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RS Andrews
Appliance (Major Electric Appliance) - Install or Replace, Repair or Service a Fridge, Freezer or Ice Maker, Electrical for Home Addition or Remodel - Install,
About us
Since 1968, RS Andrews has proudly served greater Atlanta with quality electrical, plumbing, air conditioning and heating services. Winner of Consumer's Choice Awards and an A+ BBB rating, RS Andrews has delivered smiles to countless Atlanta-area customers. We have expert technicians to provide you with the knowledge you need to make informed decision about your electrical, heating, air conditioning and plumbing needs. Plus, you will receive the security of the RS Andrews 100% satisfaction guarantee. RS Andrews has over forty years of experience giving our customers fast solutions, exceptional service, and expert money-saving advice. Call us at 770-454-1800! DBA- R S Andrews Svc Inc, Rs Andrews Water Heaters, R S Andrews Plumbing Heating & A/C, R S Andrews Services, Termite & Pest Co, M D R Services. Inc., Rich's Heating, Air & Plumbing, Kansas City Power & Light, RS Andrews Additional service area- Portions of Cheokee, Douglas, Hall, & Henry Counties.
Business highlights
Emergency services offered
57 years of experience
Services we offer
AC installations, Air Conditioning, Drain Pipe Cleaning, Electrical & Plumbing. Air Duct & Dryer Vent Cleaning, Electrical Panels, Faucets, Garbage Disposals, Gas Leak Repair, Generators. HVAC Installation, Heat Pump Installations. Sewer Line Jetting and Installations., Lighting, Pumps, Re-Piping, Service & Repair-Heating, Sewer Lines, Sinks, Surge Protection, Tankless, Toilets, Water Heaters, Waterline repair and installations, Wells, Wiring
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.62,115 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 13% | ||
| 5% | ||
| 3% | ||
| 2% |
Showing 1-25 of 2115 reviews
Brenda S.
Jan 2025
They were unable to identify or correct the humidity problem (which we discovered they caused) and so hired a forensic investigation which demonstrated that the static pressure testing was far outside of the manufacturer’s specs due to numerous issues including faulty installation. We called and then sent them a list of all of their errors and never received a response. They have shown themselves to be not only incompetent and negligent but demonstrate a callous disregard for their customers.
Response from RS Andrews
"Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We always aim to [Member Information Removed] excellent service, and understand how frustrating this must have been for you. We’d love the chance to make things right. Please feel free to reach out to us directly at 770-454-1800 and ask to speak with the customer service manager so we can resolve this matter promptly. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future."
Darin W.
Jul 2024
I called on Monday and spoke with Justin, asking about a first time inspection on my tankless water heater. He said the guy that works on it is out but would be back in about 20 minutes. He could take my name and number and he would call me back. It is now Friday and I haven't heard a peep from them. I don't know who dropped the ball, but communication is critical in a business and customers should not have to keep chasing after you to get you to respond. If you say you're going to call, then call.
Response from RS Andrews
"Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We always aim to [Member Information Removed] excellent service, and understand how frustrating this must have been for you. We’d love the chance to make things right. Please feel free to reach out to us directly at 770-454-1800 and ask to speak with the customer service manager so we can resolve this matter promptly. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future."
Deborah G.
Jun 2024
Both Chris from plumbing and Alfred from HVAC were helpful and professional. However the company is not at all helpful. We had them out and they replaced our hot water heater for $3,500 and the plumber told us we should have our condensation pump on the AC needed replacing, but that was a different department. The next day the technician came to change the pump. He was going to charge another $99 service charge on top of $325 for the $80 pump. We called to have the $99 fee waived as we would be spending nearly $4000 with them in less than 24 hours and they refused. This is not a company that cares about its customers!
Response from RS Andrews
"Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We always aim to [Member Information Removed] excellent service, and understand how frustrating this must have been for you. We’d love the chance to make things right. Please feel free to reach out to us directly at 770-454-1800 and ask to speak with the customer service manager so we can resolve this matter promptly. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future."
LloydT H.
Apr 2024
Did a very nice install and I would definitely use again.
Michael S.
Nov 2023
I will be sure to never contact them for any work needed. After I told the scheduler who called me, that I didn't want to pay a $99 fee for a quote she hung up the phone on me
Jeremy R.
Nov 2022
Run and hide from them. Terrible customer service and they lie about pricing. Had a person come out this morning, gave me a quote of $309 and said someone else will come to fix. The next person quotas $150 more. I said “this is what I was told” and he replied “he made a mistake and nothing I can do” supervisor then called me and told me a lie straight to my face. Do not trust this company
Gary S.
May 2022
I received a quote for installing a dedicated circuit for a printer. 25 ft. One receptacle. One breaker. Easy access. The quote was $837. That is about $100 in materials. And I estimate that it would take the two people they sent, about an hour to install. So that is $350 per hour labor, give or take. The electrician had no defense of the extreme estimate, other than that's what his book said. I declined.
KN K.
May 2022
the person said that they dont know anything about Angie's list pricing/coupons.. and they refused honor the coupon and want to charge me $99. Questioning the value of this service.
Stephen S.
Aug 2021
Everything was perfect! Dari and his team at RS Andrews was amazing. The technicians were fantastic, helpful, and informative. Scheduling and finance were a pleasure to work with. I would not go anywhere other than RS Andrews!!
Russell M.
May 2021
Needed a sewer line inspected during due diligence phase of home purchase. Technician arrived on time & did a thorough job.
James S.
Mar 2021
After providing a 4 hour arrival window, it took them over 5 hours before they were able to give me an arrival time. My time is more valuable that waiting around all day for a plumber to show up. They should be more considerate and proactive to take care of customers.
Bibi B.
Feb 2021
With RS Andrews was a good experience, our garbage disposal has been working and we haven't had any issues on it.
James K.
Jan 2021
The R.S. Andrews technicians were prompt contacting me shortly after the agreed to window of time. They were courteous and safe in that they wore protective masks. They put on shoe coverings without my asking and promptly had me walk them through the issues they were there to address. After pointing out the issues, the Senior technician outlined the charges related to their work. $49 for the home visit, $259 for up to 1 hour of investigative/troubleshooting work and then if anything needed to be installed/replaced/repaired he would quote me for the price for that specific work and I would have to agree before they proceeded. They completed the investigation/troubleshooting within 20 minutes where they got the shower enclosure light working and determined the ceiling fan remote would need replacing at an additional charge. I had purchased a new remote device just in case and had them install it. The installation went flawlessly and the fan/light function perfectly. The only negative I have is on my part that I did not ask the scheduler when I called what the rate structure was like. I specifically chose to go with RS Andrews because their visit fee of $49 was much lower than another company I had considered. But, I didn't know how their investigation fee compared. I would hire them for the promptness, courtesy and quality of work. But, I would call a few other Electrical Service companies to compare the investigative fee to see if it is comparable or too high. Seemed pretty high to me, but I truly have no comparison.
Michael S.
Dec 2020
Very good. Electrician was quick and knowledgeable and a great guy.
Andrew/Barbara L.
Nov 2020
did not finish installing grease duct on our microwave nor did tech wear a mask while doing the work in our home.Service could have been better.
Lisa F.
Oct 2020
Fine , but WAY TOO EXPENSIVE, WILL NOT HIRE OR RECOMMEND.
Jerome P.
Sep 2020
The visit overall went well and the technician was quite knowledgeable. However, I chose to not use them at this point but I do recommend them overall.
Sarah B.
Sep 2020
If A+ was an option, I'd give them that. Josh worked for hours diagnosing the problem, didn't leave until he knew what was broken and had gotten the part ordered. He got everything set up so I would have AC until the part came in and he could come repair everything, which was only 2 days later. I really could not be happier with the responsiveness and proactivity of everyone at the company. They have a customer for life.
CRAIG L.
Aug 2020
I have used RS Andrews for 20 or so years, and never had a problem with their employees until now. Whenever I have scheduled a regular furnace/AC maintenance appointment or other service, I have always directed the tech to the place in my house for them to work, then left them alone. In the last couple of years, they have stolen a bottle of liquor, metal box typically used for valuables, and a watch from me. I am not sure if I will continue to use them when my annual service agreement is up. They normally do good work, but I am concerned about the type of employee they are hiring and sending out on appointments. So if you use them, be sure and stay close to their employees when they are in your house so they know you are watching them. And if you are a woman, it might make sense to have another person in the house with you.
Lisa O.
Jul 2020
Excellent experience!
Rylee A.
Jun 2020
The installers were very pleasant and professional. Loved the work and they cleaned up after themselves!!! Jose pointed out additional sources of problems in my home that I never even suspected. Overall I’m cool and PLEASED!! Glad I went with R S Andrews!
Jessica K.
Jun 2020
Very respectful. Very professional.
Anisa A.
Jun 2020
RS Andrews was very responsive and quick with the appointment scheduling process. The plumber was extremely knowledgeable and worked for several hours in the basement to fix my old sump pump and move the water shut off valve to a location I could actually reach. He was wonderful to work with and even impressed my mother who was watching over the project for me (and she’s a tough critic!).
Robert M.
May 2020
The salesman was a nice guy but I ended up going with another team for less who covered all lighting and outlet's, edged the entire roof , installed measurement rulers (to verify insulation depth) all across the ceiling, brought the whole house up to R38.
Susan D.
May 2020
Outrageously high prices. $439! He also quoted me $400 to replace 1 fan! I have 5 fans to replace and would have hired him had he not cheated me in the first place. WOULD NOT HIRE AGAIN!
Licensing
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FAQ
RS Andrews is currently rated 4.6 overall out of 5.
RS Andrews accepts the following forms of payment: CreditCard
No, RS Andrews does not offer free project estimates.
No, RS Andrews does not offer eco-friendly accreditations.
No, RS Andrews does not offer a senior discount.
Yes, RS Andrews offers emergency services.
No, RS Andrews does not offer warranties.