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  • Average homeowner rating star icon4.4
    Average homeowner rating
  • Verified reviews icon775
    Verified french drain services reviews

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Avatar for Connecticut Basement Systems, Inc.
Connecticut Basement Systems, Inc.
4.3(
589
)
Foundation Drainage - Install or ReplaceBasement Drainage Channels - InstallSump Pump or Interior Foundation Drains - Install

Serving Prospect, CT and surrounding areas

Approved

In business since 1987

Free estimates

Warranties offered

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."
Additional Photos
Additional Photos
Additional Photos
Additional Photos
Additional Photos

+12

67 neighbors recently requested a quote
Recommended by90%of homeowners
Avatar for The Builders & Cleaners
The Builders & Cleaners
4.9(
120
)
Basement Drainage Channels - InstallDrain Clog or Blockage - ClearDrain Clog or Blockage - Clear - For Business+5 more

Serving Prospect, CT and surrounding areas

Approved

In business since 2018

Free estimates

Emergency services offered

"I am so pleased that I contacted The Builders & Cleaners to complete our bathroom remodel! Everyone from start to finish was professional, kind and transparent. The customer service at this company is the best I?ve seen in a long time and our gorgeous bathroom remodel speaks for itself. I would definitely recommend tthem for any of your projects."
Dust out from the ductwork
Dust out from the ductwork
Clean vent
Clean vent
Dust in the return

+1821

Response time1 day
Response rate92%
Recommended by87%of homeowners
Avatar for Z Plumberz of New Haven
Z Plumberz of New Haven
4.7(
35
)
Drain Clog or Blockage - ClearDrain Line Breakage - Camera Locate

Serving Prospect, CT and surrounding areas

Approved

In business since 2015

Free estimates

Credit card accepted

"Michael was quick to respond, was able to assess the issue, propose a solution and do the work on the spot. Fair pricing, good work. He and his partner installed a new external hose bibb in a difficult to access spot. They had to pull up carpet and cut into the sub-flooring to access the 12 inch clearing to remove broken pipe pieces from the inside, but they did a great job and put everything back the way it was. Works as expected. Would recommend."
Response time2 hrs
Recommended by96%of homeowners
Avatar for Groundworks
Groundworks
4.9(
13
)
Foundation Drainage - Install or ReplaceSump Pump or Interior Foundation Drains - InstallBasement Drainage Channels - Install

Serving Prospect, CT and surrounding areas

Approved (Corporate)

Super Service Award Winner

In business since 2025

Free estimates

Warranties offered

Groundworks is the North America's leading and fastest-growing foundation repair and water management solutions provider. Groundworks is a vertically integrated company with its own manufacturing operations and a world-class software solution, allowing us to serve our customers more effectively. From the first phone call to the annual maintenance offered, our customers have peace of mind knowing we're there with one mission to repair, protect and improve their home. For state licenses visit Groundworks.com/licensing

Foundation
Foundation
Foundation
Concrete
Concrete

+16

641 neighbors recently requested a quote
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French Drains questions, answered by experts

Yes, frozen pipes can prevent a toilet from working correctly. If the pipes are frozen, water cannot flow, which means your toilet tank won't be able to refill after a flush. This will prevent the toilet from flushing again. Depending on which lines are frozen, the ice can also block the drain pipe, preventing water from flushing away.

As a temporary workaround, you can manually add water to the tank for each flush. To clear a frozen drain pipe, you can try filling the toilet bowl or tank with warm water and flushing to help thaw the ice. However, the best long-term solution is to unfreeze the pipes to get your toilet back in working order.

It is not advisable to use drain cleaner in a washing machine. Drain cleaners contain harsh chemicals that can damage the internal components of your washer, including rubber seals, hoses, and even the drum. These chemicals can also react with any residual detergent or fabric softener, potentially leading to noxious fumes. If your washing machine is experiencing drainage issues, it's best to address the problem directly by inspecting and cleaning the lint filter, checking for clogs in the drain hose, or seeking professional repair services. Using drain cleaner in a washing machine is a risky solution that can cause more harm than good.

To keep window wells from filling up with water, you need to stay on top of maintenance. Remove debris as it fills up, and regularly loosen the gravel at the base if it’s become compacted. You can also reslope your yard to make sure water flows away from the window well (and your home’s foundation), and you can even install a window well cover to prevent debris from building up. Installing an actual drainpipe at the base of the well can also prevent window well drainage problems.

Yes, frozen pipes can cause a toilet to stop working correctly. If the pipes are frozen, water cannot flow, which can lead to two main problems. First, the supply line to the toilet tank may be frozen, which prevents the tank from refilling with water after you flush. Second, the drain pipe itself can freeze, blocking water from flushing away. As a temporary solution for a non-refilling tank, you can manually add water, but this is not a long-term fix. To clear a frozen drain pipe, you can try pouring warm water into the toilet bowl or tank and then flushing, as the warm water may help thaw the ice blockage. Ultimately, the best course of action is to unfreeze the affected pipes to restore your toilet to full functionality.

This depends on the location of the blockage. If the blockage is in your home’s system, anywhere in the system, it is your responsibility as a homeowner. Blockages seldom happen because of items or buildup coming from the city, which means it originates in the home. It becomes the city’s responsibility at the exact point your home’s line distributes waste into the city’s system. The exception is if the problem in your home damages the city lines.  

The Prospect, CT homeowners’ guide to french drain services

From average costs to expert advice, get all the answers you need to get your job done.