Indoor Air Quality Solutions

John and Lydia were very professional, knowledgeable and thorough.

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Lumber Liquidators sold me laminate flooring. I was very happy with the quality and beauty of the laminate floors. Recently they have had issues with chemicals coming from the flooring and if that was true then I would need for them, or worst case, me to replace them. Therefore, it was important to know if there was a problem. I hired Indoor Air Quality Solutions to come with equipment and test all the rooms. Lydia came and she was very pleasant and used testing equipment and there was no problem. I have a written report so show anyone in the future that may rent or buy the house. The testing all went well and I can recommend this service.

Please with professional testing and reporting of test results. They expedited process and retested to ensure mold and/or spores were in "normal range."

Everything was great! The report provided all the information the lender was looking for and I was a satisfied home buyer fully informed about the house I was trying to purchase.

Throughout the process, Microshield was professional. They responded quickly to our phone calls, were available for appointments to do the testing with little or no wait, and spent a good deal of time explaining what they were doing, what our results meant, and were open to answering any of our questions, not only about our water/mold issues, but also about general home toxicity and health issues, including what pets contribute (we have two cats).
It's annoying and tiring for anyone to have to go through mold and water-damage remediation. It really helps to have someone who is knowledgeable and qualified to walk you through the steps, especially on the science end of things. Microshield met and exceeded our expectations.

I am stunned at how the report and responses I received in 2011 ($300) are so different from the report and responses I’ve received in the past few months ($450). Spending $450 for a consulting fee and getting 1) a report within minimal data that I had to ask to be corrected (does not have any lab tests), 2) one follow up visit, and 3) a one page test result from a sample, is not a good value.

I got the recommended work done, which did not resolve the issue. After the last visit, I did not hear from them for 2 weeks, even after a plea for help via email and phone. I'm dealing with an odor issue so bad I have to wear a mask in my house, and I asked if more testing needed to be done. The response I finally got was a one page lab report from one sample and their two and quot;concernsand quot;.

I think a lot of people would be quite upset that having work done that involved another contractor's rework based on Microshield's report, did not resolve the issue. Instead I asked for more testing that I would pay for so we could pinpoint the issue.

Without additional testing, I can't imagine spending the $10-$15K to address those two and quot;concernsand quot;, only to find out those fixes don't help either. I can't figure out if they don't want to do additional testing, they don't have time, or they just don't want to deal with me or my home's issues. In any of those events, it should not be that hard to refer me to someone else.

It's almost funny that when I emailed them that they should not be surprised by my review on Angie's List, I got two phone calls and an email within an hour.

If you need some tests and advice, this is the right place. If you need help from a company that sticks with you until the issues are resolved, I'd suggest you look elsewhere.

I had had a health issue which I suspected might have been caused by our indoor air quality, and my wife had had coughing problems as well. I called upon Microshield to assess our air quality. They arrived soon after and , with the help of a variety of technical instruments used to measure air quality factors, they made their way throughout our house, attic and garage. Their obvious expertise in translating the meaning of these various readings enabled them to identify a kitchen pantry as the primary source of a humidity problem. By identifying the effects of characteristics unique to that room they offered a number of ideas for eliminating the problem. I am currently considering which option to use, and they have assured me that they are always available to answer any questions I may have. In fact, they called me soon after I received their report to offer any assistance I might need.

Overall, it was a very good experience working with Microshield.

It is easy to get in touch with Microshield. They schedule their services quickly and are flexible with times and dates. They follow up and work to make sure they are in contact with you, as well as understand what your needs are. If you have or suspect a mold or air quality problem, start with this company - they know their business. Their prices are comparable to the market and their response to emails or phone calls has been consistent and fast.

Update 3/11/2012: I had an unidentified odor and called Microshield again. Lydia answered and told me they were out of town at a seminar. But she cheerfully took my call, chatted with me about my concerns, and set up an appointment for the day they got back in town. Fortunately, the odor seems to have resolved (long story) and I let Lydia know that I would not need them to do more testing. But how reassuring to know that they would come out again, quickly, and take the time to review my file prior to coming. I was in a panic - knowing there is a provider who can and will help made me feel a lot better. Again - I highly recommend this company.

We discovered that a toilet had been leaking from the base into a plywood subfloor due to an insufficiently thick wax ring. By the time we called MicroShield, the air in the home smelled musty, and all three of our children were complaining of stomach pain and other odd symptoms. They mapped the moisture beneath our wood floor, and talked us through a very conservative approach to identifying the problem and cleaning out our home. Their tests identified the bacteria that was making the kids ill, and their moisture maps by infrared camera led to the discovery of some nasty mold behind our kitchen cabinets. They worked very well with our insurance company, and even rewrote invoices so that I could submit appropriate ones to our adjustor and pay out of pocket for additional testing I requested. I also felt they were truly interested in fixing the problem. This is a husband and wife team who seem to have made it their mission to standardize mold remediation to a national level. They were meticulous and professional throughout, and very responsive to my questions. Their prices were very fair, and they were conservative in their counseling as far as sampling is concerned. They are not alarmists, they will not try to instill panic in order to convince you to test every inch of your house for mold. My only minor complaint is that there were a few occasions when they were not prompt in returning phone calls or texts, or communications were a bit unclear, but even that was only a day or two of lag time at the most. I am the type of homeowner who asks lots of questions, and I think overall they did their best to answer them.