Response from BullsEye Plumbing Heating & Air
(member name removed), We are very sorry to hear you were not 100% satisfied with your project. As I stated on the phone BullsEye takes its customers satisfaction very seriously. I am pleased to inform you that any work performed by BullsEye Plumbing Heating & Air is covered under one of the industry’s top warranties. BullsEye would be more than happy to return to your home and make sure that you are completely satisfied with your project. In addition I would like to help you with some possible confusion, you may be unaware that the project you are undertaking is not a plumbing project and is not included in the scope of a plumbing license. The project is actually considered an "excavation project". The scope of work is to install a sump pit and perimeter drain to remove water from around your foundation. It may please you to know we are fully licensed and insured in this form of work as well. As for your new contractor, I do not find any license for excavation listed for them? I would be very careful when dealing with contractors that bad mouth other companies when they may not even hold the license required to do the work they are commenting on. With that said their bad form is not your fault nor is it your problem. I would still like to hold out to you our offer to come back and correct any unsatisfactory work at no additional cost. (Covered under warranty) It is my opinion the true mark of a company is not how issues are handled when things are going well, but rather how situations are corrected when things get difficult. We stand behind our work and reputation. We would welcome the opportunity to serve you further in this matter. If you decide against our offer we wish you the very best of luck in the future. Heath Braley President/CEO