Get matched with top small appliance repair technicians in Kapolei, HI

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"These guys suck. I had a complete kitchen remodel. I hired Stephen to do the rough plumbing before the cabinets and countertops were placed. He did that job adequately, although the price was exorbitant. I then needed him to come back for the finish installation of the sink, grinder, dishwasher, and cooktop. He had no clue who I was or where the job was, and this was three weeks after he did the rough work. After I reminded him where the job was, Stephen and his partner showed up half hour after he said he would. The did less than half the work, and then vaporized. He failed to call back. Now I've got to find another plumber to finish the job, and probably will get a hefty bill for the hour work that he did today. Totally unacceptable. This guy has no idea about customer service."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Budget Appliance Repair did an outstanding job fixing my Maytag Washing Machine. The Technician, Alfredo called me and politely asked if I would want him to come by earlier than scheduled, we wholeheartedly agreed. He came by and did a great job diagnosing the problem, gave me the reasonable estimate, had the parts on hand, and repaired the machine quickly and thoroughly. He stayed while we ran a load of laundry to see if the problem was rectified, which it was. He offered advice for us going forward on the utilization of our machine. He did a great job, and we plan on calling their company again should we run into any appliance issues/problems."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"