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FLOORS DIRECT
Founded 1996 • With Angi since March 2006
Business Details
Phone Number
Address
12121 W. Sunrise Blvd.
Plantation, FL 33323
Description
Floors Direct is one of Florida's top flooring retailers. We offer wood, laminate, carpet, tile and area rugs. We are a large stocking dealer and we also import these products and sell them directly to the end user saving them lots of money. Installation is also offered at a direct price so be sure to come and see us before making any purchase. Ask about our Angie's List discount
Verified Reviews
A few reviews for this pro...
Joe B.
02/19/2022
Wow what a great experience with Floors Direct. This is the 5th job I have hired them for and they just keep getting and better. They gave me great advice which helped me save some $$ on my remodel. They were very understanding and answered all of my questions with professionalism. When it came time to do my work, they were on time, very clean, very communicative and were an absolute pleasure to work with. John did a great job with my tile including placing pebbles in the window by HAND! And of course Tom and Ruben came in to finish it off by laying the flooring. The installation work was amazing and my bathroom looks so good! My only regret is I am running out of Jobs to hire them for! But I would hire them again in a heartbeat!
Description of Work
Shower Remodel
Category
carpet installation, ceramic tile, flooring contractor
Joe B.
05/25/2020
Working with Floors Direct we were able to complete 3 flooring projects. Both an upstairs and downstairs at one house. As well as an upstairs at another house. Each installation had its own challenges. In one we just removed the carpet and installed vinyl plank flooring. The other had a mix of very old laminate and tile that had to be removed before the new vinyl plank flooring was installed. And the 3rd install was over the current tile floor. In two cases we even had new carpeting installed. In our case Ruben and Tom where the two installers on all 3 jobs and did AWESOME. They helped to answer all of our questions, took the time to work with us for some special need we had..and even did not mind that our foreman ( i.e. our cats ) were there to "help" inspect. The were very hard workers that showed up on time and worked a full day each day. The removed all the old material as well as moved any items before/after. Not only was the installers amazing Tony from the Plantation/Sunrise store. He helped us to pick out the right product in each use case we had. Worked with us to get a good deal and even dealt with a few last minute changes of product from one to another. Clay also did a great job doing the measurements and coming up with a plan that would work. GREAT JOB by these folks as this makes 4 floors we have them do in the last year!!!
Description of Work
Replacing Flooring
Category
carpet installation, flooring contractor, hardwood floor
LORIE S.
10/24/2016
As we entered the store, David the salesman greeted us in a professional manner. Throughout the selection process David was knowledgeable, helpful, and nice. We never felt pressured and greatly appreciated dealing with an experienced adult who cared about his job and customers. The store is brand new, clean, bright, and includes a great selection. Within a week our carpet was in and ready to be installed. The 2 installers arrived on time and worked 8 hours with only one 20 minute break. They were neat, diligent, professional, and respectful of our home and contents. This was the best experience I've had in years! An unexpected surprise, NO issues, so rare these days!
Description of Work
6 rooms of quality carpet and padding installed, old carpet removed
Category
carpet installation
Eileen and John M.
06/09/2016
Don't even bother going any place else. The service in the store was the best I've had with any company. The two installers were Tom and Ruben. They were the most professional and courteous people I have ever meet. I am a tradesman also, so I know what to look for. I could not have asked for a more perfect job. And I mean perfect. I am sure that all the installers at Floors Direct are of the same caliber. From the help at the store to the measuring at my house, I could not be happier. I found them in a great review on Angies List. Trust these reviews.
Description of Work
New laminate floor and carpet stairs
Category
carpet installation, flooring contractor
Chrissy S.
07/14/2015
They did a great job. Jose communicated well with me. He discussed all of the cost up front so I completely understood the cost of materials and labor. He was on target with his scheduling. They did a great job of installing the wood laminate throughout the house. I would highly recommend Floors Direct for any flooring needs.
Description of Work
Jose at the store helped us select all of our wood laminate flooring for our home. They did the installation as well.
Category
flooring contractor
Dave R.
04/22/2015
There are two parts to our purchase with Floors Direct. The first is the initial contact and subsequent visits. We were referred through Angie's List to Jose at Floors Direct. He was AMAZING. There wasn't a request he couldn't handle, there wasn't an impatient bone in his body and he was ALWAYS there to talk to us. We wanted hardwood floors throughout the first floor of our home, replacing carpet. He showed us hardwood and laminate floors, taking us through the pros and cons of each. We eventually decided on laminate floors. Jose gave us Floors Direct's best estimate and we paid a down payment. About a week after, we learned of tile floors that LOOKED like hardwood. Jose said he had them in stock. We quickly picked out what we wanted and Jose reconfigured our entire order as well as our schedule to install the new tile. He did it with a smile. If everyone in business was as polite, courteous and respectful as Jose, the world would be a great place. Unfortunately, not everyone associated with Floors Direct is like Jose. The actual installers of our floor did their job but didn't make clear what their schedule was. Our tile was delayed, so they spent considerable time just lounging in our yard on the first day of work. We had a large entertainment center that they were paid to move -- they didn't even try to move it until five days into the project and when they tried they decided not to do it, which altered how they would install tile around the entertainment center. Worst of all, they left messes everywhere in our house, including our garage, back yard and bathroom (eww). Their inability to not clean up after themselves made our house smell and our yard messy. When these issues were brought up to Ramon, who was in charge of the installation, he acted as if he couldn't care less. He took his check (which there was a miscommunication on) and left. Jose apologized profusely for Ramon and his workers but couldn't do anything more about it. Ultimately our floors look great, so through all of the problems we still got what we wanted. The bottom line is that Jose and the folks at Floors Direct are great -- they deserve an A! But their workers left a lot to be desired. They deserve a C. Average it out to a B.
Description of Work
Installed tile floors throughout the first floor of our house.
Category
carpet installation, ceramic tile, flooring contractor, hardwood floor
Mike S.
12/20/2014
The sales person was very helpful in the store, but not pushy to make a sale. The business offers many choices of quality products. The installers arrived on time and the work was all completed as agreed. The installers were very careful to avoid damageto our property. They were on time and met my expectations for installation.
Description of Work
Removed existing carpet and installed laminate flooring in bedroom
Category
carpet installation, flooring contractor
Tracey H.
09/14/2014
We were ignored the whole time we were in the store. There were 3 sales people and only 1 other customer. No one greeted us and said a word to us even when we left the store. We felt so insulted.
Description of Work
Nothing !!!
Category
flooring contractor
Service Provider Response
I would like to first extend our sincerest apologies to the member for the experience they encountered. This experience is not common business practice for Floors Direct at any of our locations. Floors Direct has been in business since 1995 and pride ourselves in customer service. I would like to invite this member to contact me directly at info@floorsdirectinc.com, so we have the opportunity to provide excellent customer service and I will personally oversee the member’s experience. We would like the opportunity to go above and beyond and show this member that we do truly pride ourselves in customer service. We appreciate the feedback and have addressed this encounter with our staff to ensure that future guest will not have the same experience.Ibrahim A.
05/20/2014
We purchased a home that had laminate throughout the house except the bedrooms. Floors Direct was a distributor for the laminate that was already installed in the house. Jose was very helpful over the phone, he verified that the same laminate is available as special order and would take about 5 business days. He had the measuring done the next day, and the material arrived soon after the order was placed. Jose was able to schedule the installation around the painters who were working inside the house at the time. The installers arrived at exactly 0800 am as scheduled on both days, finished the job efficiently and very professionally, cleaned up all very nicely and the workmanship in the whole house looks great, with great attention to detail.
Description of Work
Remove Carpets in bedrooms, install laminate in bedrooms and quarter round trim for the whole house
Category
carpet installation, flooring contractor
Kathy L.
01/12/2014
Jose in the store was marvelous!!! An installer was scheduled (independent contractor), they showed up on time and did a wonderful job!!!||I am delighted with Floors Direct and will use them again as well as recommend them to others.
Description of Work
Purchased the flooring from Floors Direct.
Category
carpet installation, flooring contractor, hardwood floor
marquez D.
11/14/2013
Chuck F.
11/12/2013
Katy J.
06/24/2013
The estimator showed up when he said he would (unlike another company;'s estimator who never showed up and never called us). The installers showed up when they said they would. They were tidy and contained the dust in their work area. The installers were subcontractors but were very professional. The floors look beautiful. The whole process went smoothly. I would definitely use them again.
Description of Work
Installed engineered hardwood floors.
Category
flooring contractor
richard R.
03/26/2013
At first everything seemed to go well. We originally wanted to do tile, but Ed said that the luxury vinyl planks would work best for us. That they could be floated over any exisiting tile. They don't actually install the floor, they outsource the work to someone else to install. I had to write two checks, one to Floors Direct and the other to the installer Steve Siegelman. It was never clear who would be responsible if there were problems. Immediately after install the floor lookedreally good and there didn't appear to be any problems. The installers weren't horrible, but they were really bad about the time situation and showing up on time with the install. About a month after the install the vinyl planks started popping out. They came out to look at it and they said that the tile underneath was popping up causing the new vinyl planks to pop out as well. They suggested that the old floor should have been ripped up before installing the vinyl planks. I spoke to a woman at Floors Direct and told her that Ed was very clear that it wouldn't be an issue with installing the vinyl plank over the existing tile floor. I said that I originally wanted to go with tile again, but was told by Ed that the vinyl planks would a better solution for us and he knew that the existing tiles were hollow and it wouldn't be an issue to install over them. The woman at Floors Direct told me that it wasn't their repsonsibility that this was happening and it was my problem. I had to have the installers come back out to tear up the floor, which I wound up having to tear up half of it myself. They re-installed the vinyl planks after the tile was torn up. I had to pay the extra amount out of pocket because Floors Direct wouldn't take responsibilty for the problems with the floor.
Description of Work
Ed came out to give us an estimate for luxury vinyl plank flooring and install.
Category
flooring contractor
Service Provider Response
Floors Direct spoke with [member name removed] about installing tile over existing tile and how no one can guarantee the stability of any existing floor. This is the reason why Floors Direct does not adhere new floors to old floors. Floating floors are used when someone does not want to remove an existing floor because if there is any type of failure with the existing sub-floor it can be taken up and the floating floor can be reinstalled. In this case there was a problem with 340 square feet of a sunken living room where [member name removed] tile sub-floor came loose. We went in and took out the floating floor, ripped out tile and thinset and reinstalled the floating floor. The installer only charged $500 for all of this work which is $1.47 per square foot. This is actually a very generous labor rate for the work that was performed. Floors Direct had agreed to pay $250 and split the cost with [member name removed] as a goodwill gesture.Eric C.
02/07/2013
The sales department did a great job in finding us the matching hardwood floor that needed. Lindsey was always polite and informative of the process and Ed came out after hours in order to measure and collect all necessary date for the installation. Their contractor installer worked hard in order to meet our time frame and they did a great job. Their warranty and after sales support make it come out as a top notch job. We are very pleased with these people. In a very short time frame the whole process was completed. We thank them very much for doing such a great job in a 12 day window before we moved in.
Description of Work
We did the initial lookup of the store through Angie's List. The salesman Ed came by twice to measure and the installers did a great job in the 3 days allocated to them. They stand by their word.
Category
flooring contractor, hardwood floor
Sue R.
12/12/2012
Everything went very well and there were no problems at all. The only thing I would like to mention is that they had a large selection to choose from, but most of it was Shaw carpets, and not much from other brands. The customer service was very good and they were extremely helpful throughout the project.
Description of Work
I hired them in install carpets.
Category
carpet installation
dharmendra M.
12/03/2012
Scott T.
11/24/2012
STOP - DO NOT TRUST YOUR HOPE TO ANYONE ELSE BUT THE BEST!!! Shopped and Shopped and Shopped some more. We thought we had found the best deal out there in another store. Just before pulling the trigger on that deal, a contractor told me that I should go and speak with Jose at Floors Direct. Jose was able to smash the pricing that we had found for the exact same wood and tile that we had already chosen. Did I mention that they have a great selection of product to choose from? Seriously, it seemed to good to be true. I've always heard that you get what you pay for but that could not be further from the truth in this case. I worked with both Jose and Ed to hammer out the sales and installation details. Two of my favorite people that I've met since moving to South Florida. These guys are awesome!!! I was really impressed with the knowledge that Ed possessed. He has approximately 1,000 years of experience from owning his own stores to working with Floors Direct. Ed has obviously poured this knowledge into Jose as he is also a master of his trade. I am so thankful that we were led to Jose and Ed. Divine intervention? Possibly. Both of these guys were with me every step of the way to make sure that the installation was to my very picky standard. Every person that comes into our house first comments on how beautiful our floors are. I cannot say enough about these guys and the experience that I had. I would never trust my flooring needs to anyone else - PERIOD!
Description of Work
Purchased a 2600 sqft short sale property that needed all flooring replaced. Rectified Porcelain Tile throughout main living areas. Wood flooring in 4 bedrooms.
Category
ceramic tile, flooring contractor, hardwood floor
Mary Ann L.
08/10/2012
Richard M.
06/13/2012
The sales part was great no hassle great products quality people to deal with.Installation was good. My only complaint was that the installers didn't vacumn the carpet when they were done.They said they didn't have a vacumn cleaner on the truck. I wish joe the manager had called me at the completion of the job, and I would have told him about this. But I would recommend these people and use them again.We are very happy with the carpet and really recommend the premium carpet padding.It cost more but worth every penny.
Description of Work
.Bought 10 year old home and needed to re-carpet Master Bedroom.Approx 42 sq yards of carpet.Bought DuPont Stainmaster with DuPont premium padding. Had carpet installed.
Category
carpet installation
Jodi D.
05/13/2012
All of the sales staff were very professional. They promptly scheduled an appointment to measure the areas to be carpeted. After the measurements were taken, we had a written estimate sent to us via e-mail the next business day. The installation went smoothly and we were pleased with the quality of the carpet. We would certainly use this company again.
Description of Work
They installed carpeting in two bedrooms and a large staircase (contemporary "floating" steps).
Category
carpet installation
Ariel B.
02/15/2012
I have used their services many times for apartments I own. They were excellent. The only thing is, I went back to get the same tiles for a different bathroom and they didn't carry it anymore. The installers are fabulous. They are neat, clean and timely.
Description of Work
They installed tile in my bathroom.
Category
ceramic tile
Andrew M.
12/05/2011
They did an excellent job. They only took a couple days and it looks wonderful. I was very impressed at their quick turn around. I would use them again in the future and highly recommend them.
Description of Work
They put in wood laminate flooring ni my entire upstairs. they also re engineered our stairs to put the laminate in and baseboards as well.
Category
flooring contractor, hardwood floor
Mike M.
11/14/2011
Rubin and Tom delivered the carpeting and pad on time. Their work was first rate and they didn't leave until the job was done to our complete satisfaction. My wife objected to one spot over the door frames and they fixed it without question. Just a real pleasure to do business with from start to finish and in between.
Description of Work
What a first class organization this is. Jose and Ed were just great to deal with. They showed us different quality and price ranges for the various levels of carpeting. They exerted no undo pressure and let US pick out what we wanted. The price was very competitive and we ordered just what we wanted.
Category
carpet installation, flooring contractor, floor cleaning
Ariel B.
10/18/2011
They are great. They are easy to work with They help you pick the flooring out. You know exactly what you are getting and what price it will be. They are reasonably priced.
Description of Work
They have installed carpet and tile. I have used them multiple times.
Category
carpet installation, ceramic tile, flooring contractor, floor cleaning
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Business Highlights
Emergency Services OfferedService Categories
Licensing
Licensed
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
MasterCard, American Express, Discover, Check, Visa, Financing Available
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes
Services Offered
Wood, laminate, carpet, tile and area rugs.
Services Not Offered
Ask for details
Frequently Asked Questions & Answers about FLOORS DIRECT
How is FLOORS DIRECT overall rated?
FLOORS DIRECT is currently rated 4.8 overall out of 5.
What days are FLOORS DIRECT open?
FLOORS DIRECT is open:
Sunday: 11:00 AM - 4:00 PM
Monday: 9:00 AM - 7:00 PM
Tuesday: 9:00 AM - 7:00 PM
Wednesday: 9:00 AM - 7:00 PM
Thursday: 9:00 AM - 7:00 PM
Friday: 9:00 AM - 7:00 PM
Saturday: 9:00 AM - 5:00 PM
What payment options does FLOORS DIRECT provide
FLOORS DIRECT accepts the following forms of payment: MasterCard, American Express, Discover, Check, Visa, Financing Available
Does FLOORS DIRECT offer free estimates?
Yes, FLOORS DIRECT offers free project estimates.
Does FLOORS DIRECT offer eco-friendly accreditations?
Yes, FLOORS DIRECT offers eco-friendly accreditations.
Does FLOORS DIRECT offer a senior discount?
Yes, FLOORS DIRECT offers a 10% senior discount.
Does FLOORS DIRECT offer emergency services?
Yes, FLOORS DIRECT offers emergency services.
Are warranties offered by FLOORS DIRECT?
Yes, FLOORS DIRECT offers warranties.
What services does FLOORS DIRECT offer?
FLOORS DIRECT offers the following services: Wood, laminate, carpet, tile and area rugs.