RISE ENGINEERING

We were directed to RISE though Massave for the Home energy assessment and weatherization to receive the rebate offered with the whole home rebate. The inspector did not detect asbestos located throughout our attic, where our air handler is located, during his assessment. Once we got our new electric heat pump and mini split system installed, we had RISE send out their subcontractor to do the weatherization - only to find out from the installers we in fact have asbestos in our attic and the work could not be completed. Now that we have already have the new equipment installed at our home, we can’t get the weatherization completed until we pay, out of pocket, for the asbestos removal. Additionally, the new equipment was installed with the specifications for insulation that was supposed to occur in the contract I signed with RISE and shared with my HVAC installers- so I am likely to develop mold if I do not complete the necessary insulation. If I would have know this process would cost an additional $10k I would not have chosen to “save” on my energy efficiency. The people and leadership at RISE are beyond incompetent and just beware they tend to overlook details, like doing their job. I was given a lot of apologies and condolences from RISE following this discovery but that means Jack squat when I’m left holding the bag and figuring out where to go from here.

We had our free Rise energy audit done this past summer and it went well. They went through the entire house replacing light bulbs and checking to see if our home was "leaky." Our home is a 1950's ranch with no insulation in walls or attic. They recommend we spray insulation in the attic and walls to lower utility costs. We agreed and Rise had Retrofit Insulation do the job. Everything seemed to go well when they did the attic. Installers were professional and clean. However, the next day was a complete mess. They sprayed the insulation into the walls before checking to see if we had any open holes or cracks. They did ask me if the walls were strong and I told them they were plaster and that I wasn't sure. They finished the job and went on there way. Later in the evening I open my sink cabinet only to get hit with a face full of raw insulation. The cabinet was covered with it. I called the project inspector and they came to clean it up. However, we found more insulation in the bathroom fan and in the baseboard heaters. I'm worried to turn on the heat this winter. Our homes air quality is terrible now and I really think they should have educated the us the homeowners better on the side effects of this insulation. We also don't know what's in our walls. The contract says it's blown cellulose but the company's website says it rock wool. Which one is it? On top of that multiple sites are now saying that if your home has plaster walls you should never blow in insulation in them. Apparently they can absorb moisture from inside the home and cause mold, insects and dry rot. I wish I never agreed to this insulation. Now I just wasted money to ruin my home and it will cost more money to remove it. Get the energy audit but stop there and do your research before you agree to do any work with them. Wish I did.

Excellent work. Very satisfied.

I could not have been more impressed or pleased. Professional, informative and having the information that was provided me was very comforting. Many energy efficient ideas and opportunities for my home. Charles and Ross were just the best and very grateful for their time and patience!

Crew did a great job - neat, efficient, hard working, excellent clean up at end of each work day and at conclusion of project.

They work in conjunction with National Grid to evaluate home energy use and possible ways to bring the home to optimum energy efficiency. On their initial visit the technician did a complete home energy audit, and replaced all of our incandescent bulbs with LEDs. The report indicated that additional insulation was needed in various sections of our home, as well as suggestions to address other less pressing issues. We were provided with a detailed estimates for each recommendation option available. We selected the option that best fit our needs and financial limits. They then connected us with an insulation contractor. We agreed on a date with the contractor. RISE oversaw the project with a technician meeting with the contractor and me prior to the start of work. The RISE representative returned early afternoon and again once the work was completed. All of the contractor's work was thoroughly inspected and approved by the RISE technician. RISE conducted a final energy audit of our home and provided us with a detailed before and after comparison report. The contractor and his team were highly professional in their work and conversations with me, as were each of the RISE employees we dealt with. The reason I elected to go through RISE in the first place was my concern over selecting a competent, honest and professional contractor who would do quality work at a fair price. RISE certainly delivered that and more.

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The service was free.  It went really well.  They worked properly and there was a report.

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Three Rise guys arrived at our house on time to do the energy assessment on 5/29/14. They were all really nice and thorough. They offered recommendations that we could do ourselves, along with the estimate for improvements. The price was really good so we decided to do it. While they were there for our energy assessment, they tested everything from our stove to looking at our boiler. The "light guy" went through our house and changed our light bulbs to more energy efficient ones. He also left us a brush for cleaning the back of our refrigerator, two surge protectors and extra light bulbs--all free.
The work they recommended came to $2227, but with the National Grid program incentive, the work cost us $1145. We decided it was a good deal and went ahead with it--an additional 9 inches of insulation in our attic, installing eight ventilation chutes in our rafters, installing an exhaust hose from our bathroom fan to vent to roof instead of into our attic and weatherstripping. The company contracted by Rise--Thermal Energy--called a few days after I sent in the signed contract and we were able to get an appointment a week later, whIch surprised me. It took a few hours for them to do the work--in the pouring rain. They even sprayed foam insulation in the unfinished parts of our basement. Nice people. Good experience.

THE PRICE ON THIS JOB WAS VERY GOOD. IT MAY SEEM HIGH TO SOME, BUT THIS IS THE ONLY COMPANY THAT WAS REALLY WILLING TO DO WHAT I WANTED. I THINK GOOD QUALITY COSTS MONEY, AND THIS IS GOOD QUALITY.

THE COMPANY DID A VERY GOOD JOB ON INSTALLING THE THERMOSTATS. THE PRICES WERE VERY REASONABLE. THEY DIDN'T LEAVE A MESS FOR ME TO CLEAN UP AND THEY FINISHED IN A VERY TIMELY MANNER.