
Serving Oldsmar, FL and surrounding areas
Approved
In business since 2004
Free estimates
Credit card accepted
"**UPDATE: (APRIL 14,2014) NICK (OWNER) CALLED AS SOON AS HE SAW THIS REVIEW AND WAS GENUINELY CONCERNED. HE CAME TO THE HOUSE AND INSPECTED THE ISSUES AND TOOK NOTE OF THEM. HE WORKED WITH OUR WORK SCHEDULE AND SCHEDULED THE REPAIRS ON OUR CONVENIENCE. HE ASSURED US THAT THE ORIGINAL PAINTERS ARE NOT COMING BACK. TODAY 2 PAINTERS CAME BY AND CORRECTED THE ERRORS, STAINS, ISSUES. MY HUSBAND SAID THEY WERE PUNCTUAL AND PROFESSIONAL COMPARED TO THE ORIGINAL 2 WE HAD. THEY EVEN FOUND SOME MORE ERRORS THAT WE DID NOT NOTICE BEFORE AND CORRECTED THEM. I THINK THIS WAS A LEARNING EXPERIENCE FOR BOTH PARTIES- US AS NEW HOMEOWNERS AND THE IMPORTANCE OF HIRING THE RIGHT PEOPLE FOR YOUR COMPANY. LIKE I SAID BEFORE, I DO NOT HAVE ANY ISSUES WITH HOME RES-Q. THEY JUST HIRED THE WRONG PEOPLE. UNFORTUNATELY, I CANNOT GIVE THEM AN 'A' BECAUSE OF THE ORIGINAL PROBLEMS WHICH COULD HAVE BEEN PREVENTED BY SUPERVISING NEW HIRES/JOBS BUT I WILL GIVE THEM A 'B' FOR GOOD SERVICE RECOVERY! THANK YOU FOR LISTENING TO YOUR CUSTOMERS!
I ended up with this company because of the angie's list deal. We needed to cut down on cost since we were in the process of getting backsplash in the kitchen and flooring done. It looked like a good deal and it was, so I booked. The company was accomodating as far as the dates of the job, etc. The painters for this deal are subcontractors which I should have known since this is an overall home repair company. I just started reflecting on the events today since I've noticed a lot of imperfections in the job. I was not present during the time of work so I was not aware of the "short cuts" that have been made. And, as any homeowner, most of the time you don't notice things until you've "lived in it for a while". I am not the type to make a big deal of things when the price is alright but I do have 20/20 vision and common sense to realize when a job has been done haphazardly. I then recall that they were extremely late during the first day of the job. We were told they would be arriving at 8am. The painters did not arrive until at 1030am. I was at work and during my lunch break I called my husband to ask how far they come along. My husband then informed me that they did not arrive until 1030am and said they were locked out of the truck and had to wait for a locksmith to retrieve the keys. Things happen in life but I was suspicious because no one ever called me or my husband to let us know. We let that go as we were on a time frame. Needless to say the first day which covered the coupon (7 hours x 2 painters for $447) was not very productive. They painted 4 walls double coat of the dark color. At the end of the day, I was worried that paying painters by the hour was not a good idea but again we were on a time frame. It took 2 more days (8-9 hours each day x 2 painters at $40 each) to "complete" the job. I put the quotation marks on "complete" because it is the painters' definition of complete not mine. As I go about the house I have noticed a lot of smudges, lines are skewed, lots of spots that were rushed, parts of the doors and trims that were left out, and just general imperfections that "professionals" are not supposed to leave unfinished. I remember telling my husband to let the painter know that I saw a spot in the bathroom that needed another coat. He mentioned it to the painter at the end of the day. The painter mumbled and complained, painted the spot which was close to an edge and smeared paint over the edge without correcting it. That's when I stopped pointing out things because apparently you'll get attitude in return anyway. Plus I don't want to pay any more per hour for work that was not exactly what I expected. We never had the house painted before so at that point in time I was just relieved to have the 1st floor painted before the flooring company came. Also, the manager of the company never came back to inspect. After they got paid, that's it. I just realized that since we have had contractors in and out of the house now and all managers came back to inspect their workers' end product and corrected mistakes that I did not even notice. We are now in the process of painting the 2nd floor and have initially considered hiring the company if they will honor the same angie's list deal to save money but they only allow one deal per household which I understand. However, I have then realized that with all the imperfections that I discover everyday and my recall of sub par professionalism actually made me ask myself "Do you really want them back again?""





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