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"Appointment was made for next day service (which was great) after buying 2 hours labor for $99 using Angie deal. There was a $45 travel charge to come up to Monument from Colorado Springs. Plumber quickly fixed the two leaky Delta faucets and diagnosed that the cold water supply pipe leak (under bathroom sink) will require a brand new Delta faucet. He gave recommendation to go and order the new faucet on the Delta website. Next he spent 5-10 minutes to troubleshoot the high water pressure issue - he stated it could be the main water pressure regulator, the hot water tank temp-pressure relief valve (which was leaking slightly), or the water expansion tank. He gave me instructions on how to increase the air pressure in the expansion tank with an bicycle air pump, told me to call back if it didn't work, and then left. This was all completed within 45 minutes out of the two hours purchased. I paid for the faucet parts and travel fee. I followed the instructions to increase the air pressure in the water expansion tank later that day but couldn't reduce the house water pressure down to nominal levels. I called the next day as instructed and they then told me I would need to replace the water pressure regulator and it would cost $289 plus travel fee. I explained that the plumber left early without solving the high water pressure issue and that there was unused time that I felt should have been spent on working this issue when he was there. They offered to waive the travel fee but told me that she could not separate the labor and the parts to replace the water pressure regulator. She was not able to quantify what part of the $289 was labor and which was the part cost. I expressed my disappointment but she did not offer any other options. I then decided to call another plumber on Angies List and give the business to someone else due to the lack of satisfaction for this part of the service. I got it fixed later that week.


Update: In response to the company's response - I guess my basic question is why couldn't he have spent the rest of the 1 hour and 15 minutes troubleshooting the water expansion tank himself? or the PRV after that? It seems unfair to task the customer to do extra troubleshooting when there was plenty of time left for the professional (who knows what he is doing) to work on problem. Instead he left early and apologized that he had to take another phone call on his way out the door. I am considered a pretty down-to-earth, reasonable guy, but this just left me scratchin' my head. 

Update: To be fair on positive things as well - I am happy to report that I took the plumber's advice to check out the Delta website.  I contacted them and explained the diagnosis of a crack in the copper pipe below the sink. They asked for photos (which I took and sent via my phone) and they are currently sending a new faucet set for me (the original is discontinued - so hopefully they are sending something close to the original style). So that was good advice and great service (life time warranty) for Delta faucets!"

"The service call went very well. The technician performed some tests, readjusted the water level and flow and then pronounced that I really didn't need a new toilet."

"The Rohl fixture had a lifetime parts guarantee so all I needed was someone to install the new valve. I called Greg Young at Schnibble and he was able to schedule an appointment right after the part arrived. Everything went well except the part had been upgraded to a better design and the diverter valve plunger length had decreased. Greg got on the phone with me to Rohl and had Rohl overnight an added part that would solve the problem. He managed to get the new diverter working with the shorter stem so we could still use the shower. The additional part arrived the next day; I called Greg and he came by within an hour after picking up his son at school. Father and son solved our problem within a half hour...how's that for service! Can't say enough about Greg and the work he did for us. By the way, if you have the opportunity to use Greg for any plumbing need, ask him where his company name, "Schnibble", came from...it's worth the cost of the plumbing repair!!"

"On the first visit, it was a simple fix underneath the sink.  Work was completed to my satisfaction.  The second visit that week, the problem was identified, however, I made the choice to not have it fixed due to cost.  
In both cases, I was pleased with the response and evaluation of the problem(s).

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"We had a leak in the drain hose for our washer and was fixed for only 250$"

"Josh is the best plumber we have ever had. He is very professional and takes pride in doing the best possible job. Our old house had many challenges and he not only solved each of them with great skill, but he also implemented several improvements that clearly indicated that he cares about the quality of his work. He is a pleasure to work with, conscientious and very reasonably priced. Our only regret is that we had not met him 20 years ago!"

"Man, I have got to say I am truly impressed. I own several properties in Colorado springs and needed some flooring done in a bad way. I had hardwood floor that was ages old and damaged in an already old home. I met with Gustavothe field supervisor and let him now what I needed done. As a rental property I wanted to change to a laminate floor and get some new baseboard installed. They got me the estimate in a timely fashion and price was very competitive. I had some concerns with my budget and El Toro was able to accommodate. They ended up coming in and completed demo and haul away in one day. They leveled my floors and installed the flooring and I was truly in awe. The finishing touches were installing my baseboard and touching up the paint and I couldn't be happier. I was able to get my property back on the market and rented. Thanks guys!"

With over 16 years of plumbing and drain cleaning experience, and no extra charge for nights or weekends. We will make your plumbing problems disappear. Your leaky, old or outdated water lines, drain lines, fixtures, faucets , valves or pumps are no match for our years of experience. That inefficient, under performing water heater or water filtration/softener system can be repaired or replaced professionally and without emptying your wallet.Our competitive prices and customer service are second to none.The last call you need to make for all your plumbing, sewer and drain cleaning needs. Proudly giving senior and military discounts, serving you in Teller and El Paso countys. Give us a call today for a fair and friendly quote.

"John, owner of Improvement Pros, and his team recently finished a kitchen remodel for us. Although we kept the same layout, the cabinets, counters, kitchen sink, and backsplash were all replaced. His team also added crown molding and trim on the soffit to help it blend in with the cabinets. John is very good about keeping in touch throughout the project, so we usually knew what to expect day-to-day. The project did run longer than expected, but that was because one of his employees took a job overseas and quit without advanced notice. If that wouldn’t have happened, the job would have been finished as expected. To make up for that delay, John worked on a Saturday and gave us a small discount on the overall price. He also strived to make sure that my husband and I were both satisfied with the end results. Not happy about a tile? He’ll fix it. Cabinet doors look just a little off to you? He’ll straighten them. At the end of a project, he asks for honest feedback because he wants to keep improving his business. Since this was the third time he successfully completed a project in our house, we knew we’d be pleased with the results of this project as well. He did not disappoint and we love our new kitchen!"

"Clyde and his team were quick to respond. Very friendly and courteous. I would recommend them for all your home plumbing needs."