Garrett Heating & Cooling

This is the second time I've used them, and I have no complaints. They are profesional and very helpful. Would recommend them.

He did a good job and inform me that our central air need to be replaced in months ahead.

Within minutes of posting my information to replace our AC I received a call from Jeff and was scheduled for an estimate the next day. The quote was excellent and he was able to schedule the replacement within a 3 day window which was outstanding considering the heat index was over 100 degrees. He explained everything very thoroughly and got the job done quickly. Definitely recommend.

I had a phenomenal experience with Garret Heating and Air! Our AC unit suddenly stopped working on one of the hottest days of the year, and we were dreading the process of getting it fixed. From the moment I called, their customer service was top-notch—friendly, understanding, and incredibly responsive. A technician was dispatched to our home in no time. He was professional, courteous, and quickly diagnosed the issue as a faulty compressor. He explained everything clearly and gave us a fair, transparent quote for the replacement. The best part? He had the new compressor on his truck and got the job done on the spot! He worked efficiently and cleanly, and our house was cool again in just a few hours. The quality of the work is evident, and the peace of mind knowing we're in good hands is priceless. I highly recommend Garret Heating and Air for their exceptional service, expertise, and reliability. They turned a stressful situation into a seamless and positive experience.

Installed new AC and heater unit in April 2023. Had used Garrett prior as I found them reasonably priced. After the install, numerous safety/code violations were found when the unit was inspected. Among them were not adding a safety drip pan under the furnace, not installing a coil condensate drain correctly, running a flexible gas line into the furnace cabinet (a code violation), not terminating the electric correctly (a code violation), leaving exposed wires on the AC unit outside. The new owner claims it's not his responsibility to fix these issues. I'd steer away and go with someone that wants to back up their work (sorry, it's your work if you buy the company). Update as of 01/15/2025 Response to review and company response Jan 2025. Company DID NOT come out or even reach out to me regarding this. Tape and duct work repairs? When did you come to my house? Shows how dishonest this company is. Stay clear. Only excuses from this company (for example. we bought our business in 2024, not our problem!)

Quick fast helpful

Professional install. Workers completed ahead of schedule. Would recommend and would hire again in the future.

Jeff and his team were great! They installed a new furnace in a 100 year old home the same week they did the diagnostic and quote. They offered very reasonable pricing and performed excellent work. Everyone was so nice and they had the old furnace out, new one in plus a few other road blocks the house put in the way due to its age, they quickly diagnosed and fixed in no time. Would highly recommend and trust him and his team.

Went great, value for money and speed of doing everything really quick. Jeff (co-owner) Came in to provide quote but first offered to see if they can repair old 20+ year old unit. Pricing same day, install within 2/3 days replaced whole system within a few hours. Warranty on items and labor (labor one year).

The work went well. I called and Melinda answered. I gave her several quotes I obtained and she replied " we can beat that and provide you excellent service. James arrived the next day and inspected my old furnace and A/C. He showed me the brocher of the units and gave me price. I excepted and closed the deal with a hand shake. Curtis and Carey came the next day to install both units. In the process and showed my what they were doing and how their techniques were better than my old set up. Curtis and Carey were cordial, polite and professional. I would use this company again for appliance repair or maintenance on my HVAC units.

unknown

I called this company because I was told that they really try to treat their customers fairly and not overcharge.  Since I have a geothermal system with back-up propane heat, they were a little hesitant to come out, but when I explained that the problem was with the gas furnace, not the geothermal, they agreed to come look at it and said that if they couldn't help, there would be no charge.
     Mr. & Mrs. Garrett arrived within the scheduled window after calling to advise they were 5 minutes away.  They were courteous, professional, and very attentive to my explanation of what was going on.  At one point when they were unsure about something, they called the factory rep for information instead of just winging it or risking charging me for something I didn't need.  
     They determined that my burners needed to be cleaned and did so.  I then asked them to check the burners on my second furnace.  They found them to be in really good shape, but cleaned what small amount of soot was on them and vacuumed up the dead stink bugs which were in the furnace.  They also arranged with the manufacturer to replace the inducer motor while it was still under warranty and will be doing that as soon as the new motor comes in.
     They did not leave any mess at all and even called me after they left to apologize for their truck blocking the garage when my wife came home from the store.
     I highly recommend this company.
      
     

I live in a small house and all other bids wanted to sell me a much larger unit. The unit he suggested has worked perfectly both heating and cooling. They were very responsive. He came out took, out all the old equipment. He even brought out a metal curving table thing because my new furnance was shorter and needed a duct extension. They went well out of their way for a customer, I know wasn't their biggest. He cleaned up after himself very well and I was very satisfied.