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"It went well."

"Quoted one price and charged much more."

"On 9/22/2025, agents from Midwest Services came to my residence for a home inspection following complaints of water leaks around the register in the back of the house, by the exterior wall, and above the back sliding door, possibly due to warm air intrusion. He looked into the attic and stated that a couple of homes in different neighborhoods had the same problem, and he was able to fix the problem; thus, he stated that he had vast experience (more than 30 years) in solving such a problem. I showed him the report of the HVAC company, Airtron, that earlier did an inspection and recommended contacting an insulation company. We agreed on $2,673 as the total fee for the work, and I wrote a Bank of America check, with check number 210, for full payment and scheduled the repair work for 9/25/2025. On 9/25/2025, agents from Midwest Services came and worked on the attic and left. On 9/26/2025, the leakage reoccurred and has been continuous since then, leaving water marks around the dry wall in the ceiling, damaging the floor carpet underneath. I called the Midwest Services phone number, and he told me the "boys have gone somewhere to work, I will ask them what they did when they come back". He later left a voice note stating that I should contact an HVAC company to solve the problem, which was a clear deviation from our discussion before the repair work. Since then, I have called several times, no response, no call back, and voice voicemail was full and I could not leave a voicemail. I also sent messages, but there was no response."

"Informative, kind, personable, professional. I was told exactly what I needed and they worked with me on how to get it done! I will recommend this company to all of our family and friends."

"First I would like to say that everyone I dealt with at ICSR was great! From Erika who made the appointments to Jeremiah who did the inspection, to Terry and his crew. They were all friendly, respectful, and knowledgeable. Jeremiah explained in detail what needed done in my crawlspace. There was a lot of damage due to termites in the past. I knew this was what needed done as I had another Company look at it as well. They backed out because they thought the crawlspace was to narrow to get the work done. I agreed to Jeremiah's plan and about two weeks later Larry and his crew came out to do the work. I will say it again, Larry and his crew were great. They worked so hard and in horrible heat and humidity. They were always friendly and smiled when I saw them. Larry always let me know what they got done that day, and what the plan was for the next. They cleaned up the work area, and took away any and all debris. I have full faith in ICSR and Larry and his crew that the repairs were done right. I am so glad the plan with the other company fell through, as I think I ended up with the best!"

"as advertised"

"Our Inspector was not thorough at all. He turned the water on for the bathroom sink and then the shower in the front bathroom and when he did the water in the sink almost stopped flowing and he didn't notice that so I pointed it out to him and from that point he should have proceeded to ck the water flow in the rest of the house to see if the whole house had low flow issues but he didn't. The Inspector also noticed a flexible gas line off of the water heater that ran through the floor into the crawl and to a wall heater just on the other side of the wall and said it didn't have a ground on it but he would look at it in the crawl space but he didn't go over to where the flex gas line was. When he proceeded to the crawl space he only checked a very small part of the crawl with the largest areas of the crawl only accessible or visible through passthrough openings due to solid block support walls and this is a very easily accessible crawl space. I pointed out a wet looking spot on one of the block walls which was on the other end of the crawl from where we were and he wouldn't check into that and told me to ask the homeowner if they had and leakage issues in the crawl space so we had to get another crawl space inspection from another company 2 days later, and I'm sure the home owner would have said oh yeah you are gonna be screwed when it rains. No appliances were checked for proper operation. During the attic inspection he didn't see a switch for the attic light so he used his flashlight, I looked at the light to see why he didn't turn it on and I followed the cord up and over the door where it was plugged into a droplight that had no bulb or guard on it exposing a shock hazard and it was ran over to an outlet and plugged in so I pointed that out to him also because he didn't see it. The Inspector never found the Master bedroom and bath (unbelievable) that is in the back corner of the house down a hallway so none of that even got looked at. The $75 charge for a Septic Inspection consisted of turning on the kitchen sink faucet, putting the dye in the drain and immediately proceeded to make 1 pass around the property which he went well into the neighbors back yard and I had to tell him about that. This Inspector was extremely absent minded on this day. I did follow J.M. through this whole inspection process."

"The self-test product was as expected. The reports require additional research to interpret and understand, so seemed more targeted at professionals."

"Mark, who did the initial visit, was very professional and knowledgeable and honest. And the crew that showed up to do the work was also professional and friendly. The owner also worked with me directly to resolve a minor billing mistake, which certainly strengthened by trust of this local company."

"Found a few minor issues that need to be fixed."