offered to come back though he was no longer available at the scheduled time which I had blocked off on my calendar.
However, we ended up talking about the project over the phone and he was able to give me all the information I needed about the potential installation over the phone. He was very knowledgable and helpful. So, I'd like to give them a "B" for punctuality though that doesn't seem to really fit the situation. So they get all As despite this little hitch.
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"The serviceman did a great job in installing the new burner. Did it with ease."

"Closed the deal on Friday, the next morning 5 guys including the owner Rocky were on site. They removed the old condenser and the entire oil heating system. Then installed the new condenser / heat pump outside and the air handling system inside including an air purification system. The crew was friendly and professional. They completed the entire removal, install and clean up without a problem. My wife and I could not be happier with the results. Thanks to Rocky and his team and to Greg Kim the sales rep who's impressive knowledge helped us make the right choice for our home. I give Rocky HVAC our thanks and the highest recommendation possible."

I live in Marilyn I travel all over the tri-saten DC. MD VA DW I have my own work van for the project looking for work to complete start to finish my work is a Guarantee I am a Reliable Professional Clean worker I have 17 years in the construction field I'm a Plumber now with 14. years of experience