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"Customer service was great. The completion of the project is poor. Had to have another service come and inspect what they were supposed to fix and an area was completely ignored and thereâ  s still leakage"

"He came quickly (next day) and did the work that he said he would do. He was very knowledgeable and professional."

"Prompt, easy going and quick to get the job done. They made the installation painless."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Pete Duda great job. He removed a large wood stove and large platform of brick it was sitting on. He installed an electric fireplace insert. He was very considerate in covering furniture and cleaning up all debris. I am enjoying my new fireplace. I highly recommend Pete . He is a professional and a true craftsman."

"Despite pouring down rain, the installation crew arrived on time and completed the work in one day. Professional crew who were very polite and keep us up to date on the progress of the job."

"I had a brand new heat pump system installed in April 2023. They sent subcontractors to install it who were very unprofessional and they left bare wires hanging out of the machine and it did not look like it was installed correctly. It stopped working completely 4 times in 5 months, the last time was on October 10, service tech said, “I really don’t agree with the way they installed it “ he said the wires were barely connected so it kept losing power. He got it working again and left. Two weeks ago it got cold and we turned the system to heat for the very first time. It blew cold air. We made ANOTHER service call. The technician said that a switch had “gone bad” because, “they wear out” we explained that we have never used the heat even once, so how could the switch be worn out. Then they advised they had to order a part. Over a week later the part came in and they returned and that still didn’t fix. Now they say the compressor has, “gone bad” and when we reiterated that we have never even used it so how is it worn out they answered, “they just go bad sometimes” we still don’t have heat, they say they have to order more parts. We asked them to look over the whole system because we don’t think it is installed right and I am genuinely concerned that it is a fire hazard and they looked at it, put electrical tape on some hanging wires and left. We have had to take SIX days off work so far and buy space heaters and we are no closer to having a working system. This unit is less then SIX MONTHS OLD. At this point I have no choice but to pursue legal action. This whole experience has been terrible and has cost me hundreds in missed time at work and I’m still paying for a system that does not work."

"This company took a deposit from me on a new roof June 24, 2021. Magnum Gutters and Roofing then did not come to install my roof until December 28, 2021, and their excuse was the skylight sizes for my home were "custom sized" and that COVID delayed the order of these skylights. They did not attempt to install the roof until my grandfather voiced his concerns of me being scammed by what was to us a reputable company. (Which they requested removed if they came immediately. I should have known then something was wrong given I was told the delay was due to a custom delivery not arriving yet. I accepted their excuse as out of their control to then receive 4 skylights that are not custom fitted whatsoever. To top this off, Magnum Gutters & Roofing COMPLETELY shingled over the entry skylight as shown in the photos below, truly is still MIND BOGGLING to me. I had to contact Magnum via email to make them aware that my entry way shingles were not only clearly sagging, but were ON TOP OF A SKYLIGHT. I paid this company $14,494.20 without dispute even after ALL OF THIS for an entirely new roof, and to top this scam of a client experience off, AFTER I hired them on February 22, 2021 prior and was charged $3,100.00 to patch what I was told AT THAT TIME was an issue with the flashing around my main Chimney. That fix did absolutely nothing upon the first sign of rain, they THEN advised me to replace the roof which I agreed to. I now have 2 LEAKS in my roof that have severally damaged my home and ceilings. My responses from Malcolm White have been nothing but utterly evasive and unprofessional given the leniency I gave his company. Malcolm was referred to me by a close friend whom I trusted and I looked through their reviews as seen here with TRUST. I have been told by Malcom White directly for the past 2 years that this is a chimney issue and has nothing to do with them, leading me to have to get 2 separate written inspection reports by different companies that have BOTH disputed this and advised me to report this company to not only the licensing board, but to take legal action against them. I have asked time and time again for them to fix this, they have not in fact Malcom requested the last time I tried to communicate with this fraudulent company that I pay him an ADDITIONAL $2,400.00 to fix and replace chimney caps. Well interesting because both of the written inspection reports I have now explicitly outline that this leaking (Which has intensified incredibly since coming into contact with this company) is due to poor flashing. DO NOT HIRE THIS COMPANY for every 10 great roofs I am sure they have done and are reviewed here there are SEVERAL people like myself they have done this to. I spent a large portion of my remodel budget on this roof simply wanting what was at the time a minor leak to cease. I was in better shape with the roof I had before ever coming into contact with Magnum Gutters & Roofing."

"Brent was punctual and professional. He recommended a money-saving alternative to what I thought needed to be done. I was a very happy customer."

"Hail damage occurred in March of this year and I contacted Braswell Construction as well as 2 other local roofing companies. Chris Gaugler contacted me asap and came out to the house. The other two roofing companies I never heard back. Braswell Construction contacted my insurance company and worked out all the details. A week later I had a brand new roof with gorgeous colored shingles. Everyone in the neighborhood stopped by and literally knocked on the door to inquire. Chris Gaugler was onsite and available for questions anytime to the very end. The crew only took one day to do the house, extended 4 car garage and well house. Photos attached and it really makes a difference."