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"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"On the day before Halloween we had a terrific wind storm. An 8 inch thick branch on the property fell and ripped all the wires off the house in the middle of the night. I called Sked Electric at 6:15 AM - their message said they opened at 8. They called back at 6:20 AM. They were at my house at 6:45 AM, diagnosed the problems and returned to the office for parts. By 9 AM they had replaced all the wiring and installed a new battery for the generator. Hard to imagine better service. I had not used them before but hiring them was a total no-brainer."

"Don and his son were fantastic. They are professional, timely, knowledgable, efficient and deliver exactly as they say they will and then some. I'll be hiring them again for many other projects."

"Excellent parts. Fast delivery."

"Jackie was more than helpful setting up a cleaning service for my Mother after her stroke in 2018. Since then, there have been services every week faithfully. The attention to detail was especially pleasing, as my Mother is very particular about cleaning and the care of the wood in her home. My Mother was frustrated she could not fulfill these household chores anymore, and Jac's Cleaning Service not only showed her dignity and respect, but exceeded our expectations. Would highly recommend!"

"Rob and Nick arrived right on time, were courteous and polite, and kept me involved in every step of their problem solving. They were very knowledgeable of the circuitry given the age of my home and got to the bottom of things quickly. They also were accommodating of me and my fiancé’s work schedule. Highly recommend!"