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"Run away from this company!!! Home Pro Inspections of Jacksonville Florida has provided me with the single most negative customer experience I have ever had. I hired Home Pro to inspect a house I was in the process of buying. The house was being sold “as is” so I needed to understand everything going on in the house to be certain of any issues. During the inspection, conducted by Jeffrey Smith, I called out specifically wood dust that was in the lanai. My real estate agent also asked about the dust. I wanted to know what was causing it and was it something to be concerned about. Jeff inspected the dust and concluded it presented no sign of termites and was therefore “Nothing to worry about.” That is a direct quote. The inspection concluded and I ended up buying the house. After a month or so I was in the process of removing the roof on the lanai when I came upon a massive infestation of Carpenter Ants in exactly the spot where the wood dust had accumulated. Ultimately, I would learn this infestation compromised an entire wall of the house. I have had the wall repaired, the house has been sprayed extensively to remove all the ants, but there is still interior work such as rewiring, sheet rock and finish work to be completed. I estimate the costs of fully rectifying this damage will be in excessive of $25,000. I contacted Home Pro about the infestation immediately upon discovering it. Their website and my interaction with Jeff had suggested that Home Pro was fully insured against these types of issues. I spoke to Mr. Ryan Wagner at Home Pro. He refused to come back out and inspect the damage. On the basis of one email he concluded that Home Pro was without liability and would in no way help. He told me I could perhaps recover the costs of having a company come to deal with the infestation. That had already been accomplished by Nadar’s, an excellent local company. That was the extent of what Home Pro was prepared to do I went through my agent and real estate broker at Watson Reality, another excellent local company, asking them to reach out to the owner of the company Wally Conway. Apparently, Wally told the Watson broker that my only recourse against Home Pro was to take them to court. In subsequent direct communication between myself and Wally I informed him that it was not too late for him to do the right thing. But if he failed to face up to the fact that his company utterly failed me in identifying a huge issue with my house, I would be compelled to warn other consumers of the deficiencies of Home Pro and its dealings. I informed him that I would carry this to the pages of Google Review, Angie’s list, among others, and that I would let every real estate agent I could contact know how shoddily his company was acting. I was then informed by Mr. Wagner that I should apply for relief under the insurance program offered by Residential Warranty Services. I had reviewed the RWS policy associated with my inspection previously. It had clearly carved out inspector oversight/failure as an uninsurable claim type. Basically, their warranty was for incursions/issues post-inspection. I received a phone call from Mr. Lane Clegg from RWS Insurance asking me to make a claim for compensation. I pointed out that his company’s insurance did not cover the circumstance. He acknowledged this but urged me to apply regardless. I received that same day a letter from Mr. Mark Cohen a lawyer in Boulder Colorado who identified himself as “Special Council” for RWS and a legal advisor of sorts for Wally and Home Pro. In this letter Mr. Cohen threatened me with a defamation suit if I in any way spoke out about my experience with Wally or Home Pro. He cited two cases PETE SESSA & ASSOCIATES v. BRENDA SCHAFFER and ANGIES LIST, as well as CRAIG PECH, ERIE INSURANCE EXCHANGE v. TERRI RACINE, ABC INSURANCE COMPANY as precedent for a claim that Wally and Home Pro would have against me if I shared my experience with other consumers. Both of these cases are irrelevant to the circumstance. I replied to Mr. Cohen and enquired about this unsolicited communication with me and what it said about RWS, Wally and Home Pro. He declined further communication. In an effort to bring the matter to a close I followed up and made an application for coverage under the RWS insurance. Unsurprisingly I was informed by a Mr. P. Nathan Thornberry that RWS had determined that there was no fault on Wally’s or Home Pro’s part. In what I can say was one of the most outrageous comments ever to pass in a commercial dispute Mr. Thornberry actually said that Home Pro should be “praised” for their excellent work. Aside, of course, from missing the ant village living in my wall I suppose. In ongoing emails with Mr. Thornberry, I continue to be threatened with legal action were I to relate the details of these discussions with Mr. Thornberry, Wally, Mark Cohen, and Home Pro. The simple fact is that “Truth” is a perfect defense against defamation. Everything I have relayed above is the truth. It is basic gaslighting. Always appear to be reasonable, insinuate ill-intent, suggest that redress is just around the corner. It is laughable and sad that this company prances to protect Wally from the consequences of his company’s failings. In closing, my experience is that this is a terrible company that does not stand behind its work. When caught out they threaten legal action if you are going to expose them. My advice is to find another company to inspect your house."

"Great customer service and the technician was wonderful."

"Wish I would've hired Green Energy Spray Foam Insulation years ago for my home insulation needs as they went above and beyond exceeding my expectations! Our house get too cold during the winter, and hot as an oven during the summer. We called Green Energy Spray Foam Insulation. I spoke with Camille and explained the situation. I was interested in having the walls and attic insulated. Next Day, Mr. Touma arrived and very straight forward with what needed to be done. No up-selling or hidden costs, and even assured attic insulation alone would satisfy my needs sparing me the extra cost of wall insulation! This company put in time and effort and accomplished outstanding results as the temperateness in the house felt wonderful allowing us to sleep much more comfortably. As for their crew, they were awesome. Do not hesitate to call them. Highly recommended."

"The whole team was very professional and believe in the product they're selling, but were also fully willing to take "no" for an answer and were not pushy in the slightest. We had the pleasure of working with David, Kaiden, and Tre for getting our solar installation scheduled."

"I got duped by these people. I got a call from a guy named Rico (?Rigo?) who told me that the monitoring system was reporting an error that, if not fixed in short order, would result in the cancellation of my warranty. I thought that this was a little odd because the app I use to monitor my system showed no problems. Still, I agreed to have a technician come out to take a look. An inspection, repair, and panel cleaning were promised. When the technician came out, he spent at most 10 minutes on the roof. He told my wife that he found no problems. The only panel that needed cleaning had some leaves on it that he swept off with his foot. For that, I was charged $1260. I called to complain, but Rico was unbudging. I'm not sure what happened. When this company installed my solar several years ago, they were competent and professional. Not any more. Avoid these scammers like the plague!"

"I purchased my Solar system from Solardirect in 2018. Dale spend considerable time with me in working towards getting an estimate and helping me understand things needed to get best value (such as reducing demand by things like heatpump water heater which paid for itself quickly AND saved me significant sizing on my system). I live in Edgewater FL around 4 houts from Sarasota where Solar Direct is and I was worried about continued service after install. Dale assured me they would stand behind things and despite other competitive estimates from local installers I felt Solardirect was the one I wanted to go with. Today, 5 years later, I am glad I made that decision. I unfortunately had 3 failures on the Solaredge inverter we used. It was covered by warranty and despite the miles Solaredge acquired equipment during supply chain issue periods and quickly and expertly installed it to get me back producing. My warranty included labor for 5 years and earlier in 2023 my inverter failed again for a 2nd time so I'm on my 3rd now. I was worried how much labor would be to come this far or if Solardirect would just supply hardware and not want to do the install. However, I was treated with urgency and the cost charged was extremely reasonable despite the vast distance. I can say definitively Solar Direct is a great company who stands behind what they sell and provide great service years after the sale. Many others I considered I think would have walked away to sell more systems once their labor warranty was up. Dale and Solardirect stand with me and continue to provide great service years after the sale. I highly recommend them for your solar needs!"

"Where to start with this fiasco. They service Alvista Metrowest where I live. Last month my AC compressor went out, as I’ve heard it—multiple units here did. They took 7 days to come and replace the unit. Only sent out one pair of technicians to service multiple units who only finished one or two units per day. We spent seven days in a 90+ degree apartment, with outside temperatures so hot, not even the portable AC unit we had to buy could keep up with keeping a single room cool. Eventually, they finally came and replaced the AC inside unit. A few weeks later, I’m noticing issues with the AC. The brand new compressor keeps turning off and flipping the breaker on the condenser unit outside, maybe something they should have checked when replacing the inside unit. We reported this on Sunday, they sent out a technician on Monday who quite literally entered the apartment and saw the air was out, said he was as going to go out and fix the unit AND SIMPLY LEFT WITHOUT ANY NOTICE OR COMMUNICATION. It is now Thursday and every single day there’s a promise that someone would be out here to fix it and STILL NOTHING. if we’re keeping a tally here, that is now 10 days that we have been trying to live inside a 90+ degree apartment when we both work from home and have jobs that require us to use our own network. Called them again today and was promised someone would be over at 6 PM and, once again, no show. I have asked the apartment complex if I can hire my own HVAC specialists to come out and have been denied because this company holds the warranty to the machines and any other third party would void the warranty. Completely unreliable, especially in emergency situations. Do not hire them."