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"He was fantastic! I hired this company to replace all baseboards and door casings. He did the job perfectly, showed up when he said he would be here, and cleaned up after himself. I would highly recommend this company."

"This is only a limited summary. Buyer, especially seniors, BEWARE! Average product, but very poor installation quality and workmanship. BCI-BathPlanet of Indianapolis arrived an hour late without calling, and no return calls from the office, sales rep., or service manager. They damaged three areas of an adjoining wall into another room using a Sawzall. And, they left without telling me. I had to cleanup the paint and drywall debris. The next day they arrived, and I showed they the damage. They admitted they damaged the wall using the Sawzall. I withheld $500 of my payment. It should have been at least $4,000. They promised the following business day, a Monday, they would have someone call to make the repair that day, but they did not show and did not call. When I called their Customer Service, BCI-BathPlanet would not return my calls total of about 20 times. I had to stop by their office twice but they claimed "there was nothing they could do" to make the service manager return calls. They refused to have the owner call me. Our sales rep. used deceptive sales practices by claiming to be a part-owner. The office told me he was not a part owner. When I visited the office they said I could only talk with the service manager. Shower shelves fell off the walls. Caulking was very poor. After almost three months they finally attempted to make some initial repairs. So.e were satisfactory, but others were so bad I had them remove parts of the decorative trim because they said "it was the best they could do"."

"It went well, they quickly and professionally recaulked our older countertop."

"As a consumer, this was one of the worst experiences of my life. Most of the operation is utter chaos. Just one example of this is that ordered products were lost multiple times in the store. The wrong products were ordered multiple times, and then I was told I would need to do the work to separate wood for pick up. (I declined.) One salesman repeatedly failed to order product over the course of months despite being asked 5 or 6 times and we had to order product elsewhere. This same salesman sent accusatory, hostile emails filled with lies when we respectfully requested to change locations and salesman. Charges were incorrect, accounting was a mess, and we had a huge pallet of wood sitting in their lumberyard for a month undetected- during inventory! To top it off, one pallet of siding was never delivered, yet the president of the company declares that we received all ordered products. What kind of company places the burden of proof for delivery on the customer? I find it very telling that the president repeatedly stated his company was “above board.” Beware folks- you only make such statements when you aren’t “above board”- otherwise your actions speak for your integrity. In fairness, the product itself was outstanding and the delivery drivers were delightful. Unfortunately, this does not make up for such a deplorable customer experience. There is a reason many contractors avoid Bender Lumber- many, in fact! My hope is that this review helps someone else avoid the nightmare of dealing with what we did. Please do note that this is FAR from comprehensive; a thorough description of the ordeal would easily fill pages upon pages!"

"I have been a customer/consumer for many years. The products are manufactured to the very highest quality possible. Packing & shipping are the Industry Standards. Customer Service is the benchmark of the business. Every company should use J Display Case as their Business Model ! Kudos !!!"