Home Res-Q Inc

"Thanks for the stellar review [Member Name Removed]. We Love historic homes & yours is simply stunning! It is always a pleasure when we can collaborate with clients, like yourself, to come up with an exciting plan and design for your remodel project. From changing the entrance of the shower, contemplating the final measurements of the shower stairs, or looking at every possible cabinet layout... it was a process, and the end result is what really matters. We are so happy for you and your family to enjoy your space for many , many years and we look forward to collaborating on future projects."

"Thank you [Member Name Removed] for leaving your review. We completed a Bathroom Remodel for you in 2016 and it is recorded with the Pasco County Building Department Record 898290. With this remodel, and per the State of Florida Building Code Requirement, a Certified Plumber was sub-contracted to complete your valve replacement and tub installation. The installation was done according to manufacturer specifications and passed inspection by the certified building inspector who signed off on your permit. The frameless glass is also installed by a sub-contractor who specializes in those parts and installations and again, the frameless glass was passed by the inspector as he inspected & signed off on your completed permit. Nick went to your home in person in 2018, discussed your concern and took photos of your tub for the plumbing installer, plumbing supplier, and manufacturer. All parties were contacted and given those photos of your concern as well. It was deemed, even by the manufacturer that the issue was not related to installation or manufacturer defect. We offered suggestions to replace the tub in 2018; however, you were not interested in replacing the product, only monetary compensation. Nick again attended your home this year to discuss your concerns. He reviewed that your tub had been glazed due to you hiring your new person to drill holes and foam insulate your tub, which is not recommended per manufacturer specifications. When Nick asked why you never contacted our office again about your concerns, your responded with "Why bother." We contacted the fabricator who you spoke with and the fabricator stated that nothing was wrong with the installation and your glass simply needed maintenance of the plastic cushions on the hardware, which is normal within 4-years of regular use. We appreciate you taking the time to leave your feedback; however, your request for full reimbursement of the tub and frameless glass is not feasible 4-years after installation."

"Thank you for your feedback!"

"Thank you for leaving a review Mr W. Of all the years we have been in business in the Tampa Bay area, we have never encountered a client such as your nature. We did everything for your home improvement that was requested, including obtaining financing for your financial needs. The contract (fascia replacement) was completed with an outline and the full linear footage of the repairs. EVERYTHING, including a work authorization form was given to you upfront. You agreed to all the terms via email and with the initial deposit request from the financing company. Things went well during most of the installation process, even with a full week of severe thunderstorm interruption. We continuously worked with your required schedule with your short notice of days & times of your availability. You had one change order for additional linear footage of repaired fascia which you hand-signed with our installers at your home. Upon completion of the fascia repair, you disputed your invoice for the additional change order amount, even though the payment was previously authorized and arranged through the financing company, but you disputed that as well. You continued to accuse our company of forgery of your own signature to the change order. You continued to scream at our office staff (yes, the wife you are referring to) that you never even signed a contract so you could pay as little or even nothing if you so chose. You called our office line multiple times a day to simply yell at our office staff reminding her that you were not going to pay anything although the payment had already been authorized with your consent with the financing company, you text and called the company owner several times a day to yell expletives then suddenly hang-up. After a couple days of this phone behavior, you threatened to come to our office in Hudson from your Palm Harbor home to 'handle this.' Your threats of injury to our staff and your relentless accusations of forgery and theft required our office to contact the Pinellas County Sheriffs Office. We made a report with a deputy about your behavior and threats. Our office staff became so scared that they had to keep all office doors locked in fear of your presence and threats of injury. Upon making our police report, we were quickly notified that your behavior was of the norm with many others too. We were notified of your criminal record, including your current status on the registered sexual offenders list. Even after our report was made, you continued with your threats of violence and injury. We made every attempt to speak with you rationally, but you simply continued with your threats and accusations. In the end, you were unable to dispute any charges and your forgery claim was false since it actually was your hand written signature. We hope that you are calling a roofer to fix your ill-conditioned roof which was the major contributor to your necessary repairs. We have warned many contractors of your nature and manner of business as well."

"Thank you for your feedback, we look forward to talking with you about your next improvement!"

"Thank you for your review Mr. [Member Name Removed]. We offered to send our referred AC Repair Company out to your home as soon as the incident took place. However, you chose to contact your own company for the repairs. Your repair man himself said that our installers were not to blame due to the hidden defect of the AC line which was not originally installed per FL State Code requirements and without recorded permits. This incident would've happened to any hired contractor during your siding installation. The $2,000.00 repair you paid to your AC personnel was to run the AC line per those correct codes. In the end however, you withheld the complete amount of $2,000.00 from your final bill holding our company accountable regardless of what your AC repair person, our liability insurance, and our owner stated about the unforeseen & hidden AC line. We fulfilled our contract without any hold backs on your end, even after your necessary AC repair was completed. We are glad to hear that you are satisfied with the final project and we hope you enjoy the exterior improvements of your home for many years!"

"Thank you [Member Name Removed], you are a great client and we look forward to working with you again!"