Founded 1931 • With Angi since May 2016
6002 W State Road 46
Bloomington, IN 47404
10/17/2018
Leanna R.
As a consumer, this was one of the worst experiences of my life. Most of the operation is utter chaos. Just one example of this is that ordered products were lost multiple times in the store. The wrong products were ordered multiple times, and then I was told I would need to do the work to separate wood for pick up. (I declined.) One salesman repeatedly failed to order product over the course of months despite being asked 5 or 6 times and we had to order product elsewhere. This same salesman sent accusatory, hostile emails filled with lies when we respectfully requested to change locations and salesman. Charges were incorrect, accounting was a mess, and we had a huge pallet of wood sitting in their lumberyard for a month undetected- during inventory! To top it off, one pallet of siding was never delivered, yet the president of the company declares that we received all ordered products. What kind of company places the burden of proof for delivery on the customer? I find it very telling that the president repeatedly stated his company was “above board.” Beware folks- you only make such statements when you aren’t “above board”- otherwise your actions speak for your integrity. In fairness, the product itself was outstanding and the delivery drivers were delightful. Unfortunately, this does not make up for such a deplorable customer experience. There is a reason many contractors avoid Bender Lumber- many, in fact! My hope is that this review helps someone else avoid the nightmare of dealing with what we did. Please do note that this is FAR from comprehensive; a thorough description of the ordeal would easily fill pages upon pages!
Description of Work
Building Supplies
Category decks, roofing, siding, home improvement stores
We have been in bussiness for over 40 years. We are local and family owned and have three employees. We accept checks, cash, and all major credit/debit cards as payments.
Angi Certified
PROFESSIONAL DOOR AND WINDOW REPLACEMENT. Family owned and operated for over a decade! We strive to improve your home with a commitment to quality in both the products and services we offer.
Angi Certified
Been installing doors for three years. The doors that I can install exterior doors, interior doors, and doors with sideline patio, sliders, and French doors. If you need any help measuring, or I figure out what you want, I am willing to help.
Angi Certified
Kitchen & Bath Design, Door & Window Installation, Storm Door Installation, Kitchen & Bath Installation
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Bender Lumber Company is currently rated 1 overall out of 5.
Bender Lumber Company is open:
Sunday: 10:00 AM - 5:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 8:00 AM - 5:00 PM
Bender Lumber Company accepts the following forms of payment: Check, Visa, MasterCard, Discover, Financing Available
Yes, Bender Lumber Company offers free project estimates.
No, Bender Lumber Company does not offer eco-friendly accreditations.
No, Bender Lumber Company does not offer warranties.
Bender Lumber Company offers the following services: Kitchen & Bath Design, Door & Window Installation, Storm Door Installation, Kitchen & Bath Installation