Get matched with top french drain pros in Derby, CT

"-=== I would use this plumber again and I would recommend this plumber to others ===- I called the owner on a Wednesday and the plumbers (2) stopped by on a Friday.  They are busy, but the job was done correctly and the first time.  I purchased the $200.00 coupon and had to pay an additional $80.00.  The money was well spent.  The bathroom sink drain works properly and the bathtub is not filled with water.
As with all service technicians (electricians, plumbers, HVAC, etc.) they can never guarantee an exact time.  The owner DID state that if he could get me in sooner he would contact me.
If the problem was much more urgent, I could  have called more often.  I will use them again as needed.
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"The work done was to clear a tub drain. An old and detached stopper was the real issue. They replaced the piping and did some dry wall work because they had to go thru our kitchen to get to the drain. Weâ re going to keep these guys on service for seasonal clearing of th drains. Thanks so much for the fair price and hard work."

"Came to my place at a rainy Sunday afternoon and got my clogged drain fixed in 40 minutes with a reasonable price. Professional and efficient. Recommend."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job. \n

"They installed a French drain. They also maintain it. They do great work and are very responsive."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"We had a clog in our outside sewage drain and it was snaked and video recorded for $83."

"The reason I first hire them is to look at the boiler to reconnect the pipe so I can get it tested. The plumber came and he told me he does not do that work. They lock you in with the deposit and so you use it or loose it. The work that was done was okay. To reconnect two 1.5" drain pipes for $450.00 is a lot of crap. I would not hire anyone that would ask for a deposit, for it is the games that they play. Use it and they still charge you more for the job."

Based in West Haven, Connecticut, our team has provided an excellent, affordable service to more than thousands of houses over the years. We are committed to supporting our customers throughout the evaluation process, during the service itself and are available to answer any queries once the work is complete. \nWe are a licensed and fully insured company aiming to respond to all requests involving our services within 24 hours or less. Our professional and knowledgeable staff have a combined experience of over 12 years within the construction, air duct cleaning, and landscaping industries, ensuring guaranteed satisfaction with every job. \nWe pride ourselves in providing a safe, hazard-free environment and maintaining respectful, cordial communications with all of our clients. All technicians can be relied on to keep project sites clean both during and after the work is complete. \n

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."