RS Andrews

They were unable to identify or correct the humidity problem (which we discovered they caused) and so hired a forensic investigation which demonstrated that the static pressure testing was far outside of the manufacturer’s specs due to numerous issues including faulty installation. We called and then sent them a list of all of their errors and never received a response. They have shown themselves to be not only incompetent and negligent but demonstrate a callous disregard for their customers.

Both Chris from plumbing and Alfred from HVAC were helpful and professional. However the company is not at all helpful. We had them out and they replaced our hot water heater for $3,500 and the plumber told us we should have our condensation pump on the AC needed replacing, but that was a different department. The next day the technician came to change the pump. He was going to charge another $99 service charge on top of $325 for the $80 pump. We called to have the $99 fee waived as we would be spending nearly $4000 with them in less than 24 hours and they refused. This is not a company that cares about its customers!

Did a very nice install and I would definitely use again.

Everything was perfect! Dari and his team at RS Andrews was amazing. The technicians were fantastic, helpful, and informative. Scheduling and finance were a pleasure to work with. I would not go anywhere other than RS Andrews!!

Needed a sewer line inspected during due diligence phase of home purchase. Technician arrived on time & did a thorough job.

With RS Andrews was a good experience, our garbage disposal has been working and we haven't had any issues on it.

The R.S. Andrews technicians were prompt contacting me shortly after the agreed to window of time. They were courteous and safe in that they wore protective masks. They put on shoe coverings without my asking and promptly had me walk them through the issues they were there to address. After pointing out the issues, the Senior technician outlined the charges related to their work. $49 for the home visit, $259 for up to 1 hour of investigative/troubleshooting work and then if anything needed to be installed/replaced/repaired he would quote me for the price for that specific work and I would have to agree before they proceeded. They completed the investigation/troubleshooting within 20 minutes where they got the shower enclosure light working and determined the ceiling fan remote would need replacing at an additional charge. I had purchased a new remote device just in case and had them install it. The installation went flawlessly and the fan/light function perfectly. The only negative I have is on my part that I did not ask the scheduler when I called what the rate structure was like. I specifically chose to go with RS Andrews because their visit fee of $49 was much lower than another company I had considered. But, I didn't know how their investigation fee compared. I would hire them for the promptness, courtesy and quality of work. But, I would call a few other Electrical Service companies to compare the investigative fee to see if it is comparable or too high. Seemed pretty high to me, but I truly have no comparison.

Very good. Electrician was quick and knowledgeable and a great guy.

did not finish installing grease duct on our microwave nor did tech wear a mask while doing the work in our home.Service could have been better.

Fine , but WAY TOO EXPENSIVE, WILL NOT HIRE OR RECOMMEND.

The visit overall went well and the technician was quite knowledgeable. However, I chose to not use them at this point but I do recommend them overall.

If A+ was an option, I'd give them that. Josh worked for hours diagnosing the problem, didn't leave until he knew what was broken and had gotten the part ordered. He got everything set up so I would have AC until the part came in and he could come repair everything, which was only 2 days later. I really could not be happier with the responsiveness and proactivity of everyone at the company. They have a customer for life.

I have used RS Andrews for 20 or so years, and never had a problem with their employees until now. Whenever I have scheduled a regular furnace/AC maintenance appointment or other service, I have always directed the tech to the place in my house for them to work, then left them alone. In the last couple of years, they have stolen a bottle of liquor, metal box typically used for valuables, and a watch from me. I am not sure if I will continue to use them when my annual service agreement is up. They normally do good work, but I am concerned about the type of employee they are hiring and sending out on appointments. So if you use them, be sure and stay close to their employees when they are in your house so they know you are watching them. And if you are a woman, it might make sense to have another person in the house with you.

Excellent experience!

The installers were very pleasant and professional. Loved the work and they cleaned up after themselves!!! Jose pointed out additional sources of problems in my home that I never even suspected. Overall I’m cool and PLEASED!! Glad I went with R S Andrews!

RS Andrews was very responsive and quick with the appointment scheduling process. The plumber was extremely knowledgeable and worked for several hours in the basement to fix my old sump pump and move the water shut off valve to a location I could actually reach. He was wonderful to work with and even impressed my mother who was watching over the project for me (and she’s a tough critic!).

Outrageously high prices. $439! He also quoted me $400 to replace 1 fan! I have 5 fans to replace and would have hired him had he not cheated me in the first place. WOULD NOT HIRE AGAIN!

Great! the system was inspected. Proper maintenance caused the system to function properly.

Very well. Technician arrived at 8am sharp and was finished in under 2 hours.

Great. Explained the process throughout. Scheduled update and review service. Very knowledgeable. Great experience

RS ANDREWS was incredibly professional, got the job done timely, and cleaned up afterwards. The price was competitive too! I use RS ANDREWS for my electrical and HVAC needs to for the same reasons. It’s great they offer so many helpful home services, and their professionalism is so consistent!

Perfect and smooth!

Multiple varied experiences: (1) Repaired leak in water supply line, which was broken at the point of passing through the foundation. Plumber neglected to seal the hole in the foundation wall, however. This led to minor flooding when there was a subsequent leak in the irrigation system. I believe this was negligent. (2) Removed roots invading the sewer line. Plumber wanted to unseat a toilet at an extra cost of ($300) to run a snake through the pipe. I pointed out that the backup at two ends of the house suggested that it was probably external, and there was a cleanout pipe just 10 ft. from his truck. Overall cost was about $350. (3) Recurrence of the root problem. This time the plumber charged twice as much for the same wark, saying that they had "restructured their pricing." When you have a sewage backup, you are in no position to argue. Needless to say, I did not call them for the subsequent drain repair. (3) Backed up basement sewage discharge sump. Technician showed me how to activate the pump manually, after which it appeared to be OK. He failed to inform me that the discharge pump was not up to code. (4) Backed up discharge sump again. This time a new technician pointed out that the discharge system was not up to code: it was vented into the basement. I looked it up. He was dead right. He vented it outside, replaced the pump, and added an audible alarm system, all for $1800. I was happy with the work. Moral: With a large company like RS Andrews, there is a tremendous variation in skill and individual expertise. In an emergency, they will just send the nearest technician. You are better off with smaller company with a few longtime employees.

Very well, toilet stopped rocking

It was as good of an experience as possible. It was resolved in a timely manner with total professionalism. I highly recommend using RS Andrews!