Get matched with top appliance salespeople in Rathdrum, ID

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"If I could select negative stars, I would. This company is so poorly ran. It's just a bad business. The company as a whole. They lack communication and customer service. They think they can just continue to treat customers rudely. We, the customer, pretty much have no choice but to use them. Their managers are rude and unreasonable, offering no rectification for their bad business mistakes. They literally sold my appliance out from under me after I had already paid them for it. Their delivery crew refused to setup the appliance or put them where I wanted them. They had the audacity to tell me to move my old appliances out of their way instead of offering to move it out of the way for me. They didn't plug in the power cord or even offer. If I didn't have the specialty tools to install the power cord I would have been burnt. I will never buy from them again and recommend no one to ever use them ever again."

"Terrible service. Not critical thinkers or problem solvers. Don't waste your time. Not professional or communicative. Do yourself a favor and use a reputable service!!!"