
The Roofing Store LLC
About us
Additional phone numbers: (866) 766-3117. Additional email - [email protected]. Additional fax number: (860)564-0005
Business highlights
Services we offer
& replacement windows., Residential & commercial roofing, remodeling, vinyl siding
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
83% | ||
3% | ||
0% | ||
10% | ||
3% |
I'm somewhat disappointed at the appearance of the front of the house. The crew installed long, seamless strips of siding on the east side of the house, but not on the front. There are many places where seams are visible and there is one spot under the kitchen window that is crooked.
Summing up, my wife and I were very impressed with everyone's politeness and respectful nature in relating to us.
"Here at the Roofing Store we take pride in all of our customers being fully satisfied. Upon realizing that Mr [Member Name Removed] was having an issue, we sent a foreman out immediately to take the snow off the roof. The issue identified was ice dams. At this time we had multiple rain storms and multiple snow storms. The layers were stacking up. Upon evaluation of the roof. The gutters on the house were causing a backup where the roof lines meet in a corner. This is something that The Roofing Store could not have prevented. The gutter was installed incorrectly and this is what caused the back up to take place. Our Project Coordinator went to speak with Mr. Elliot and explain to him using photographs. He came to an understanding and saw how this could happen. We at the Roofing Store install all our roofs by trained professionals in accordance to our Gold Star rating with CertainTeed and their Installation specifications. The Roof was documented through the process with pictures detailing each step of the roof installation. Our project Coordinator showed Mr. Elliot pictures of the corner where the gutter caused the ice to back up. This area was stripped, the siding removed so proper flashing and Ice and Water could be installed. He saw this clearly. We at The Roofing Store have attempted to resolve this issue on multiple occasions and have resistance from the customer. The customer insists that this is our fault. We did not install the gutters on the home and could not have predicted that this would happen and offer our deepest apologies to the customer. We are still more than willing to help the consumer with these issues, however we must follow company policies and procedures in terms of servicing this issue. The Roofing Store takes pride in our customer so much, that during the installation of his roof, we fixed some of his siding as a courtesy ! We want our customers to be happy ! Angie's List, If you have any questions, feel free to reach out to us."
"Thanks [Member Name Removed]!! We are always here to help !!"
"Here at the Roofing Store LLC we take pride in all our customers being satisfied. Thank You"
They were very prompt. They worked from 8:00 am until after 7:30 pm. They were very neat in their work habits. The workers were pleasant and respectful.
We dealt with the owner and office staff to contract the work to be done. Within less than a week of signing the contract the work was completed.
"Here at The Roofing Store LLC we take pride in all our customers being fully satisfied. Thank You"
"Here at The Roofing Store we pride ourselves in making sure every customer is completely satisfied. Due to the multiple delays with the weather, unfortunately jobs can be pushed back. We also pride ourselves on safety and must make sure that all conditions are satisfactory in order to ensure the safety of all our workers. We do apologize for the delay with the installation of your roof. The customer was contacted multiple times in December to make sure there were no issues with the roof. The customer stated there were none."
"Hello [member name removed], We want to thank you for your wonderfull review . We work very hard to please our customer in every way possible . Please feel free to call us @ The Roofing StoreLLC.com anytime If you need futhure work done on your home we will be more than happy to work with you on any home project you may have . Again ..Thank You and have a wonderful day."
From the beginning, the entire process has been great. Mike's crew was so very nice and helpful - they even washed the outside of my windows where the storms were going! Our house is over 250 years old and quite out of level. Installing was not an easy task, but these guys did a beautiful job. They left the job sight better than they found it.
I would most highly recommend Mike and his crew to anyone that needs home renovations that The Roofing Store covers.
It has been a pleasure working with them.
"Thank You very much for the wonderful review [Member Name]. The Roofing Store wants to thank you for allowing us to be of service to you.If at anytime you need our services in the future please give us a call . We aim to please and to be there for our customers."
We did have some additional quality issues when the job was done but The Roofing Store returned and immediately addressed every problem that was found at no additional cost.
Thank you Mike for bringing a crew in right away. Things are looking great and I am pleased!!!
"Thank You very much for the great review [member name removed]. We at The Roofing Store strive to please our customers in the best way possible. If you need our services in the future please call and we will be there for you . Thank You again and have a wonderful day"
"Thank You very much for your wonderful review [removed member name]. We appreciate it very much. If we can be of further service to you please feel free to call The Roofing Store anytime . Again Thank You and have a wonderful day."
"Thank You (Member names removed) for taking the time to post on Angies List. We are pleased that The Roofing Store made your project a great experience. We work delegently to please our customer's. If we can do anything for you again in the future please just give The Roofing Store a call . Thank You Again"
"Dear [member name removed], We at the Roofing Store LLC want to thank you for the wonderful responce you placed on our Agies List. Our goal is to make every effort to please our customers in every way. Thank You."
"Dear [member name removed], The Roofing Store was more than happy to be able to work on you project for you. We are pleased that you are very happy with our work. We here at the Roofing Store do our best to please our customers in every way we can . Thank You very much for the great review you have given our company . We will be there for you at anytime if you should need our services again . Again Thank You."
"Thank you for giving The Roofing Store the opportunity to be of service to you. We are pleased that the situation was cleared up to your satisfaction. We strive to please our customers."
We are very satisfied with the standard of work and the end result.
Unfortunately it started to rain before the first shed could be completed. The roof was sealed with Diamond Deck (an improved tarpaper) and did not leak. It's worth noting that if this was a house they probably would not have started given the weather forecast. The shed has nothing in it that would be damaged by a small leak so we decided to try to beat the rain.
Both sheds were completed the following day.
A small section of drip edge was cut wrong. This was corrected promptly the following day and the grounds were swept again with a magnet to pickup stray nails. One of the sheds is near a horse pasture so nails were major issue.
I did not comment of the price because I did not get additional bids. The job is done am I'm happy.
Licensing
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