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"This company is outstanding. I can not sing them enough praises."

"I really wanted to have a good experience with Reinhold. We’ve used them in the past and they did good work, we thought… recently our garage’s power stopped working, which is fed by a panel on the pole that they installed in August of 2022. We NEVER had a single electrical issue until after that pole was installed which is starting to make sense. A few months ago we began having electrical issues in our house, so we called Reinhold because we thought they did a good job when installing the pole that fell in 2022. The technicians that were out to see what the cause of the electrical issues in the house were said that the lines under ground were corroded (which may have been true), so we accepted to let them fix it. They hand dug by the electric pole, buried conduit and ran new wire to the house and everything seemed to be fine until we recently started having issues with the electric in our garage. The location where they dug and buried the conduit for the wire going to the house is in a very close location to where the conduit goes for the wires going from the pole to the garage. I called for an estimate and was told $5,000 worse case scenario which may be understandable considering that would include cutting asphalt, trenching, new conduit, new wire and labor so I get that. Upon receiving this news I decided to just take care of it myself. I went to the building department for our county to take the test to do residential electric work, paid for the permit to be pulled, had everything cleared with Missouri 811 incase I needed to dig and bought $700 worth of new wire. I pulled the old wire, saw that there was a break in the wire due to corrosion from water getting in the conduit underground so I started digging right where the conduit meets the pole that Reinhold installed just to see if there was a break in the conduit. Sure enough, there’s a small section of conduit that was crudely placed over where the old conduit underground is and the new conduit where they installed the pole. They had it lightly wrapped in what looks like some kind of landscape fabric (thought it was electrical tape at first). So there was no protection in the conduit against water getting in which was what caused the wire to corrode to the point of no longer working. Mind you, Reinhold is THE ONLY company we’ve had at our house for electrical work since owning the house. When I saw this piece of conduit being very improperly “connected”, I took pictures, and videos and sent them to the estimator who came out to give me a quote for fixing the electrical issue in the garage. He said he would give me a call back after speaking with the technicians that were there more recently to fix the electrical issue with the house as well as the ones who installed the pole in August of 2022. After speaking with them he said that none of them claimed to do that and that their technicians would never do something like that and all these denials of my claim. He then told me that he could come out and fix it for $500-$600 FOR A 3” LONG SECTION OF CONDUIT THAT NEEDED TO BE REPAIRED FROM THEIR PREVIOUS WORK. I am not the type to ask for free stuff from ANYONE, I’m incredibly happy to pay for good service by good people and I thought that’s what we were doing with Reinhold until yesterday. They completely denied the fact that their technicians made a mistake, and didn’t offer to fix the issue or anything. I was told that all of the technicians that have been on our property did not do it and that it would be $500-$600 to fix something they installed incorrectly. I understand if a technician didn’t remember every little detail from a job they did in 2022, but there is no integrity or accountability on their part with this issue. It was either done in 2022 when the new pole was installed or a few months ago when the new wire was put in with new conduit by REINHOLD."

"This is the second time I've used them, and I have no complaints. They are profesional and very helpful. Would recommend them."

"Jarvis Electric did all of the electric for our new build and has come back to add additional items that we have added since we have been in the home. Super responsive and quick to complete all requested work. Top notch service. Extremely reasonable price. I appreciate that they always keep a clean worksite and never leave a mess, even if coming back the next day to finish a job. I have not only used them for my home but referred them to my mom and dad as well when they needed work done. Great company with great people and really easy to deal with. They truly went above and beyond."

"Steve was very Professional assembled The tv stand & moved a 65 inch tv from my bedroom to the living room.where the tv stand was. He did an Excellent job Great job will call him again if I need anything else done. Will.also recommend him to any of my friends."

"Shawn and his guys do amazing work. From the first time I met him, I knew he was honest and professional in what he does. There was a problem with flooring issue during the job and he fixed it for me. Just today, I had an issue with my doors sticking and he came to fix it. He is a stand up guy for sure. I would recommend his work to anyone if you are looking for a high quality product at a great price!"

"They did a solid job and were a pleasure to deal with. Very professional."

"Very professional service, and great customer service."

"We attempted to have our unfinished basement finished in 2020. The project started in June of 2020 and was terminated unfinished in January of 2021. Total cost of the partial project was $75,771. Several issues led to the termination of the project. The primary was lack of actual project management and ability to take responsibility for errors by the contractor, which, in addition to being frustrating, contributed to the unnecessarily long project time of 7 months while still not being finished. Examples include: - An I-Beam for a heavy-bag track was to be installed on the ceiling. It was installed in the incorrect location and extremely poorly, to the point where flanges were overlapping. When confronted, the contractor stated that it just "wasn't finished". However, the correction required the complete removal and re-installation. Then the contractor claimed the issue was due to insufficient instruction supplied, even though all required information was in fact supplied. The installation crew was simply not competent and failed to install as instructed. - Wood panels were put on a large portion of the ceiling. Several conversations in writing instructed that there was to be no more work done after the initial paint as we liked the look as is. When painters were on-site for the walls, it was confirmed with them verbally that the ceiling was complete and not to perform work on them. However, they caulked and painted it anyway. When confronted, the contractor stated it was always known that this work was to be done. He also said it was only painted and not caulked, which was clearly not the case. Additionally, when shown texts and emails where we explicitly requested no more work done to the ceiling and that he also stated it was complete, he simply ignored it. - When ordering a vanity, he sent us to a shop to select one. However, when it came time to need the vanity, we found it had never actually been ordered. The contractor blamed us for not ordering it while at the shop, however the person at the shop later confirmed the hold up was the contractor not confirming the order. These are some of the biggest examples, but there were communication issues throughout the project. The termination of the contact didn't go any better than the rest of the project. We were told up front, in writing, that we would be billed for all services each week for the prior week. However, when we were settling up after the contract was terminated, there were many costs he was back charging for, meaning they were not billed during the week of work as the original contract stated. One of the items had no reciept. One of the bigger issues here was the painting. The painting cost was much too high relative to the original bid price based on actual work performed. When asked for an itemized bill for painting, it included painting work that had not been performed. The contractor ultimately removed the item for which he didn't have a receipt and reduced the paint cost by some amount. It was still not correct, but we agreed to pay to end the situation."

"Only rating 1 because it doesn't go lower. Had a new unit installed end of Sept 24. First time power goes out on 11/5, no electricity. When tri state sells you a product, they pitch their amazing customer service with all these guarnatees of knowing when your unit is out before you know and having someone there within 24 hours etc. Well, the first call we make we are told it will be the end of Nov to get someone out to look at it. 3 weeks. Nobody shows up. Then we get a call that says "your appointment on Dec 12 has been canceled and the earliest we can get to you is Jan 16th. This is 2.5 months wait to get service to fix a nearly $20k unit, that is upcharged because of the excellent service. You can't get anyone to answer your call. you wait on hold for 20 minutes, then have to leave a voicemail in which you will not get called back. Based on my experience, find someone else and pay less. Even if the service is bad, which it can't be worse than this, you save money! @kohler"