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"It was a great experience, they showed up on time, they did a great job and very knowledgeable."

"This was a top notch experience for us. We had to replace some older flooring which can be daunting. Mickie Williaman, who now is the owner, came to our home to personally get our estimate taken care of. Everyone at Jerry Smiths Flooring was so helpful and friendly. We found our perfect selection. From the ordering to the installation everyone was so helpful and accommodating. Mike was our installer tech. The installation job was impressive. Amazing attention to detail and care and respect of our home while the work was being done. We highly recommend Jerry Smith's Flooring."

"After comparing a few vendors to redo the floors on our home, we went with Floors Direct. We were really impressed with the sincerity of the customer service (Ben is a treasure! Jason his manager was awesome too!), the selection, and the fact that, while beating out the prices of the competition, they still project-managed the entire timeline, and really cared about getting every detail right. The end result was a great experience, and a year later, we're ready to hire them again for our new house."

"Wow what a great experience with Floors Direct. This is the 5th job I have hired them for and they just keep getting and better. They gave me great advice which helped me save some $$ on my remodel. They were very understanding and answered all of my questions with professionalism. When it came time to do my work, they were on time, very clean, very communicative and were an absolute pleasure to work with. John did a great job with my tile including placing pebbles in the window by HAND! And of course Tom and Ruben came in to finish it off by laying the flooring. The installation work was amazing and my bathroom looks so good! My only regret is I am running out of Jobs to hire them for! But I would hire them again in a heartbeat!"

"Based on the many reviews I had high hopes for Armstrong repairing water intrusion, and damage to my wood floors. Things started out OK with the easy part, removing wood planks with mold, drywall and applying antimicrobial spray. Then things dragged on with unkept promises to get someone over to evaluate the wood floors and further develop the plan. Most of the latter was being done with the “project manager” showing photos to others with experience or opinions. When the conclusion was a need to break through from the inside of the house to the outside through the stucco, I asked for more clarity, like someone actually coming over, showing me the what and why, so I understood better before assuming they had found the right source of the intrusion and solution. Previously another professional had inspected the damage and he had a different opinion. This person had 6 licenses, including building contractor, roofing contractor, and mold remediation. Armstrong’s initial response to my request for more clarity was “then why not have your friend do the work?” I explained this was not a friend, but a referral, and the man being semi-retired did not have the crew to do that small a job these days (and he also had great reviews). But that was not the point. I simply wanted someone to come over and show me what needed to be done and why before creating holes in my exterior wall. We made an appointment for 11am on a weekday and I worked my schedule around that. No one showed up! By 11:30am I called the missing project manager, Jason. Oh, he had intended to notify me by email that he wasn’t coming, they weren’t going to do the work they had started because they were already backlogged, and give me names of other possible contractors. Sadly, this was consistent with telling me he would have the floor guy come over and discuss what could be done, and that too never occurred. Maybe on really big jobs these folks are more motivated? But still, show some basic respect and keep your word or cancel an appointment instead of just not show up. I also left a message for the two owners to please call me. I never heard from them either. Fortunately, I did find an alternative company and they have been reliable. These folks were thinking along similar lines as Armstrong, but had the professionalism to take the time, finish the exploratory work that Armstrong didn’t, and explain options with clarity. And they have been reliable and professional. I realize there are many positive reviews here, and I’m sure there is some explanation for this. But since the owners didn’t bother to return a simple phone call so we could discuss it, and have a project manager who just blows off appointments, getting quality service at Armstrong seems to be a random event."

"When we moved into our house in late 2015, we hired Bufkin Tile to take out the carpet from the master bedroom and second bedroom and install tile. At that time, the back patio was enclosed and we had a large concrete patio added outside of the enclosed patio. Bufkin Tile also installed the new tile for the back patio. In January 2022, we finally decided to take out the existing wall separating the enclosed patio from the one that was "outdoors" and enclose the entire patio to make a large Florida room. Of course, when the existing wall was removed, there would be a gap in the tile. Luckily, we still had some leftover tile. Rob from Bufkin was happy to come out to our house and check out the project. While he was there, he also noticed another tile that needed to be replaced. He gave us an estimate on the spot that was well below what we expected. We told Rob about our plans and he said no problem, just let him know when the rest of the work is done and they would come over and take care of the tile. He took a piece of the existing grout with him to match the color. Okay, the screen enclosure is completed on a Friday in April and Bufkin Tile comes over the following Wednesday to remove the existing tiles, prep the floor for the new tile, and place the new tiles. On Thursday Dave came to grout not only the newly installed tiles but the entire length of the patio where it meets the house. He is truly the best grouter in the business. It is an absolutely beautiful job. But, we're not done yet. Dave came back on Friday to do an acid wash to make the already perfect job absolutely spotless. We've counted on Bufkin Tile for several different tile installation jobs over several years. They ALWAYS exceed our expectations. Every person who works for Bufkin is an artist. We would never consider hiring anyone else."

"Mr. Mastco & his wife where very friendly, easy to work with and able to come out to complete the work within 2 days. I would definitely recommend this company & will hire again if the need arises. Thank you!!!"

"The technician arrived promptly and explained the pricing options clearly. He vacuumed all the carpets and pre-spotted several heavily soiled areas. He cleaned all the carpets and applied Scotchguard. In addition, I bought a can of ChemDry spot remover, which is my all-time favorite carpet spot cleaner. My only complaint is that some cleaning solution was splashed on the bottom of several pieces of furniture; however, it was easily rubbed off."