"Appointment was made for next day service (which was great) after buying 2 hours labor for $99 using Angie deal. There was a $45 travel charge to come up to Monument from Colorado Springs. Plumber quickly fixed the two leaky Delta faucets and diagnosed that the cold water supply pipe leak (under bathroom sink) will require a brand new Delta faucet. He gave recommendation to go and order the new faucet on the Delta website. Next he spent 5-10 minutes to troubleshoot the high water pressure issue - he stated it could be the main water pressure regulator, the hot water tank temp-pressure relief valve (which was leaking slightly), or the water expansion tank. He gave me instructions on how to increase the air pressure in the expansion tank with an bicycle air pump, told me to call back if it didn't work, and then left. This was all completed within 45 minutes out of the two hours purchased. I paid for the faucet parts and travel fee. I followed the instructions to increase the air pressure in the water expansion tank later that day but couldn't reduce the house water pressure down to nominal levels. I called the next day as instructed and they then told me I would need to replace the water pressure regulator and it would cost $289 plus travel fee. I explained that the plumber left early without solving the high water pressure issue and that there was unused time that I felt should have been spent on working this issue when he was there. They offered to waive the travel fee but told me that she could not separate the labor and the parts to replace the water pressure regulator. She was not able to quantify what part of the $289 was labor and which was the part cost. I expressed my disappointment but she did not offer any other options. I then decided to call another plumber on Angies List and give the business to someone else due to the lack of satisfaction for this part of the service. I got it fixed later that week.


Update: In response to the company's response - I guess my basic question is why couldn't he have spent the rest of the 1 hour and 15 minutes troubleshooting the water expansion tank himself? or the PRV after that? It seems unfair to task the customer to do extra troubleshooting when there was plenty of time left for the professional (who knows what he is doing) to work on problem. Instead he left early and apologized that he had to take another phone call on his way out the door. I am considered a pretty down-to-earth, reasonable guy, but this just left me scratchin' my head. 

Update: To be fair on positive things as well - I am happy to report that I took the plumber's advice to check out the Delta website.  I contacted them and explained the diagnosis of a crack in the copper pipe below the sink. They asked for photos (which I took and sent via my phone) and they are currently sending a new faucet set for me (the original is discontinued - so hopefully they are sending something close to the original style). So that was good advice and great service (life time warranty) for Delta faucets!"

"The supply point did not have the toilet we originally contracted to receive. However, they called before coming and we got an even better toilet for very little more.  They ensured the area under the the toilet was clean, installed a new seal, and replaced the toilet in just a short while.  Both David and Josh were very knowledgeable and professional.  They gave us some very good advice about how to maintain the drains in our kitchen & bathroom sinks, tubs, and showers.   Enjoyed talking with these gentlemen.
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"The Rohl fixture had a lifetime parts guarantee so all I needed was someone to install the new valve. I called Greg Young at Schnibble and he was able to schedule an appointment right after the part arrived. Everything went well except the part had been upgraded to a better design and the diverter valve plunger length had decreased. Greg got on the phone with me to Rohl and had Rohl overnight an added part that would solve the problem. He managed to get the new diverter working with the shorter stem so we could still use the shower. The additional part arrived the next day; I called Greg and he came by within an hour after picking up his son at school. Father and son solved our problem within a half hour...how's that for service! Can't say enough about Greg and the work he did for us. By the way, if you have the opportunity to use Greg for any plumbing need, ask him where his company name, "Schnibble", came from...it's worth the cost of the plumbing repair!!"

"On the first visit, it was a simple fix underneath the sink.  Work was completed to my satisfaction.  The second visit that week, the problem was identified, however, I made the choice to not have it fixed due to cost.  
In both cases, I was pleased with the response and evaluation of the problem(s).

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"It went great. The installation was both fast and efficient. The workers were very professional and did exactly what was asked. I'll definitely hire them again for any other jobs needed. Team El Toro for the win."

With over 16 years of plumbing and drain cleaning experience, and no extra charge for nights or weekends. We will make your plumbing problems disappear. Your leaky, old or outdated water lines, drain lines, fixtures, faucets , valves or pumps are no match for our years of experience. That inefficient, under performing water heater or water filtration/softener system can be repaired or replaced professionally and without emptying your wallet.Our competitive prices and customer service are second to none.The last call you need to make for all your plumbing, sewer and drain cleaning needs. Proudly giving senior and military discounts, serving you in Teller and El Paso countys. Give us a call today for a fair and friendly quote.

"John, owner of Improvement Pros, and his team recently finished a kitchen remodel for us. Although we kept the same layout, the cabinets, counters, kitchen sink, and backsplash were all replaced. His team also added crown molding and trim on the soffit to help it blend in with the cabinets. John is very good about keeping in touch throughout the project, so we usually knew what to expect day-to-day. The project did run longer than expected, but that was because one of his employees took a job overseas and quit without advanced notice. If that wouldn’t have happened, the job would have been finished as expected. To make up for that delay, John worked on a Saturday and gave us a small discount on the overall price. He also strived to make sure that my husband and I were both satisfied with the end results. Not happy about a tile? He’ll fix it. Cabinet doors look just a little off to you? He’ll straighten them. At the end of a project, he asks for honest feedback because he wants to keep improving his business. Since this was the third time he successfully completed a project in our house, we knew we’d be pleased with the results of this project as well. He did not disappoint and we love our new kitchen!"

"Josh Martin is an excellent professional, with a wonderful attitude and a conscientiousness beyond his young years. On 3/20/14 another plumber installed a hose bib and faucet, which began leaking. After reporting this to the company on 4/18/14, Josh came that afternoon and changed the entire unit at no cost in accordance with the 30-day guarantee by Anytime Plumbing & Drain. He suggested that the wall hole made by the previous plumber be covered by a vent to enhance the look of the bathroom and agreed to return as soon as possible. On the following Monday Josh returned with the vent cover and installed it at the costs only of the cover and the trip charge. Despite several carpenters working on our decks at the time, Josh had no problem completing his work with no disruption to the others. It has been years since we have enjoyed the experience of a pleasant, competent professional who represents his company so well. We will use only Anytime Plumbing & Drain for future problems.
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"The Master Plumber was very efficient, personable, and obviously experienced.  He covered the carpeted basement stairs with a tarp, removed and carried away the old heater, and installed the new heater in a very short time.  He cleaned up any debris he had, and was very pleasant.  I will definitely call him about any future plumbing problems.
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"James Hood completed a front door complete installation for my husband and I. He is a true professional that pays attention to the smallest detail! Did an absolutely wonderful job and would highly recommend him!"