Buffkin Tile & Carpet

When we moved into our house in late 2015, we hired Bufkin Tile to take out the carpet from the master bedroom and second bedroom and install tile. At that time, the back patio was enclosed and we had a large concrete patio added outside of the enclosed patio. Bufkin Tile also installed the new tile for the back patio. In January 2022, we finally decided to take out the existing wall separating the enclosed patio from the one that was "outdoors" and enclose the entire patio to make a large Florida room. Of course, when the existing wall was removed, there would be a gap in the tile. Luckily, we still had some leftover tile. Rob from Bufkin was happy to come out to our house and check out the project. While he was there, he also noticed another tile that needed to be replaced. He gave us an estimate on the spot that was well below what we expected. We told Rob about our plans and he said no problem, just let him know when the rest of the work is done and they would come over and take care of the tile. He took a piece of the existing grout with him to match the color. Okay, the screen enclosure is completed on a Friday in April and Bufkin Tile comes over the following Wednesday to remove the existing tiles, prep the floor for the new tile, and place the new tiles. On Thursday Dave came to grout not only the newly installed tiles but the entire length of the patio where it meets the house. He is truly the best grouter in the business. It is an absolutely beautiful job. But, we're not done yet. Dave came back on Friday to do an acid wash to make the already perfect job absolutely spotless. We've counted on Bufkin Tile for several different tile installation jobs over several years. They ALWAYS exceed our expectations. Every person who works for Bufkin is an artist. We would never consider hiring anyone else.

They did a wonderful job.

Fair except they increased the amount of the project after the fact. The quote they gave and what they charged was not he same. If the price was going to be different then the quote they should communicated that.

.

I hired one of their installers, Exact Tile. Ricky Baden was the foreman and he was on top of things from ordering, to being onsite the first day of work and throughout the project. I had half my house tiled and a master bath, including the floor, tub surround and shower. They did a beautiful job and left no mess at all. AND they were done in 3 days with over 700 feet of flooring. I worked with Buffkin to pick out and order my tile - that was onsite in a day. I was extremely happy all around! I quickly found I had no issue leaving them at my house alone for most of the job. Check out the video of the finished floor. [*** Link removed ***]

I was looking all over for slate tile that would go with my table. One piece had broken and I couldn't find a replacement. I went to Bufkin Tile and Z. Parker who was working their at the time went around and looked back in their storage and found the tile that I needed. What a blessing this was for me. She was so kind and she referred me to another person to help me with my vinyl floor planks, John Bryant with JDB Custom Tile and he came out and helped me fix a floor that the company who had installed would not come out and fix. I had waited a year for this company to help me out and it took this one referral and John came out the next day and fixed it for me and only charged me $35.00/

Couldn't ask for a better group of guys to do the work.  They were a pleasure to work with.  Mr Bufkin showed up to oversee and suggested they cut a border tile which they did and it turned out great.  Have used them before and would only use them for future projects.  The guy that laid the tile was a perfectionist so it looks absolutely beautiful.  So pleased!!!  If you want the job done right, call Bufkin, you will be pleased when your project is completed.

Terrific assistance with the design from the store staff. Mr. Buff kin came out to measure and to finalize the details. He was knowledgeable helpful and his design input was great. Crews were promp and did excellent work - and left my home clean. They coordinated with the other trades. I have used Buffkin for carpet. I will use only them for all tile work and floor covering in the future.

The outcome of all the tile work was very good - both the flooring and back splash.
Some of the mastic clean up and re-installation of appliances, toilet and door work had minor issues but that was manageable.
Buffkin were very helpful on the sales end selecting the tile and scheduling the work.
It was some times difficult to communicate with the installation coordinator.  I'm not sure if he actually reads his email.  I would suggest a phone message if needing to communicate.
There was a communication issue on sound underlayment for the floor tile.  The coordinator thought we needed it in our condo building and we didn't actually need or plan to have it installed.  Since I wasn't on site I was not aware of this installation until after it was complete.  The installation coordinator was going to eat the cost but I offered to split the difference in fairness since we wanted it but thought the $4K was more than we wanted to pay for it.  Very impressive customer interaction.

Very helpful sales staff.  Very professional installers.