Moldlab

The self-test product was as expected. The reports require additional research to interpret and understand, so seemed more targeted at professionals.

Their assessment was just what the mold removing company need to plan their work.

Perfect. I got exactly what I was looking for and at a fair price.

Got results within 48 hours

Kit had clear instructions and was very easy to use. Analysis report was detailed and very informative.

It was frustrating. I bought the service because of an Angie's List promotion. When I received the package I opened it and saw what it was and set it aside. I was very busy and planned to get to it in a few days. I had to go out of town for a few days, then I had a ridiculous string of bad luck with multiple car breakdowns. I have a neuromuscular disease so everything I do is very difficult and exhausting. With so much happening, I forgot about the test kit. Then after a couple weeks I get a call from Mold Lab asking about the kit saying it was past the due back date and they were going to charge me $25 a day late fee on the pump. I was stunned! I opened the box and there was nothing inside saying it was due by a certain time. I re-read the Angie's List ad and there was nothing there either. The lady was very rude and kept interrupting me saying the same things over and over like maybe I would finally understand if she kept repeating it. I understood the first time. She wouldn't listen to understand I didn't know about the deadline but now that I was made aware of it I would do the testing that day and ship it that day. What else could I do? That wasn't good enough she had to repeat her lecture a few more times. After sending it in I was told I would receive a text when it was complete and I would receive an email with results within a few days. After a month I called and the same lady answered. She claimed to have sent an email, but didn't know the date and told me to check my junk mail folder. I checked everywhere but had no record of it. I explained I hadn't received the text either, she had no response for that. So she sent an email while we were on the phone and I received it immediately. I printed out the results but without the proper training or experience in laboratory sciences it was basically useless.

The company sent a packet with instructions to provide samples from two sites. We returned these in the Priority envelope provided. Within a few days we received an evaluation of the mold. It does not appear to be a serious problem. I would have graded this work higher if the company had provided general guidelines for remediating the problem. We were relieved to find the problem not serious, but would have appreciated more clarity, such as a simple page outlining safe and unsafe do-it-yourself procedures materials materials. (Suggestions I found online, such as whether to use vinegar, bleach, etc., were sometimes confusing, even contradictory.)

I received the kit very quickly, followed the easy to understand instructions for mold collection, returned the kit and received my report in just a few days. I called the office with additional questions after receiving the report. My questions were answered quickly and professionally. Great customer service.

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I was glad with how fast, friendly, easy it went for me to turn it in and get results quickly. They helped with my Angie's discount so it was good to know i got the best price (less than I imagined) to have this done. The possibility of having mold in a house is stressful enough... glad to have this go smoothly.

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It went very well.  They were really fast and efficient.  They sent me a mold lab kit and used the tester kit and I sent it back to them and then they send me the results.  They got back to me like six days after I sent it off.  There were no additional costs. 

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