American Dry Basement Systems, LLC

"Thank you, Farzana! We're thrilled to hear your basement is now dry and worry-free. Your satisfaction means the world to us, and we're glad we could help solve the problem."

"Thank you, Kurt and Beth, for sharing your experience. We're so glad to hear that the solution from American Dry Basement Systems has given you peace of mind and that our team's dedication and professionalism made a positive impression. Your feedback is invaluable and helps us improve and serve our customers effectively. We appreciate your recommendation and are thrilled to have been able to assist you!"

"We truly regret to hear about the issues you've encountered with the waterproofing system in your basement and the subsequent challenges in our communication. Please accept our genuine apology for the inconvenience and distress caused you. We want to acknowledge the persistence of the issue in one area of your basement despite our attempts to fix it. Your expectation of a fully functioning waterproofing system is entirely justified, especially considering your commitment to contracting our services. In the wake of the recent storm, our team has been stretched to its limits, prioritizing emergency cases that threatened property and safety. While this has in no way diminished the importance of your situation, it has unfortunately affected our response times more than we would like to admit. We understand this is not the level of service you expected or deserve, and we are sorry. As for the communication challenges, there is no excuse. We pride ourselves on being responsive, and it is clear in this instance, we fell short. We take full responsibility for not providing you with the timely and clear communication that is a cornerstone of our customer service philosophy. I want to assure you that your message has been escalated to our senior management, including Peter O’Shea, and we are treating this with the urgency it demands. We recognize that the timing offered for the repair does not meet your needs and the impact this has on the other work you have planned for your home. Following your feedback, we have reviewed our customer service processes to ensure that a lapse like this does not occur again. We have completed the repair work as of 10-27-2023, and we hope the solution is now to your satisfaction, honoring not just the lifetime warranty of our system but the trust you have placed in us. We would be very grateful if you could verify the resolution of the issue at your earliest convenience. And if you find it appropriate, we would greatly appreciate it if you could update your review and photos to reflect the completed work. Your experience is a reminder of how essential every single client is to our business and the importance of our commitments. We value your feedback as it allows us to improve and ensure that our services are always up to the high standards that our customers expect. If there is anything further we can do to assist you, or if you wish to discuss this matter personally with Peter O'Shea or any team member, please do not hesitate to reach out. Thank you for your patience and understanding. We look forward to the opportunity to restore your confidence in our services"

"Thank you so much, Anne Marie, for taking the time to share your experience with us! We're thrilled to hear that Scott and our team were able to give you peace of mind and a comprehensive solution to your waterproofing needs. Don't hesitate to reach out if you have any questions or concerns."