Bender Lumber Company

As a consumer, this was one of the worst experiences of my life. Most of the operation is utter chaos. Just one example of this is that ordered products were lost multiple times in the store. The wrong products were ordered multiple times, and then I was told I would need to do the work to separate wood for pick up. (I declined.) One salesman repeatedly failed to order product over the course of months despite being asked 5 or 6 times and we had to order product elsewhere. This same salesman sent accusatory, hostile emails filled with lies when we respectfully requested to change locations and salesman. Charges were incorrect, accounting was a mess, and we had a huge pallet of wood sitting in their lumberyard for a month undetected- during inventory! To top it off, one pallet of siding was never delivered, yet the president of the company declares that we received all ordered products. What kind of company places the burden of proof for delivery on the customer? I find it very telling that the president repeatedly stated his company was “above board.” Beware folks- you only make such statements when you aren’t “above board”- otherwise your actions speak for your integrity. In fairness, the product itself was outstanding and the delivery drivers were delightful. Unfortunately, this does not make up for such a deplorable customer experience. There is a reason many contractors avoid Bender Lumber- many, in fact! My hope is that this review helps someone else avoid the nightmare of dealing with what we did. Please do note that this is FAR from comprehensive; a thorough description of the ordeal would easily fill pages upon pages!