"Thanks for the stellar review [Member Name Removed]. We Love historic homes & yours is simply stunning! It is always a pleasure when we can collaborate with clients, like yourself, to come up with an exciting plan and design for your remodel project. From changing the entrance of the shower, contemplating the final measurements of the shower stairs, or looking at every possible cabinet layout... it was a process, and the end result is what really matters. We are so happy for you and your family to enjoy your space for many , many years and we look forward to collaborating on future projects."

"Thank you [Member Name Removed] for leaving your review. We completed a Bathroom Remodel for you in 2016 and it is recorded with the Pasco County Building Department Record 898290. With this remodel, and per the State of Florida Building Code Requirement, a Certified Plumber was sub-contracted to complete your valve replacement and tub installation. The installation was done according to manufacturer specifications and passed inspection by the certified building inspector who signed off on your permit. The frameless glass is also installed by a sub-contractor who specializes in those parts and installations and again, the frameless glass was passed by the inspector as he inspected & signed off on your completed permit. Nick went to your home in person in 2018, discussed your concern and took photos of your tub for the plumbing installer, plumbing supplier, and manufacturer. All parties were contacted and given those photos of your concern as well. It was deemed, even by the manufacturer that the issue was not related to installation or manufacturer defect. We offered suggestions to replace the tub in 2018; however, you were not interested in replacing the product, only monetary compensation. Nick again attended your home this year to discuss your concerns. He reviewed that your tub had been glazed due to you hiring your new person to drill holes and foam insulate your tub, which is not recommended per manufacturer specifications. When Nick asked why you never contacted our office again about your concerns, your responded with "Why bother." We contacted the fabricator who you spoke with and the fabricator stated that nothing was wrong with the installation and your glass simply needed maintenance of the plastic cushions on the hardware, which is normal within 4-years of regular use. We appreciate you taking the time to leave your feedback; however, your request for full reimbursement of the tub and frameless glass is not feasible 4-years after installation."

"Hi [Member Name Removed], we are sorry to hear that you did not receive the proposal to replace the decorative column at your Spring Hill rental property. We do send proposals over via email and I see that it was sent to your confirmed email address on 6/11/2019, 1 day after your last correspondence with Chrissy. When we followed up the following week, you had already begun repairs with another contractor. We are glad that you had your repair completed and we hope to have the opportunity to work with you again - this time we would be happy to hand deliver your proposal to avoid any email mishaps."

"Hello [Member Name Removed], thank you for your review & feedback. Nick spoke with you over the phone yesterday afternoon and you made it very clear that you were not looking to have your repairs resolved, just looking to post your opinion by 'speaking your voice.' Please note, we are a Certified Building Contractor company. Additionally, [Member Name Removed] does NOT work for us nor is he affiliated with our company in any manner. We have had several previous customers use [Name Removed] for such repairs as you requested with great satisfaction & rave reviews. Nick attended your home, explained our hourly rate per man par day and noted that it would be beneficial for you to attempt reaching out to Mr. [Member Name Removed] for your repairs to be completed within your budget. Nick gave you [Name Removed] phone number and mentioned that if he is unable to assist we could speak again (i.e. call us back) to see about getting you a price and possibly having your repairs completed on a Saturday with our service crew. This is the first we have heard from you since that meeting date at your home on the 12th of March. I am sorry to hear that you were unable to reach or gain a home visit from [Name Removed]. He is a good Christian gentleman and would be devastated to hear that he missed an opportunity to work with a perspective customer. Additionally, he would be even more upset reading such reviews about himself & his company. Since he does not have these avenues set up to receive these reviews, we will be sure to relay your opinions to him."

"Thank you for your feedback!"