Get matched with top foundation drain installation pros in Sherman, CT

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

Groundworks is the North America's leading and fastest-growing foundation repair and water management solutions provider. Groundworks is a vertically integrated company with its own manufacturing operations and a world-class software solution, allowing us to serve our customers more effectively. From the first phone call to the annual maintenance offered, our customers have peace of mind knowing we're there with one mission to repair, protect and improve their home. For state licenses visit Groundworks.com/licensing

"Pedro and team solved an ongoing pond drainage issue that was able to be resolved. Many companies came and charged us money for half a job and this was not the case with AG. They were professional, proficient and quickly got to the source of the problem in one day. Prices were fair and they did not have to come back as they had all the supplies they needed to start and finish the job which is very rare for a major culvert issue like this one."

"A soft wall due to improperly installed gutter by some other entity or homeowner caused water to constantly leak into the wall from the exterior roofline. This soft wall grow moldy and become riddled with pests/bugs. The contractor identified the potential issues, agreed to explore and open the walls and discuss the conditions, made sound recommendations for repair and did exactly what was noted in the repair (replaced a load bearing exterior wall, fixed the sill plate, completed the roof, shingles etc. and closed up the walls on the inside with insulation and sheet rock.). The work was timely, well done, the workers were clean as they did the job and kept the rest of the property clean. The manager of the job David Apel was and is an excellent communicator with phone/email/text and photos of processes and progress. I am going to use this company in my own investment endeavors on other properties and projects given the level of finished work, the timing and especially the level of detailed communication."

"installed curtain drain in front of house. Crew went above & beyond removing buried stump to do job right. Timely, nicely regraded worksite."

"Very knowledgeable plumber. Willing to do beyond what is needed to accomplish task ( removal of water softening system) Very fair pricing."

"Vincent knows the cement business. I learned a lot from him. He replaced old cement floor and driveway. He works hard for his customers even weekends when circumstances dictate. I plan to hire him again to install patio stone when I choose the material and design."

"Someone called back right away and schedule to come to our home at 10am. They were 4 hours late. Two guys, one seem to be professional and knew what he is doing. They checked 3 bathrooms and drain pipe, and suggested I replace the flappers, seal one of the toilets, and put epoxy around the possible crack in one of the drain pipes. The whole job took less than an hour and cost me 620 dollars. I am new a home owner and don't have much experience, and I did not request a quote in writing, but I was told in the beginning that smoke test will cost 550, if it comes to it. They did not do it. I feel they used my inexperience to gain. Not to mention, that the problem of smell remained unfixed and I did not see any changes in how toilets work."

"Nixon and his crew did an outstanding job gutting and rebuilding a very challenging bathroom in our house, which was built in the 1930s. We are very happy with the craftsmanship and the price, and it was a pleasure to work with them on this project from start to finish. I highly recommend this excellent contractor."

"I had lost water pressure on Saturday and made a emergency call to a unknown company from google. I talked to a person immediately from Cassidy Plumbing and was told I would get a call from an employee in one hour. An employee called and would come over in 15 minutes. I was amazed at the response time. He check out my water system thoroughly and told me that I wasn't getting water in the well tank causing me to lose pressure but also I was not getting any pressure straight from the well either. It was either the water pressure tank with the pressure switch or the water pump that was causing this problem. The pressure gauge was also broken. He explained fully what needed to be done, the price for each issue and since he was not able to do anything until Monday, I was first on the list.
Cassidy Plumbing called me in the morning and told me that they would be their in one hour. They came promptly and went to the well tank first and found out the pressure switch had corroded and the well tank was also not doing it's job. The tank was about 15 years old and the switch was more than 25 years old. I was told and saw everything that needed to be replaced and the price. When replacing the valve close to the water filter housing the piping broke off and upon looking at it this was corroded too! I was able to get a discount for the water filter housing since they were working on that section of piping and it was unexpected. Afterwards they tested the water pressure to make sure all was working and that the register near the pressure switch was functioning.
My water room is the size of a closet. Inside is the water heater, water softener system (tank for salt and two tall cylinders), electrical box, telephone box, cast iron plumbing for toilet and the well tank. It was tight to say the least and they did a neat job of putting everything together and cleaning up.
I have had to replace my well pump and another time the electrical wiring to the pump and both these companies could not compare to the professionalism and services that Cassidy Plumbing and Heating."