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Bath Planet of Indianapolis
Carpentry Framing - Install, Carpentry Framing - Repair, Interior Trim and Decorative Moldings - Install,
About us
Thank you for visiting our company. We have been here for 37 years servicing Indiana. Call today.
Business highlights
42 years of experience
Services we offer
Insulation, Kitchens, We are proud to offer you Bathrooms, and Free Energy Inspections.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.289 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 10% | ||
| 3% | ||
| 7% | ||
| 10% |
Showing 1-25 of 89 reviews
Mark J.
Jun 2023
This is only a limited summary. Buyer, especially seniors, BEWARE! Average product, but very poor installation quality and workmanship. BCI-BathPlanet of Indianapolis arrived an hour late without calling, and no return calls from the office, sales rep., or service manager. They damaged three areas of an adjoining wall into another room using a Sawzall. And, they left without telling me. I had to cleanup the paint and drywall debris. The next day they arrived, and I showed they the damage. They admitted they damaged the wall using the Sawzall. I withheld $500 of my payment. It should have been at least $4,000. They promised the following business day, a Monday, they would have someone call to make the repair that day, but they did not show and did not call. When I called their Customer Service, BCI-BathPlanet would not return my calls total of about 20 times. I had to stop by their office twice but they claimed "there was nothing they could do" to make the service manager return calls. They refused to have the owner call me. Our sales rep. used deceptive sales practices by claiming to be a part-owner. The office told me he was not a part owner. When I visited the office they said I could only talk with the service manager. Shower shelves fell off the walls. Caulking was very poor. After almost three months they finally attempted to make some initial repairs. So.e were satisfactory, but others were so bad I had them remove parts of the decorative trim because they said "it was the best they could do".
Marlene J.
Sep 2022
They did not do the job right. On the first day they installed the shower. They put the wrong color shower handle and told me they were sorry but they were going to fix the issue. So my shower head and shower handle are different colors. As the installer was doing his job, he was also training a guy and having make cuts. Many of the panel cuts are not straight and they also puncture holes on the ceiling. The bathroom upstairs was leaking water and they had to come two days later because it was leaking water to my downstairs bathroom. The installer was polite but the work was poor. It’s September 8th 2022 and my bathrooms are not fixed. 20,000 to upgrade two bathrooms and they could not get it right or fixed the problem. Court is the next step.
Kathryn W.
Nov 2020
They did a great job, on time, prompt and reasonable in price.
Response from Bath Planet of Indianapolis
"THANK YOU FOR YOUR KIND WORDS REGARDING YOUR BATH REMODELING PROJECT. WE LOOK FORWARD TO ASSISTING YOU IN THE FUTURE PROJECTS YOU HAVE IN MIND."
Kimberley B.
Apr 2020
EXCELLENT!
Response from Bath Planet of Indianapolis
"Thank you for your one word describing your service from Bath Planet of Indianapolis."
Terry E.
Apr 2020
Excellent installation.On time and neat and clean .Trey did an inspection and he was great to deal with.We are very happy with Bath Planet
Response from Bath Planet of Indianapolis
"We are grateful for your business and thank you for your positive review."
Paul S.
Apr 2020
Great! Awesome tub
Response from Bath Planet of Indianapolis
"Thank you Sir for your wonderful comments about the Bath Planet project you had us install, especially the bathtub."
Jean T.
Apr 2020
\wonderful
Response from Bath Planet of Indianapolis
"Thank you for your one word experience by working with our company. Your business is greatly appreciated."
LaVon M.
Jan 2020
The service was professional in every way. The shower has a lifetime warranty and has been extremely easy to care for and much safer to enter and exit than the tub that was there before. An excellent option for older people.
Response from Bath Planet of Indianapolis
"Thank you for sharing your insight and experiences and honesty. After 36 years in helping Central Indiana homeowners we will be here should any requirements for our services be necessary in the future."
Donald D.
Jan 2020
From salesman, office communications, and work crew to follow up all was professional to the detail. I am pleased to highly recommend Bath Planet of Indianapolis.
Response from Bath Planet of Indianapolis
"Thank you for your inspirational words about the staff at our firm. Our Corporate Bath Planet supplier is constantly training and checking on our best practices and our staff benefits greatly from that training. We thank you for sharing about our staff members."
Mark H.
Oct 2019
I had windows installed in my home in 2002 with a lifetime warranty. The windows need warranty work. I have tried numerous times to get some work done. When I would call, I was transferred to a voice mail box, but NEVER received a call back. This time, I contacted the office and spoke to the operator, Linda, who was very nice to talk with. She stated after checking that Sho-Pro no longer did business with the manufacturer of my windows, Alside, and that I should call them. I contacted Alside and they show that the tags on the windows show that Alside was not the manufacturer. I called Sho-Pro back and talked to Linda and she stated she would have the appropriate person contact me. As with my other contacts with Sho-Pro, NO ONE ever called me back. The only one who answers the phone is the operator. Due to the continual lack of communication, I would not recommend doing business with Sho-Pro of Indiana.
Response from Bath Planet of Indianapolis
"Repairs have been made months ago back in 2019 and we are very disappointed in these comments you made and they have not been changed as you promised."
Nick H.
Aug 2019
We had Sho Pro do a full attic insulation job in January 2018 after having them in our home in December 2017. During that initial meeting, I was told they GUARANTEE a 25% reduction in utility bills and I flat out asked the crooked salesman what happens if we don't get that and when he wasn't able to provide a good answer, I should have ended the conversation then. We waited 6 months without seeing any savings whatsoever and contacted them and they sent people back to our house 2 different times (one of those times being after they rescheduled on me at the last minute). After a few more months, still nothing so once again we contacted them and was told we had to give it 1 full year. We waited that one full year and here we are now 1.5 years later and ABSOLUTELY NOTHING. They sent some shady rep to our house and he brought out this "formula" they use that apparently includes "degree days" and claimed the cost of our electricity itself had gone up even though I literally had EVERYTHING 100% documented showing that was not the case. Our average for the 12 months prior to the installation was $172.37 and then after was $201.23. Does anyone see those numbers and understand where they get a 25% savings from? After their excuses over and over, they presented us with a check for roughly $120 which doesn't even cover the average INCREASE of bills that we saw let alone the 25% SAVINGS we were GUARANTEED. DO NOT TRUST SHO-PRO FOR ANYTHING. THEY WILL LIE AND CHEAT THEIR WAY OUT OF HELPING YOU OR STANDING BY THEIR OWN WORD! I will gladly provide written documentation showing our electric bills for the past 5 years if anyone would like to see them.
Response from Bath Planet of Indianapolis
"Many inspections were made on this customer'[Member Information Removed] property to make certain project was installed correctly. Rarely but sometimes customers do not agree with the terms of the warranty which states... The savings made cannot be calculated in dollars and cents as energy costs will continue to rise in the future as they did in your situation. We did agree to save you energy usage as the warranty states. Any lack of savings of energy usage was reimbursed to you."
Katie B.
Jan 2018
The salesman came for an "energy inspection" and made a lot of promises. We were so excited to "save 25% on our energy bills" that we signed the contract that night. I wish we would have waited and gotten another estimate. I wish we would have waited to get that savings guarantee in writing. They came a few weeks later and installed the insulation. That was painless enough. It was in August and I did noticed our 2nd floor felt a little cooler. But after several months we saw NO SAVINGS on our energy bills. Now it's winter and it is very cold out, again NO SAVINGS on our winter energy bills. The upstairs is a little warmer than previous winters. Also, it's been a few months and we were supposed to get a $500 energy bill rebate, where they reimburse us the cost of 2 months worth of energy bills ( for us it was around $380). I have not heard back about that. I almost don't want to waste my time to call them, because they have been non-responsive in previous calls. After the attic installation one of the closet lights stopped working. I called about it, they said someone would call me back. No one ever did.
Response from Bath Planet of Indianapolis
"In Review"
Stephen D.
Aug 2017
Installation was done incorrectly. Co. Will not correct problem. All I got was lip service. Have had trouble with warranty issues in the past with their products.
Response from Bath Planet of Indianapolis
"This gentleman's wife explained that Mr.___ was possibly having some memory issues with his business activities. We installed over 11 projects on these people's property where they presently live. Sunroom, windows, Energy Efficiency projects, gutters, gutter protection, entry doors, and several others. We are disappointed that we did have some issues - then corrected all issues and Mr. said he would change his comments here and he did not. We do understand when people can not remember to do what they say."
David J.
Jul 2017
I have two issues that I need addressed. Back in October 2015 I had energy shield installed at my home with the promise of saving all this money and that I would also get a $500 energy claim rebate. Well neither have come true. I had my bills from the previous year and compared heating/cooling degree days. There was little if any savings. I spoke with Don @ Sho Pro back in December 2, 2016. He asked for copies of my electric bills for the previous 2 years. I scanned and sent them to him. Did follow up phone calls to insure he received them on 12/7/2016. He said they would have someone analyze them. And hoped to get started that week. My last phone call was on March 27 2017. The operator said they would write him a message to contact me and make sure he got it. I had left several phone messages with no return call. On this basis I believe it is all a scam.
Response from Bath Planet of Indianapolis
"We do apologize for this misunderstanding. The rebate form was never received and was needed prior to expiring deadline. We have not been able to locate the utility bills from this customer he says were sent in early 2017. If he would resend those bills we will have reviewed. All of Don's records are still available here."
Michael M.
Jun 2016
A guy came to measure the existing windows so that the new ones could be fabricated. He was very rude and clearly did not want to be there. I was later told that he quit without notice a few weeks later. The man that came to install the windows showed up on Friday, took one look around the house, and said that he couldn't do it alone and would have to come back on Saturday with someone to help him. The Installer was very nice and professional, though he did tell me that the guy who measured the windows made some mistakes that we were going to have to deal with. After the windows were installed and the inside trim was finished he said that he would come back Sunday to finish the outside. At the end of Sunday he said that he didn't have enough aluminum in the truck to finish the job. He said he'd swing by within a week to finish it. That was 10 weeks ago. The outside trim has not been finished and the company won't return my calls. Their main number goes straight to voicemail. I was also supposed to get a replacement glass for my sliding door that the company installed a few years ago. That has not showed up.
LEEANN L.
Apr 2016
It cost me $4,000, which was way, skyrocketing not right. I think we could have got it done cheaper. They left out giving me some information. It takes them forever to get back with me on certain things. I wasn't sure if it was really the greatest job up there. He did recently switch out but they did not give us the right service stat. We finally got it from them, but if they would have given us the right one in the first place it would have helped. They are to darn expensive; it was extremely overpriced.
CONNIE W.
Feb 2016
.
Denise K.
Jan 2016
So far, I haven't gotten the 25% energy savings. It was pretty good. The actual quality of the work wasn't up to my standards but they said that that should suffice. In other words, they seemed to have holes were heat could leak through but they said that shouldn't affect the savings. I am trying to get them to fix or pay me back. They are at various home shows and so I have told them my dissatisfaction and they said they would have someone call me and no one has ever called me. But now I've got their phone number in front of me so that I can actually call them.
Annetta D.
Dec 2015
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Christian T.
May 2015
unknown
Tamara E.
Apr 2015
All work was completed in 1 day, and was very, very professional. We were shown a short install film prior to signing up for this project and were amazed. We are so happy we had this done. Recently a very close friend of ours came to visit for several days and commented on how quiet our house is. Note, she slept in our guest room that has french doors that open to our deck, and our back room was a 3 season room , but now it is a year round room. This room has 9 windows and an outside door to our deck, with all the windows and the door, this room is very quiet!
Tamara E.
Apr 2015
Work was finished in 2 days and has really, really helped with our energy bill. Every Sho-Pro employee we dealt with was extremely professional, polite and answered any questions, etc. that we had. Plus all phases of work were thoroughly followed up and inspected by management.
Tamara E.
Apr 2015
The entire job was done in 1 day and we couldn't be more pleased and happier. We have a friend who is a retired Tucker real estate agent who wanted to see the house after the project was completed and he stated: "The outside curb appeal definitely added to the value of our home due to NO maintenance ever needed to the exterior and it looks great".
Tamara E.
Apr 2015
We couldn't be happier! We are very pleased with all of the work Sho-Pro performed, they have been excellent on any follow up we have requested.
Ann G.
Apr 2015
unknown
Licensing
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FAQ
Bath Planet of Indianapolis is currently rated 4.2 overall out of 5.
Bath Planet of Indianapolis accepts the following forms of payment: CreditCard
Yes, Bath Planet of Indianapolis offers free project estimates.
No, Bath Planet of Indianapolis does not offer eco-friendly accreditations.
No, Bath Planet of Indianapolis does not offer a senior discount.
No, Bath Planet of Indianapolis does not offer emergency services.
No, Bath Planet of Indianapolis does not offer warranties.