In business since 1992, Tri-State prides itself on providing top notch services and products to it's many customers. Our Service Plumbing team is ready and willing to tackle your project - be the need immediate or not. Simply reach out and we will dispatch a technician immediately to provide a quote and solve your problem!
Plumber came to my house to assess work required and products that I needed to purchase in advance. Kelly Spradley returned twice to complete the job. He was excellent, and I have every intention of requesting him for future plumbing renovations that we have already discussed
Description of Work: Replace kitchen faucet, duo strainer, garbage disposal and flange
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$442.5
Sam M.
01/2024
5.0
plumbing
+ -1 more
I would hire this plumber again.
Description of Work: FAUCET INSTALLATION
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sergio T.
11/2023
5.0
plumbing
+ -1 more
Andrew did an excellent job! He was professional and very nice.
Description of Work: Installation of a new toilet.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Melanie E.
11/2023
5.0
plumbing
+ -1 more
Great Service!
Description of Work: Install water softener and whole house filter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Patricia S.
06/2023
4.0
plumbing
+ -1 more
The plumber arrived on time…gave me options and explained in detail what was occurring. I would definitely hire him again
Description of Work: Relocated a shut off valve
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$275
Jennifer G.
09/2022
5.0
plumbing, drain pipe, drain cleaning
+ 1 more
He did a wonderful job! Very kind and patient. He took the time to explain everything and show me that everything was in working condition.
Description of Work: 2 separate drains were slow draining.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Christen Z.
07/2022
5.0
plumbing, water heater repair
+ 0 more
Everything from consultation to install went great.
Description of Work: water heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tim T.
07/2020
1.0
water heater repair
+ -1 more
I had a very simple gas hot water heater replacement project. I sent Tri-State 2 pictures of my existing water heater and piping. My water heater sits out in the open and these two pictures showed all the details required. They gave me a bid and assured me there would be no extras. After waiting a week the technician showed up told me it would be an extra $60 for a new shut off valve. I had a shut off valve, it was working correctly, it's location was correct and was clearly shown on the pictures that I sent Tri-State. Tech would not install the heater unless I agreed to the extra $60 charge and I couldn't wait another week for a different contractor. Very disappointed with the business ethics of this firm and would recommend you not use them.
Description of Work: gas hot water heater replacement
Rating Category
Rating out of 5
professionalism
1.0
joel C.
06/2020
5.0
plumbing, air duct cleaning
+ 0 more
Patrick was professional, courteous, attentive and hard working. Did an excellent job and I would recommend him again without reservation.
Description of Work: install toilet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Larry B.
05/2018
1.0
water softeners
+ -1 more
Technician removed my brass water softener head and replaced it with a new composite unit. We have had a Rainsoft water softener since about 1973. We always enjoyed zero soft water. With the new head, Rainsoft considers soft water to be anything between 0-3 grains hardness. Technician called home office to verify. Our water tested out to be about 2 grains hard. If you are use to zero soft water, 2 is too high. Ended up, after several service calls from RainSoft, we purchasing a new system from one of their competitors, and once again, are enjoying zero water hardness.
Description of Work: Purchased EC4 Water Softener Head
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Marilyn B.
01/2017
5.0
plumbing, water heater repair
+ 0 more
Just fine. This installation was through Home Depot where we bought the Rheem water heater.
Description of Work: Gas water heater installation
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Dottie G.
01/2017
5.0
water heater repair
+ -1 more
I am so happy I went with this company. The wiring to my old hot water heater needed replaced in order for my new hot water heater to function properly. They explained everything to me and I was able to have an electrician update wiring. Tri State returned quickly and completed the job. I felt like the work was done as if it was in his own home. Everyone I dealt with was very professional and prompt. I will use them again!
Description of Work: New Hot Water Heater and removal of the old Hot Water Heater
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ANNE S.
11/2015
5.0
plumbing, water softeners
+ 0 more
unknown
Description of Work: They came for annual maintenance check on our Rainsoft water softening system (no charge for that) I do have to pay for the filters on the additional water filtration system which are pricey. The filter is connected to our refrigerator so our ice and water from the dispenser is filtered. I think we could probably go longer than 1 year on the filter going forward since it's not hooked up to the kitchen sink. I did call customer service the next day because the water from the fridge was cloudy and also sputtering and dripping quite a bit since the new filter was installed. They promptly scheduled someone to come back and check on it. As it turned out, I called and canceled the follow-up because the water cleared up and the sputtering and dripping stopped. It may have been air in the lines and the filter just needed flushing, although I don't remember going through that long of a "break-in" period when the unit was installed in November, 2014. The person I spoke to was extremely courteous and reminded me there was a 90 day warranty, so if anything at all seemed off I should call within that window so it would be covered. I was glad she told me that, as I had forgotten about the warranty.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$148
Marianne E.
06/2015
3.0
plumbing, water softeners
+ 0 more
This was a sales pitch, but that was not what I was expecting AT ALL. I was contacted by the company and asked if I wanted to have my water tested, so that is what I thought I was having done. I became slightly suspicious when the day before the "test," a representative from the company called and said my husband needed to be present during the demonstration. Demonstration? What demonstration? Well, it was a demonstration. Over three hours (YES -- if only I had billed for those hours, I'm sure it could have gone more quickly!) of my Saturday time was completely wasted. The water-softening system (they don't call it a water softener, but that's basically what it is) probably is very good, but while I was considering doing my research and maybe even purchasing the system (even though they tricked me), I lost ALL interest when I learned I had to make the decision THAT DAY to get the special pricing and the "free" annual supply of laundry soap. When the pressure is that high, there probably is something wrong. The sales representative (they call themselves something else, like water treatment engineers or some silliness) was quite well-trained and very personable. Good enough that I considered looking into the system further until she started with that "you must buy today" part of the pitch. At that point, I knew none of it was sincere. Just a good old-fashioned bait and switch.
Description of Work: This was represented as a water analysis, but it was a sales demonstration. Very long. We weren't prepared to purchase that day so the pitch became quite high-pressure.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$8,000
Jennifer B.
05/2015
2.0
water softeners
+ -1 more
They called to schedule something immediately saying we could get a $30 Home Depot card instead of a $20 one (we have not received the email yet with the gift card). We were told it would be 30-45 minutes. It was over 2 1/2 hours, which meant our 11 month old was up late, we weren't getting dinner and the entire evening was shot. The sales pitch part lasted over an hour with them trying to justify the cost of the unit by indicating how much money we would save on soaps, detergents etc. They also wanted to give us a free 6 year supply of soaps so we had to spend time looking at those scents and smelling them before it became clear that we didn't get that offer if we didn't sign that evening. I will say when we said that we had to think about things she was not high pressure sales. However, $5,000+ for a home system is incredibly high and given reviews I have read on line there are random other costs that can crop up as well. Overall, a waste of our weekend and we are looking for a different solution.
Description of Work: Mailed a sample from an envelope picked up at Home Depot to get our water tested. Turned into a sales pitch. I got a call saying the would like to do a more extensive test and it would be about 45 minutes.
Rating Category
Rating out of 5
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$5,300
Phyllis W.
04/2015
2.0
plumbing, water softeners
+ 0 more
A nice woman showed up at the appointed time the day after a heavy snow. We were surprised at her dedication until we realized that the purpose was a sales pitch for a very expensive product. She was very good at describing the advertised advantages of her product.
Description of Work: We submitted a water sample using a kit that Home Depot offered. It was a free service. We did not know that the sample was going to Tri-State. We assumed the water department/public utility company was providing the service. Our mistake for making an assumption. Tri-State called within a few days -- leaving several messages. When I spoke with the caller, she indicated we had high numbers of minerals in our water. She wanted to send somone out to give us more details. Even though I told the caller that I was not interested in a sales pitch for any equipment, she indicated that was not the purpose of the visit. Long story short, it was a hour long sales presentation. Minimum cost for water filtration system -- $5000.
Rating Category
Rating out of 5
value
1.0
professionalism
4.0
punctuality
4.0
sally S.
03/2015
5.0
plumbing, water heater repair
+ 0 more
Apparently they only work through Home depot for water heater installations. From the phone calls before hand to make sure I understood what would be done, at what cost, explaining the process and details, and advising me of possible variations ahead of time, to the tremendous efficiency and professionalism of the young man that installed the water heater, it was amazing. When a small glitch developed a few days later with my humidifier, they immediately sent someone out to check on it, to determine if it was from the installation and disturbance to the water line to the humidifier. They determined that it was, and fixed the problem immediately, and at no extra charge. They immediately followed through with arranging to have the city inspection performed to get the city ok that it was installed properly. Quick, efficient and professional.
Description of Work: Replaced 20 yr old water heater with a new one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Roger P.
02/2015
4.0
water softeners
+ -1 more
We really like it. They did a really nice job. We kind of feel like the price were a little high. We kind of went a cut under the whole package that was offered to us. We didn’t accept that. It was pretty pricy for what we got. If we are in a position to have to do this again, we might look at another product because of the pricing.
Description of Work: We got our water softener from Tri State Water Treatment and they installed it for us.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
Jeff G.
10/2014
5.0
plumbing, water heater repair
+ 0 more
.
Description of Work: Installed a new water heater I purchased st home depot.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sarah T.
10/2014
5.0
air duct cleaning, water softeners
+ 0 more
.
Description of Work: Overall a great system, that is overpriced. MOSTLY because after 2 months of using the soaps they give you to off-set the price, I went back to my traditional soaps that I felt worked better.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$3,500
Stephanie H.
10/2014
5.0
plumbing, water heater repair
+ 0 more
.
Description of Work: Servicemen were polite and pointed out a dent in the water heater before installing it, so I could work with the company to replace or discount - I decided to discount it.
Rating Category
Rating out of 5
quality
4.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Tony P.
07/2014
2.0
water softeners
+ -1 more
I had a Rainsoft water softener for a few years and it hasn't been used for the last couple of years so I wanted to get a tune-up and get it working again. I called Tri-State and the guy on the phone assured me that it would be no big deal to get it running again. When the tech came out it was a different story. After taking it apart, it needed so many parts that it would be almost as much as buying a new one. (HUNDREDS AND HUNDREDS of dollars)!!! I said I had a lifetime warranty, but they told me that the parts that were bad were NOT covered by the warranty....how convenient! The lady I talked to on the phone was very rude and demeaning when I challenged her about the "lifetime warranty". Well, I told them that I didn't want to fix it or buy a new one. So, they had the audacity to send me a bill for a "service call". I challenged them on this, but they insisted I must pay for a service call. I reluctantly sent the payment today. I purchased a inexpensive Whirlpool water softener from Lowes back in February and am VERY HAPPY!!!! It uses so much less salt and the water feels incredible!! So, in conclusion, save yourself a bundle of money by NOT purchasing a Rainsoft water softener, and if you have an older one that has problems, DO NOT let them "get it working"...you will be sorry.
Description of Work: They came out for a "tune up".
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$69
Josh M.
06/2014
5.0
plumbing, water heater repair
+ 0 more
.
Description of Work: They removed my old water heater and installed a new water heater and expansion tank. They showed up on time, did a great job and cleaned up after themselves.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Filtration and Softening,
Water Heaters,
Air Duct Cleaning,
Drain Cleaning,
Drain Pipe Installation,
Generator,
Sewer Cleaning,
Natural Gas Lines,
Electrical
FAQ
Tri-State Water, Power & Air is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 7:00 AM - 12:00 PM
Tri-State Water, Power & Air accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Tri-State Water, Power & Air offers free project estimates.
Yes, Tri-State Water, Power & Air offers eco-friendly accreditations.
No, Tri-State Water, Power & Air does not offer a senior discount.
No, Tri-State Water, Power & Air does not offer emergency services.
Yes, Tri-State Water, Power & Air offers warranties.