Get matched with top foundation drain installation pros in Livingston, IL

"We attempted to have our unfinished basement finished in 2020. The project started in June of 2020 and was terminated unfinished in January of 2021. Total cost of the partial project was $75,771. Several issues led to the termination of the project. The primary was lack of actual project management and ability to take responsibility for errors by the contractor, which, in addition to being frustrating, contributed to the unnecessarily long project time of 7 months while still not being finished. Examples include: - An I-Beam for a heavy-bag track was to be installed on the ceiling. It was installed in the incorrect location and extremely poorly, to the point where flanges were overlapping. When confronted, the contractor stated that it just "wasn't finished". However, the correction required the complete removal and re-installation. Then the contractor claimed the issue was due to insufficient instruction supplied, even though all required information was in fact supplied. The installation crew was simply not competent and failed to install as instructed. - Wood panels were put on a large portion of the ceiling. Several conversations in writing instructed that there was to be no more work done after the initial paint as we liked the look as is. When painters were on-site for the walls, it was confirmed with them verbally that the ceiling was complete and not to perform work on them. However, they caulked and painted it anyway. When confronted, the contractor stated it was always known that this work was to be done. He also said it was only painted and not caulked, which was clearly not the case. Additionally, when shown texts and emails where we explicitly requested no more work done to the ceiling and that he also stated it was complete, he simply ignored it. - When ordering a vanity, he sent us to a shop to select one. However, when it came time to need the vanity, we found it had never actually been ordered. The contractor blamed us for not ordering it while at the shop, however the person at the shop later confirmed the hold up was the contractor not confirming the order. These are some of the biggest examples, but there were communication issues throughout the project. The termination of the contact didn't go any better than the rest of the project. We were told up front, in writing, that we would be billed for all services each week for the prior week. However, when we were settling up after the contract was terminated, there were many costs he was back charging for, meaning they were not billed during the week of work as the original contract stated. One of the items had no reciept. One of the bigger issues here was the painting. The painting cost was much too high relative to the original bid price based on actual work performed. When asked for an itemized bill for painting, it included painting work that had not been performed. The contractor ultimately removed the item for which he didn't have a receipt and reduced the paint cost by some amount. It was still not correct, but we agreed to pay to end the situation."

"This company is outstanding. I can not sing them enough praises."

"Great and professional service from Sam,very satisfied and thought pricing was fair.I would highly recommend."

"Shawn and his guys do amazing work. From the first time I met him, I knew he was honest and professional in what he does. There was a problem with flooring issue during the job and he fixed it for me. Just today, I had an issue with my doors sticking and he came to fix it. He is a stand up guy for sure. I would recommend his work to anyone if you are looking for a high quality product at a great price!"

"Jacob thoroughly looked over everything; water lines, gas line, igniter, gas valve, connections, etc.. He took the time to make sure everything was working properly and even educated me on a few things I didn't know."

"They did a solid job and were a pleasure to deal with. Very professional."

"Only rating 1 because it doesn't go lower. Had a new unit installed end of Sept 24. First time power goes out on 11/5, no electricity. When tri state sells you a product, they pitch their amazing customer service with all these guarnatees of knowing when your unit is out before you know and having someone there within 24 hours etc. Well, the first call we make we are told it will be the end of Nov to get someone out to look at it. 3 weeks. Nobody shows up. Then we get a call that says "your appointment on Dec 12 has been canceled and the earliest we can get to you is Jan 16th. This is 2.5 months wait to get service to fix a nearly $20k unit, that is upcharged because of the excellent service. You can't get anyone to answer your call. you wait on hold for 20 minutes, then have to leave a voicemail in which you will not get called back. Based on my experience, find someone else and pay less. Even if the service is bad, which it can't be worse than this, you save money! @kohler"

"Very professional service, and great customer service."

"As far as we can tell, the work was effective at stabilizing our foundation, and the on-site crew led by Luke was great, informing us of their progress along the way. However, we expressed in advance our concern about protecting some of our landscaping. We were assured the crew would have boards to cover landscaping on which removed dirt would be piled. This turned out not to be the case. I’ve had quite a bit of expense and labor to restore landscaping that was damaged during the work. This damage could have been avoided. Foundation Recovery sends out $500 coupons to advertise for their work. My attempts to contact Joe and FRS to honor even a part of the $500 coupon to help defray my landscaping costs have gone unanswered. Our salesperson, Joe, was not present during the work and has not been responsive to our followup inquiries. We are very disappointed in the poor customer service from Foundation and its representatives. I cannot recommend this company based on their failure to address our up-front concerns, lack of response to our followup requests, and the false advertising that is associated with the coupons."